Hi everyone, Michele Wesner from A&J Niche Services, Inc. DKI. Today I was going to speak to you about six action steps you can take when dealing with water damage to your home or business. Normal water damage caused by spring rains, flooded basement, overflowing sink, toilet tank, freezer ice maker hoses, failed water heater, or other busted or burst source pipes is entirely a messy and stressful situation.