Being able to analyze one hundred percent of your calls gives you visibility into customer sentiment, which leads to being able to better plan, allocate resources, and react, according to Anthony Perez, Manager, Marketing & Business Development at Miarec. In this podcast we learn how products such as sentiment analysis fits in with a larger family of analytical tools that offer IT managers timely information that leads to a more productive contact center. We also learn how Miarac improves security postures and regulatory compliance. Perez tells us how these tools can deepen a service provider’s relationship with their customers.

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