Water In Real Life

 John Gonzalez is the Communications Manager and Social Media Coordinator for the Northeast Ohio Regional Sewer District in Cleveland. The Sewer District has been actively engaged in social media since 2009, building reliable followings on Twitter, Facebook, and elsewhere to share updates, answer questions, and promote often-overlooked aspects of clean-water work. As an 18-year member of the Sewer District’s communication team, he also contributes to the utility’s public outreach strategy and oversees its internal communications programs.

Top Takeaways

Sponsor:

This episode is powered by Moonshot Missions, the non-profit organization seeking to disrupt the current approach to delivering improvement to water systems. Led by seasoned and skilled experts, Moonshot Missions designs replicable models that help utilities overcome the challenges they face in order to move forward. Moonshot can help you assess your system, select solutions from a pre-vetted menu of projects, plus develop innovative financing approaches. Collaborate with other leaders to work together, develop tailored mission plans and share lessons learned. Together you can build water systems that work more efficiently and effectively to protect and provide for the residents you serve, while also saving your customers money.

If you’d like to learn more or even share your own experience that might be helpful for a struggling utility to adopt and start on a positive path, visit moonshotmissions.org or email [email protected].”

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Carla Reid serves as General Manager and Chief Executive Officer (GM/CEO) at WSSC (Washington Suburban Sanitary Commission). She is the first woman to serve in this capacity. Reid is a civil engineer and senior executive with more than 30 years of business and leadership experience in the public sector. 

As GM/CEO, Reid leads the 101-year-strong water utility, the largest in Maryland, in all aspects of the business. She serves as a board member of the National Association of Clean Water Agencies, Prince George’s County Workforce Development Board and the Prince George’s Chamber of Commerce and is an active member in the community. A true champion of Science, Technology, Engineering and Math (STEM) education, Reid also advocates for programming that increases the number of girls and other under-represented groups in these disciplines. In recognition of her professional achievements, community leadership and mentoring, Reid was named one of The Daily Record’s 2019 Maryland’s Top 100 Women.

Top Takeaways

Sponsor:

This episode is powered by Moonshot Missions, the non-profit organization seeking to disrupt the current approach to delivering improvement to water systems. Led by seasoned and skilled experts, Moonshot Missions designs replicable models that help utilities overcome the challenges they face in order to move forward. Moonshot can help you assess your system, select solutions from a pre-vetted menu of projects, plus develop innovative financing approaches. Collaborate with other leaders to work together, develop tailored mission plans and share lessons learned. Together you can build water systems that work more efficiently and effectively to protect and provide for the residents you serve, while also saving your customers money.

If you’d like to learn more or even share your own experience that might be helpful for a struggling utility to adopt and start on a positive path, visit moonshotmissions.org or email [email protected].”

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

We had the honor of being the luncheon keynote at NACWA’s StratComm conference in June 2019, and while we were there, got to interview some of their amazing board members and committee members.

Top Takeaways

Show Notes:

Lisa Van Riper:

[6:00] Branding is a starting point for shaping your messages.

[8:50] I’ve only been in water for 5 years, and before that I had no idea what a treasure this industry was. We are a national treasure, and nobody knows that.

[11:30] We have an educational fence on our pump station with different interactives.

[17:00] A brand is about the personality, the mantra, the architecture, the messaging, the positioning…

[18:30] We try to unite everyone around the brand, and did this with internal town hall meetings. 

[19:30] Renew and transform are very similar.

Bess McCoy:

[26:00] How are you communicating about flooding issues to your community?

[28:00] We knew we were in a position to inform and educate, and that’s our job.

[28:30] What is some of the public outreach you’ve been doing around advance awareness for flooding?

[29:30] Real estate agents have been great partners in getting our message out.

[32:00] what is the value of NAQWA?

Tom Sigmund:

[34:00] How are you communicating about the transition from a wastewater utility to a producer of “new” water?

[36:30] We realized our biggest impact would be outside the fence.

[37:30] Starting initially as an engineer, what made you a believer in communication?

[44:20] The first step in terms of internal communication, is just start- “make it weird until its not”

[46:00] NAQWA is the best representation in our industry both for legislation and regulation. 

Kyle Dreyfus Wells:

[47:30] How does the story of the cuyahoga river fire shape perception and environmental policy in ohio?

[49:10] The story that resonates for me for NEORDS is the success of the clean water act, and how the river shows that.

[50:40] The concept of service brought me to the water sector.

[51:30] We have a burden to make up for the mistakes of the past.

[53:20] It is leadership’s role to make sure people are empowered to give the difficult answer.

[54:00] Check your terms.

[55:30] When it comes to social media, you have no choice.

Kyle Dreyfuss-Wells—is CEO of the North East Ohio Regional Sewer District. As CEO she oversees the operation of one of the largest clean-water agencies in Ohio, a district that treats 90 billion gallons of water every year thanks to the work of more than 750 employees. She works closely with seven Trustees and nine directors to ensure efficient management of hundreds of miles of sewer and stream networks, a multi-billion-dollar 25-year Project Clean Lake program, and a regional wet-weather strategy for the health of Lake Erie and more than one million residents.

Before becoming CEO, Ms. Dreyfuss-Wells coordinated the District’s watershed management, including the Regional Stormwater Management Program and the application of stormwater control measures to reduce combined sewer overflows under the District’s Green Infrastructure Policy. She is past chair of the National Association of Clean Water Agencies (NACWA) Stormwater Management Committee and the One Water Council of the US Water Alliance.  She serves on the NACWA Board and chairs the District 1 Natural Resources Assistance Council for the Ohio Public Works Commission’s Clean Ohio Conservation Program.  In 2012, Ms. Dreyfuss-Wells received the Stormwater Professional of the Year award from the Ohio Stormwater Association and the NACWA President’s Award.

Ms. Dreyfuss-Wells graduated summa cum laude from The Ohio State University with a Bachelor of Science degree in Biology. She earned master’s degrees with honors in both Public Affairs and Environmental Science at Indiana University’s School of Public and Environmental Affairs, and served as a Peace Corps Volunteer in Samoa. Before joining the District, she was Director of the Chagrin River Watershed Partners, Inc. 

Tom Sigmund—is the Executive Director of NEW Water, the brand of the Green Bay Metropolitan Sewerage District, where he has been since 2007. NEW Water is a regional clean water utility serving 230,000 people in 15 municipalities providing wholesale conveyance and treatment services. NEW Water has 99 employees and an annual budget of $42 million. NEW Water expresses its attitude of viewing the material sent to its facilities as valuable resources to be recovered and reused and a commitment to protecting its most valuable resource, water.  

Mr. Sigmund is a Professional Engineer in Wisconsin, Illinois and Ohio. He is a member of the National Association of Clean Water Agencies (NACWA) and serves on the Executive Committee of their Board of Directors. 

Mr. Sigmund has a MS and BS in Civil and Environmental Engineering from the University of Wisconsin-Madison.

Bess McCoy—is a Public Affairs Specialist with the Metropolitan St. Louis Sewer District (MSD), serving on a team of four in the district’s Public Affairs Division. 

Driven by her passion for public engagement and government transparency, Bess leads MSD’s employee communication and municipal communication efforts. She is responsible for engaging more than 1,000 employees and 88 municipalities in MSD’s efforts to protect the public health and water environment. Bess also serves as an official spokesperson for MSD. The “positive face” of the district, she is the primary representative for MSD’s proactive media engagement including their educational campaigns and stories highlighting their preventative activities.

MSD is two utilities in one; it is a wastewater utility and a stormwater utility. With over 9,000 miles of sewer lines and seven wastewater treatment plants, MSD is the fourth largest sewer system in the United States. MSD serves more than 1.3 million customers in a 520 square-mile service area that includes all of St. Louis City and 90% of St. Louis County.

Prior to joining MSD, Bess served as the Public Information Officer for the City of Creve Coeur, a municipality in St. Louis County. She also spent four years working in the advertising industry where she specialized in online marketing and strategic research. A lifelong St. Louis area resident, Bess earned a Bachelor of Arts in Communication from Saint Louis University.

Lisa Van Riper- is Director of Enterprise Communications at AlexRenew, the advanced water resource recovery facility for Alexandria, Virginia, and parts of Fairfax County. She established the communications department for AlexRenew and led the rebranding of the organization as Alexandria’s Water Transformers. 

Prior to AlexRenew, Van Riper was Assistant Vice President, University Communications at the University of Richmond in Richmond, Virginia. She turned around the communications department to better serve campus partners and led innovation to increase visibility for the university, including tripling media placements, developing a social media program, and creating an online recruitment advertising strategy. 

Van Riper also worked at CarMax, Inc. as Assistant Vice President of Public Affairs and Store Marketing, where she established the communications practice and CarMax Foundation. She also led grand openings and store experience marketing, and the program to secure a place for CarMax on the Fortune “100 Best Companies to Work for” list. 

During her career, Van Riper and the teams she has led have won more than 45 awards for communications excellence from communications, university, and water industry associations.

Van Riper is Vice-Chair of the National Association of Clean Water Agencies (NACWA) Strategic Communications Committee.

Sponsor:

This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

George Hawkins is the President and Founder of Moonshot Missions, a non-profit enterprise that offers communities and utilities a choice: 1) to undertake an assessment to identify opportunities for improvements, or 2) to select from a list of model projects that have been field-tested in other communities. George Hawkins is the Harvard educated Founder of Moonshot LLC and just recently, Moonshot Partners, a Professor of Practice at American University and former head of DC Water. He facilitated the transformation of DC Water and Sewer Authority to DC Water and oversaw taking DC Water from some very challenging times to the national and international reputation it now enjoys. George wants to help other enterprises tell their story, create replicable roadmaps and reach their dreams.

Sponsor:

This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Dr. Jacque Lambiase and Dr. Laura Bright are professors in the Bob Schieffer College of Communication at TCU. Together they direct the Certified Public Communicator Program at TCU, now in its seventh year. Since 2010, Jacque has consulted with or spoken to groups about earning their share of discussion in social media and public relations opportunities, including talk to the Texas Association of Municipal Information Officers, Lockheed Martin, the U.S. Department of Labor, among others. Dr. Bright’s research focuses on social media addiction and fatigue, big data and personalized advertising, and citizen engagement online. She also consults various companies and organizations on optimizing their digital presence. For more information, please visit www.brightwoman.com or follow her on Twitter @lbright. You can follow Jacque on Twitter @lambiase. 

Top Takeaways:

Shownotes:

[4:33] Learn more about the Certified Public Communicator program at Texas Christian University. It’s open to everyone! You don’t have to be from Texas.

[5:35] How do we keep communicators across silos on the same page?

[8:14] You have to nail your internal communication before you can hope to communicate effectively externally. Learn how to create a culture of communication.

[12:45] Executive presence breaks down the different characteristics of leadership that people can learn and harness to become better leaders.

[14:40] The art of listening and the difference of empathetic listening.

[17:53] Executive presence and listening are important ingredients in creating a connection culture—one where employees feel valued and connected to the mission.

[21:21] What does inbound and outbound communication look like internally? “You can’t sit in your office and wait for employees to respond.”

[29:00] Find creative ways to communicate mission and vision. Tell stories around your mission and show how employees are embodying the vision and values.

[36:40] Having a crisis communication plan is not enough. It has to be rehearsed!

Resources:

TCU Certified Public Communicator Program (Sign up early, they fill up fast!)

Make Your Bed: Admiral William H. McRaven

Fired up or burned out: Michael Lee Stallard

Crucial Conversations: Kerry Patterson

Susan Bates: All the Leader You Can Be

Americana: Chimamanda Ngozi Adichie

Samuel Pepys: Claire Tomalin

Sponsor:

This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Julie Nahrgang is the Executive Director of the Water Environment Association of Texas and Texas Association of Clean Water Agencies. Julie has worked and volunteered with WEAT since 2009. She received a Bachelor’s of Science in Economics and a Bachelor’s of Arts in Sociology from Trinity University in San Antonio and received a Lifetime Honorary Studentship to the Student Union at the London School of Economics. She has worked with nonprofits since 2003 as an organizer, manager, program developer, legislative liaison, and currently as an Executive Director. As such, Julie oversees all of the legislative and regulatory changes pertaining to the clean water sector. She monitors bills, testified for and against wastewater related legislation, and represents WEAT and TACWA in a number of TCEQ and TWDB stakeholder areas.

She is active with a number of community nonprofits and water aid organizations including the Gazelle Foundation.

Top Takeaways:

Shownotes:

[4:16] “Water chose me.” Julie’s water story.

[6:03] What’s the biggest benefit to a career in wastewater that we aren’t communicating well enough? WEAT/TAWWA Operator Springboard Program, workforce, and innovation in resource recovery)

[6:53] Hiring and maintaining a skilled workforce is foundational to the mandate and mission of protecting human health and the environment.

[7:19] Brookings Institute publication, 2018

The US Government Accountability Office:

[8:46] Tout the benefits of a career in the water sector:

[11:35] The evolution of the semantics around wastewater treatment, it’s no longer waste, it’s resource recovery plants. The folks that work there aren’t wastewater operators, they’re clean water workers.

[12:19] A power plant isn’t called a coal plant, it’s called a power plant because of what it produces. Our plants produce clean water and they recover resources so we need to be intentional about the language we use because it also goes back to how we market ourselves and these careers.

[14:16] Operator Springboard Program, WEAT/WEF, developed in the YP group at the WEF level by some Texas. Three-pronged approach, high school curriculum program, paid operator internship program, and veterans apprenticeship program.

[15:35] Prepares high school kids to take their class D upon graduation and graduate with that license to make them employable. They also have a direct relationship with the city of Houston to create a direct pipeline of work opportunities.

[16:22] They’ve begun creating those relationships, had a group of high schoolers tour the exhibit floor at Texas Water and it was very well received by students.

[18:39] The Water Academy at Tarrant County College, a partnership with TCC and Trinity River Authority. It offers classes, educational opportunities and paid internship opportunities.  

[20:05] Tyler Community College will offer continuing education courses, build the relationship while they also build a similar water academy there.

Communication and clean water:

[23:10] It used to be that if we were cleaning the water we were doing our job and no one needed to say anything about it. If we’re having to clean water we’re therefore saying that people make the water dirty, and yet there is a stigma around talking about it.

[26:02] There has been the move towards destigmatizing the clean water industry, talking about the infrastructure and communicating to the public. We’ve come to understand that we have to do this if we hope to get anywhere in regards to policy and funding.

Across the globe, it’s been recognized that offering sanitation services is a defining factor of being a developed nation, and yet in the US, we’ve only just started to get on board with communicating that publicly as a vital public service to human health.

The sector is undervalued because it’s NOT talked about and because of the stigma around the work they do.

[31:41] Pure Water Brew Alliance is really the perfect threefold demonstration tool for those 21 and above so communicate the incredible technology available that allows for direct potable reuse as a safe water supply source, the one water ethic in that all water is just one water, and a little about resource recovery plants and the delicate treatment process.

[38:16] Rebranding a member association. The clean water sector is innovative and doing rad things. They wanted a mark and a website that reflected that not only because that’s what they are but because that’s how they want to market themselves to members.

[40:45] One piece of advice is to be imaginative…you don’t have to have Texas in your logo just because you always have or because everyone else in your space does. Create a mark that represents where you want to go or that differentiates your organization.

[43:44] Women, diversity in water. Julie feels encouraged by the fact that the question of how to build more diversity in the workforce is being asked across the sector, not just within certain groups. Learn about the InFlow program of WEF…the outreach program from the clean water side to historically black universities and colleges. 

[47:04] Women side…we can support each other by making sure many different voices are being heard on conference panels, we can support each other through industry events, etc.

Resources:

Sing, Unburied, Sing by Jesmyn Ward

Sponsor:

This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Dr. Glenn Griffin (Ph.D., The University of Texas at Austin; M.A., B.A., The University of Alabama) has taught courses in creativity and portfolio development for more than 20 years and is also an author and researcher. His research, focused primarily on the subject of advertising creativity, has appeared in the Journal of Advertising, Psychology and Marketing, the Journal of Interactive Advertising and the Journal of Advertising Education, among other publications. He has also written for Campaign (UK) and HOW magazines. In September 2010, his co-authored book, The Creative Process Illustrated: How Advertising’s Big Ideas Are Born (with Deborah Morrison), was published and became a top 10 best-selling book on advertising creativity. Dr. Griffin’s students’ work has been featured in both national and international press, including Advertising Age, Adweek, Archive and CMYK magazines and recognized by The One Club, the Art Directors Club and the Clio Awards, among other organizations. In 2015, he was honored to receive the Donald G. Hileman Educator of the Year award from the American Advertising Federation’s 7th District.

He has been invited to speak about the creative process and the power of ideas at events such as the SXSW Interactive and EDU Festivals, the HOW Design Conference and in consultation with a variety of corporate and academic organizations.

Top Takeaways:

Resources:

The Creative Process Illustrated by Dr. Glenn Griffin and Deborah Morrison

Building a Story Brand by Donald Miller

Sponsor:

This episode is powered by Rogue Water, the public communication company founded by the H2duO, Stephanie Zavala and Arianne Shipley. Rogue Water is dedicated to revolutionizing the water industry—one person, one story, one experience at a time. We are award-winning communication professionals with a decade of experience working in water utilities moving the needle forward in communication, outreach, and education to build stronger relationships between the water sector and the public it serves. These relationships serve as the foundation needed to make the necessary changes that create a sustainable water future for all. Are you ready to go Rogue?

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Dr. Glenn Griffin (Ph.D., The University of Texas at Austin; M.A., B.A., The University of Alabama) has taught courses in creativity and portfolio development for more than 20 years and is also an author and researcher. His research, focused primarily on the subject of advertising creativity, has appeared in the Journal of Advertising, Psychology and Marketing, the Journal of Interactive Advertising and the Journal of Advertising Education, among other publications. He has also written for Campaign (UK) and HOW magazines. In September 2010, his co-authored book, The Creative Process Illustrated: How Advertising’s Big Ideas Are Born (with Deborah Morrison), was published and became a top 10 best-selling book on advertising creativity. Dr. Griffin’s students’ work has been featured in both national and international press, including Advertising Age, Adweek, Archive and CMYK magazines and recognized by The One Club, the Art Directors Club and the Clio Awards, among other organizations. In 2015, he was honored to receive the Donald G. Hileman Educator of the Year award from the American Advertising Federation’s 7th District.

He has been invited to speak about the creative process and the power of ideas at events such as the SXSW Interactive and EDU Festivals, the HOW Design Conference and in consultation with a variety of corporate and academic organizations.

Top Takeaways:

Resources:

The Creative Process Illustrated by Dr. Glenn Griffin and Deborah Morrison

Sponsor:

Each year, thousands of hours are spent pulling together the right data to execute drinking water programs.  120WaterAudit’s software and testing kits are TRANSFORMING how government agencies and municipalities manage drinking water programs. Cities like Pittsburgh, Loveland Colorado, Kenosha Wisconsin, and Fort Wayne Indiana use the 120WaterAudit platform to execute their Lead Service Line Replacement, Lead and Copper Compliance, Customer request and other drinking water programs. Our software and kits streamline your water quality testing programs, centralizing your data so that it’s easier for you to meet regulatory reporting requirements and communicate with your customers. Learn more or schedule a free demo at 120wateraudit.com.

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”

Karen Raucher is a policy analyst and risk communication specialist with expertise identifying how to gather, develop, and effectively share complex, uncertain information with a wide diversity of audiences. Ms. Raucher played a leading role in recent strategic climate change communication and policy-focused research for the Water Research Foundation, the Water Utility Climate Alliance (WUCA), and the WateReuse Research Foundation, as well as for a broad range of individual water utilities. She brings cutting-edge insights to the understanding and application of effective communication and long-term decision-making strategies to address large future uncertainty as well as complex regulatory challenges.

Top Takeaways:

Resources:

The Educated by Tara Westover

Sponsor:

Each year, thousands of hours are spent pulling together the right data to execute drinking water programs.  120WaterAudit’s software and testing kits are TRANSFORMING how government agencies and municipalities manage drinking water programs. Cities like Pittsburgh, Loveland Colorado, Kenosha Wisconsin, and Fort Wayne Indiana use the 120WaterAudit platform to execute their Lead Service Line Replacement, Lead and Copper Compliance, Customer request and other drinking water programs. Our software and kits streamline your water quality testing programs, centralizing your data so that it’s easier for you to meet regulatory reporting requirements and communicate with your customers. Learn more or schedule a free demo at 120wateraudit.com.

Please consider rating the podcast with 5 stars and leaving a one- or two-sentence review in iTunes or on Stitcher.  This helps tremendously in bringing the podcast to the attention of others. We give a shoutout to everyone who rates the podcast with 5 stars in future episodes.

Give us some love on Twitter by tagging us @THE_H2duO or by using the #WaterInRealLifePodcast

If you know someone you think would benefit, please spread the word by using the share buttons on this page.

Thank you for sharing some of your time with us. We know how precious those minutes are. Share your story, you never know who needs to hear it and remember, “Those who tell the stories, rule the world.”