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Water In Real Life
Water In Real Life episodes
- 035: The Curiosity Mashup: Leadership Begins With Curiosity
Check out our guests’ full bios and episodes at:
- EP011: Tom Ferguson, VP of Programming, Imagine H2O
- Ep030: Jon Acuff, New York Times Bestselling Author and Acclaimed Speaker
- EP023: Greg Wukasch, External Affairs Manager, San Antonio Water System
Top Takeaways:
- Tom Ferguson, vice president of programming for the Imagine H2O accelerator program discusses with us why curiosity is one of an organization’s seven superpowers.
Imagine if your employees were empowered to become 15% smarter each year, knowing that knowledge compounds over time.
- New York Times bestseller, Jon Acuff, tells us about the career savings account from his book Do Over. He explains why your job title doesn’t inhibit your ability to grow.
- Greg Wukasch, our mentor and external affairs manager at the San Antonio Water System, drives home how curiosity inspires the courage necessary to be an effective leader.
Sponsor:
This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
32 min - 034: The Empathy Mashup: Walk a Mile in Someone Else’s Shoes
Check out our guests’ full bios and episodes at:
- EP017: Chris Long, Dean at Michigan State University
- EP023: Greg Wukasch, External Affairs Manager, San Antonio Water System
- EP013: Alan Heymann, President, Blue Drop
- EP016: Mike McGill, President and Founder, WaterPIO
Top Takeaways:
- Dean Chris Long speaks with us of the value of taking the time to invest in true engagement with your audience. Only then does education have the opportunity to be transformative.
- Greg Wukasch, our mentor at the San Antonio Water System, recapped for us the Transformative Issues conference on Affordability hosted by AWWA and WEF and how the closing panel of both water professionals and non-water community advocates drove home how empathy means inviting everyone to the table that needs to be.
- Alan Heymann shares a story that demonstrates how empathy begins within, internally, with your own employees. Brand buy-in begins with them.
- Mike McGill, founder of WaterPIO reminds us that empathy requires putting yourself in someone else’s shoes, even—and maybe especially—your biggest opponents. We chat with Mike about both he and our experiences with Erin Brockovich and what it taught us about the power of walking a mile in someone else’s shoes.
Sponsor:
This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”50 min - 033: The Authenticity Mashup: Your Biggest Differentiator is You.
Check out our guests’ full bios and episodes at:
- EP020: Todd Danielson, Avon Lake Regional Water
- EP024: Chris Wolff, Adventure Hydrology
- EP022: Rob Barnitt, Dropcountr
- EP007: Megan Yoo Schneider, Seven Management and Consulting, Inc
Top Takeaways:
- “If you only have a hammer, everything’s a nail.” A utility is like a toolbox and each of the departments are different tools. Some jobs you’ll need a hammer, while other jobs you need many tools. By working together, tools can be complementary. It’s important to know what each “tool” of the utility does and how best to use them.
- Authentic stories are everywhere. All you have to do is be willing to ask and listen.
- Access to information isn’t just about bill pay and water usage. It also provides utilities the ability to communicate about other areas of concern for customers such as hydrant flushing. Robb gives a case study on Dedham Westwood Water District outside of Boston.
- Don’t be afraid to be the only one left standing in your corner. Your biggest differentiator is being you. Own your corner.
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”29 min - 032: Curate Connections Mashup. Making Connections that Make Impact.
Check out our guests’ full bios and episodes at:
- EP025: Kendall Haven, story researcher and author
- EP026: Sarah Zink, Sarah Zink Business Training
- EP028: Tia Lebherz, CALWEP
- EP029: Khun Khunaraksa, Water.org
Top Takeaways:
- If you want to connect, you have to make your message all about your audience.
- To make connections, you have to build relationships. You have to know yourself before you can even begin to understand someone else.
- Listening builds connection. Remember the 80/20 rule. Talk less, listen more.
- From across America to across the world, water folks are doing the work that matters. We’re more similar than we think.
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”32 min - 031: The Bold is Gold Mashup. Do you have the Courage to be Bold?
Check out our guests’ full bios and episodes at:
- EP018: Part 1. Tom Hickmann, P.E.
- EP019: Part 2. Tom Hickmann, P.E.
- EP014: Samantha Villegas, Savi PR
- EP011: Tom Ferguson, Imagine H2O
Top Takeaways:
- Coffee/beer diplomacy is key to building relationships with your customers, especially your biggest opponents.
- Reveal, not conceal is key to building and maintaining trust with your community. Brand yourself like your customers have a choice in service.
- Effective storytelling is an incredibly powerful differentiator in the water sector.
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”29 min - 030: Tips on How to Finish What you Start and Punch Fear in the Face with Jon Acuff
Jon Acuff is the New York Times Bestselling author of six books including his most recent, Finish: Give Yourself the Gift of Done. For 20 years he’s worked for some of the biggest brands in the world to tell their story, including The Home Depot, Bose, and Staples. Most recently he’s spoken to hundreds of thousands of people across the country for companies such as Microsoft, Nissan, and Comedy Central. He’s also written for Time, the Harvard Business Review, Fast Company, Reader’s Digest, and MSNBC.
Top Takeaways:
- “If you can’t see time, it’s fictional.” Jon talks the benefits of using a year-at-a-glance wall calendar.
- Questions from your audience shouldn’t be seen as a sign of failure. Questions are guideposts for future content.
- “Measure your hours, not your word count.” Creating content is a process. Don’t stunt your progress towards where you’re trying to get to by not appreciating how far you’ve come.
Show Notes:
[3:58] Jon explains why people don’t finish what they start and the role perfectionism plays.
[6:13] Done is better than perfect, and some is better than none.
[6:58] Find out what secret rules we follow that make us get in our own way for finishing the things we’ve started.
[9:16] The value of a year at a glance wall calendar “If I can’t see time, it’s fictional.”
[11:22] You have more time than you think. “Time won’t find you, you have to find time.”
[14:25] Humor can help humanize the story “It doesn’t mean a comedy skit. It means at the right time, you use humor to take the tension out of the room.”
[17:47 ] Jon talks about the career savings account from his book Do Over and explains how every career is a process of reinvention.
[21:00] How do you narrow down your list of topics and ideas for presentations when you have so much you want to say?
[23:27 ] Questions from your audience shouldn’t be seen as a sign of failure.
[25:07] Jon gives his opinion on what the young professionals of the industry can start doing now to be ready for the leadership positions down the road?
[27:50] The gingerbread method and how it can help you capture the moments from the day to use in your content.
[28:50 ] “Measure your hours, not your word count.”
[30:54] “Will you face the fear of today, or the regret of forever?” How you can begin to punch fear in the face.
Resources:
Jon Acuff books we’ve read:
Start.: Punch Fear in the Face, Escape Average, and Do Work That Matters
Do Over: Make Today the First Day of Your New Career
Finish: Give Yourself the Gift of Done
Jon’s book recommendations:
Longmire book series by Craig Johnson
Inspector Gamache series by Louise Penny
This is Marketing by Seth Godin
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”44 min - 029: How Collaboration is Solving the Global Water Crisis with Water.org Portfolio Manager, Khun Khunaraksa
Khunapong “Khun” Khunaraksa is a Portfolio Manager at Water.org. Khun is focused on water utility financing programs in Cambodia, Indonesia, and the Philippines. His passion stems from his expert experience as a water engineer and that he is originally from this region. This is why Khun is proud to be a part of a team working diligently to achieve access to safe water and sanitation for all. He’s seen firsthand how access to safe water can change communities and empower people in Southeast Asia, inspiring him to help reach even more.
Top Takeaways:
Things you might already know:
- Water.org was founded by Gary White and Matt Damon
- 844 million people around the world lack access to clean water
- 2.3 billion people around the world lack access to sanitation
- The global water crisis requires $114 billion dollars of investment each year to solve
Things you may not have known:
- Water.org began their water credit program in 2003. To date they have impacted the lives of 14 million people and now impact one million people every quarter
- The average micro loan in Indonesia is $100 to tap into the local water utility
- The repayment rate for the water credit program is 99%
- Water.org works with local utilities to accelerate progress towards ending the global water crisis
- There is no one-size-fits-all solution. Collaboration is key
- Water.org uses partners on the ground to do public outreach efforts that communicate the value of water and sanitation
- Ultimately, we are more alike than we are different. People want the best for their family
- Just like in the US, getting buy in from all stakeholders, from management to field crews, is essential to the success of a program
Resources:
Join the Poo Crew! Contact Khun on LinkedIn or via email to be added.
Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future by Ashlee Vance
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”54 min - 028: Listening Tours—Is Your Member Org On Tour?
Tia Lebherz is the Director of Outreach and Special Projects for California Water Efficiency Partnership. She has spent her career working with environmental and water non-profit and municipal organizations both in her home state of California and across the county including WaterNow Alliance, Imagine H2O and Food & Water Watch. Her experience and skills include organizing, advocacy, facilitation, coalition development, and strategic engagement. She also has extensive media and communications expertise. Tia graduated with honors from University of California, Santa Cruz with a B.A. in Environmental Studies and completed Green Corps, a competitive fellowship program for environmental organizing. In her spare time, Tia enjoys coaching youth soccer, finding any excuse to travel up and down the West Coast and working on her side-project to launch a “water-neutral” winery in California called R. Debauche.
Top Takeaways
Make sure you’re bringing all the stakeholders to the table. All categories of water users, utilities, private sector companies, etc should have the opportunity to lend their perspective.
Tia shared with us some of the tools CALWEP is using to dispel the myths and rumors circulating about the new California water conservation regulations.
Hear some of the outcomes from the listening tour CALWEP conducted for their partnership members to ensure the organization’s focus was on the areas that add the most value to their members.
Tia gives some great tips for young professionals just starting out, especially related to networking and getting the most from those experiences.
Resources:
Gold Fame Citrus by Claire Vaye Watkins.
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”57 min - 027: Water Nerds Guide to WEFTEC 2018
2018 was our first WEFTEC experience, however, it occurred the same week as Water Smart Innovations which we were speaking at. We had 36 hours to take in one of the largest conferences in North America. Throughout our careers, although we included wastewater in our education efforts, most of our time was spent on the drinking water side where the perception was that WEF and WEFTEC were only about wastewater. We’ve learned that WEF and WEFTEC are so much more and are truly representative of the One Water message and mindset. We met some amazing people, connected with old friends and met our new friends in real life that we’d only known via social media. We aren’t journalists, we’re storytellers and the story of our experience at WEFTEC 2018 can be summed up in one word: people. We wanted to share them and their stories with you!
WEFTEC is the largest conference of its kind in North America and offers water quality professionals from around the world with the best water quality education and training available today. Also recognized as the largest annual water quality exhibition in the world, the expansive show floor provides unparalleled access to the most cutting-edge technologies in the field; serves as a forum for domestic and international business opportunities; and promotes invaluable peer-to-peer networking among registrants. Curtis Smalley, City of Waco, says, “Everyone in the industry needs to attend WEFTEC at least once, but then WEFTEC is like potato chips: You can’t go just once!”
Top Takeaways:
- Opening session keynote, Kevin Brown, blew us away. Check out his book The Hero Effect and you’ll get a glimpse of the message he shared with the room. Water nerds are everyday heroes.
- Water’s Worth It. Be sure to check out the newly revamped, rebranded, revitalized campaign and, most importantly, use it! Check out the amazing video that debuted at the opening session.
- Get involved! Find a committee that speaks to what’s most important to you.
- Thirsty? Try some Pure Water Brew near you and get involved.
- Get on Twitter! All your water nerd friends are there.
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Show notes:
Tom Kunetz, WEF President
Barry Liner, WEF
Bri Nakamura, WEF
Travis Loop, WEF Director of Communications and Outreach, WEF Words on Water Podcast Host
Dylan Christenson, Black and Veatch
Michael Quamme, Apex Engineering
Mary West-Calcagno, Director of Public Utilities at Moberly, MO
Azya Jackson, Environmental Engineer, Dept of Public Works at LA Sanitation.
Megan Yoo Schneider, WEF PCOC Chair, President of Seven Management and Consulting, Inc
Julianne LaRock, the outgoing PCOC chair.
Sharon Miller, WEAT PCOC Chair, North Texas Municipal Water District
Jennifer Louden, Laboratory Manager, Raritan Township Municipal Utilities Authority
Todd Danielson, Director of Water Utilities, Avon Lake Regional Water
Rahkia Nance, WEF
David Martin, KnoWater, Director
Melissa Pomales, Arcadis, Puerto Rico
Renee Kayal, WEF
Jenny Hartfelder, outgoing President of WEF
Eileen O’Neil, WEF, Executive Director
Steven Drangsholt, Brown and Caldwell, check out the interview he gave at WEFTEC to the Water Online podcast folks.
Tom Ferguson, Vice President of Programming, Imagine H2O
Zac Young, H2nanO
Emily Hicks, FredSense
Elly Perets, CEO and James Perry, Director of Business Development, Utilis. Check out their benchmarking program in November.
Melissa Meeker, Gwinnet County Water Services, Water Innovation Center.
Ian MacLeod, Master Meter, Vice President of Marketing
George Hawkins, Moonshot
Mark Jockers, Clean Water Service, Pure Water Brewing Alliance
Cletus Better, Veolia
Debra Shore, Water Reclamation District of Great Chicago
Cameron McWilliam, Brown and Caldwell
Jennifer Zach, MentorAPM
Paul Crocker, Kansas City Board of Public Utilities
Who we missed.
Nathan Coey aka the @water_jedi on Twitter, City of Pataskala, OH
Jenelle Armstrong, The Thrasher Group
Christine Wood aka @sewer_chic on Twitter.
Water Online Podcast
Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher. This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.
Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast
If you know someone you think would benefit, please spread the word by using the share buttons on this page.
Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”49 min - 026: Why Emotional Intelligence is the Key to Innovation and Leadership in an Organization
Sarah Zink is on a mission to teach people how to discover and use their ‘superpowers’ to be more productive, profitable and powerful. As a multi-dimensional businesswoman and a “multi-preneur” with a background in education, psychology, and community development, Sarah uses her education and experience to work with individuals, businesses, corporations and municipalities across the country to increase effective communication, develop emotional intelligence and escalate productivity.
Sarah is an active consultant, coach and trainer, working with global clients such as Amway, Nexen Petroleum (Energy), Pearson Publishing, and Texas Instruments, as well as local companies such as Texas Health Resources, and the Cities of Fort Worth, Arlington and Mansfield, as well as many others. She is also a seasoned speaker, author, radio show host and video blogger. She was recognized in 2015 as a ‘Great Women of Texas’ by the Fort Worth Business Press.
Top Takeaways:
Don’t let the word ‘emotion’ scare you. This isn’t a Rom-Com. Building your emotional intelligence is key to growing your organization and most importantly your own leadership skills. Today we chat about:
- Your ‘lizard brain’ and its role in your response to fight, flight, freeze, or faint.
- Ways to improve your own emotional intelligence
- Signs that someone you know, including yourself, may be lacking emotional intelligence
- During the first 90-seconds to 18-minutes when something new gets dropped on you, your adrenal glands start going, oxygen supplies decreases to your brain and your IQ score can actually drop up to 30 points.
Resources:
Women Who Run With The Wolves
The Myth of Male Power
A Passion for Leadership
You Are a Badass
20 Tips for Power Chicks
Sponsor:
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
Show notes:
[4:16] Sarah breaks down emotional intelligence (EQ).
[5:24] Why is EQ so important to the success of an organization?
[12:14] Response to change is different for everyone.
[13:39] Effective communication is a key element of successful change management.
[16:40] How do I know if I am emotionally intelligent? Sarah gives examples of low EQ.
[23:00] Sarah gives action items you can implement to grow your EQ.
[25:59] Learn to label your feelings with Dr. Gloria Wilcox’s Feeling Wheel.
[28:55] The practice of mindfulness.
[31:00] Starting with self-awareness.
[33:59] Sarah describes what emotional self-management tips she gives to clients beyond the theory.
[35:30] The three biggest words that matter in any difficult circumstance.
[38:44] Disappointment and unhappiness impacts your productivity the most at work.
[41:17] Look at the role we play in the situation.
[42:07] Sarah talks about honing in on EQ, empathy, and social dynamics helps you be better managers and leaders.
[45:54] The most overlooked communication strategy.
[47:28] EQ doesn’t mean fluff, touchy-feely, or hugging kittens. Mastering your EQ can make you more powerful.
[49:01] Hope is not a strategy.
[52:21] Employees at all levels need to learn relationship management.
[53:35] Dealing with conflicts in the workplace.
[59:49] Face-to-face conversations make the most forward progress.
[1:00:34] Sarah touches on the “good ol boys club”.
[1:05:01] I’m concerned about companies that don’t think emo IQ is important. Tell me why it isn’t important. The tool that can help each individual employee retake their personal power and how they deal with other people. How could that not be important?
[1:05:43] If we begin to retake our power and our personal responsibility, I’m more concerned with companies that don’t think emotional intelligence is important.
[1:05:53] Arianne kicks off the “lightning round” of questions: Sarah’s favorite book, what drives her productivity and her one call to action.
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About Water In Real Life
From the publisher's feed
Award-winning communication professionals, Arianne Shipley and Stephanie Corso, aka The H2duO, chat with thought-leaders from both inside and outside of the water industry to serve as a resource for…
both personal and professional growth. Water in Real Life was created for water professionals who believe that if you desire to build the right relationships with your community, and thereby overcome many of the challenges you face, then your ability to connect with them through storytelling is essential.