In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion's booth, Jim Norred, Chief Commercial Officer (CCO) at Vusion, and Gina Ayala Claxton, CVP of U.S. Retail & Consumer Goods at Microsoft, join Anne Mezzenga and Chris Walton to explain why connected stores are quickly becoming a P&L priority for retailers in 2026.

As margin pressure, labor constraints, and ecommerce fulfillment demands intensify, retailers are being forced to connect store infrastructure, data, and AI to drive faster, more accurate decisions. From Bluetooth-enabled connectivity and real-time shelf availability to agentic AI, data readiness, and governance at scale, this conversation breaks down what it really takes to modernize stores without creating costly “science projects.”

Key Topics covered:

1. Why ecommerce picking accuracy is accelerating connected store adoption
2. Operational vs. marketing-led drivers of connected store investments
3. The anatomy of a connected store: BLE, data, and AI
4. Why Bluetooth is emerging as the heartbeat of in-store connectivity
5. Agentic AI, observability, and speeding decisions from signal to execution
6. Platform vs. point solutions and how retailers avoid technology sprawl
7. Governance, security, and scaling AI across thousands of stores
8. How retailers are prioritizing initiatives with measurable P&L impact
9. Turning connected store investments into loyalty, efficiency, and ROI

Stay tuned to Omni Talk Retail for continued coverage from NRF 2026, and stop by Vusion booth #4921 to say hello.

#NRF2026 #ConnectedStore #RetailTechnology #RetailAI #OmnichannelRetail #StoreOperations #VusionGroup #Microsoft #RetailInnovation #OmniTalk

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