The question every practice owner dreads: What happens to my clinic when my personal life falls apart? When you're dealing with illness, family crisis, or parenting challenges that demand your full attention—how do you keep everything from crumbling?

Anna and Kendall tackle this vulnerable topic head-on, sharing wisdom from their own experiences navigating personal storms while running their practices. As Anna reflects on parenting teens: "It might involve more energy than originally anticipated from the baby years. Maybe I underestimated 13."

Kendall shares the foundational principle that shaped her entire practice structure: "From the beginning, set up the practice in a way that everyone could still be paid, even if I, in the beginning, wasn't seeing clients." This wasn't theoretical planning—it came from living with MS and understanding that stepping away isn't a possibility, it's an inevitability.

The hosts address the emotional weight of feeling like you're disappointing people when you need to step back. As Kendall notes, "It's okay to disappoint people... most of the time what I've received is take care of yourself, it's okay, we'll be fine." They emphasize that preemptive delegation, especially administrative support, is the critical first step in crisis-proofing your practice.

This episode offers both practical strategies and emotional permission to prioritize your wellbeing without letting your practice collapse.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

It's October, or maybe even November, eek! You know what's coming. The tax forms, the employee compensation reviews, the strategic planning meetings. Your to-do list is growing longer and your energy for "administrative stuff" is growing shorter. Can't someone else just handle all of this?

Anna and Kendall get refreshingly real about the unglamorous side of practice ownership—end-of-year planning. From tax preparation nightmares to the delicate dance of raises and fee increases, they share hard-won wisdom about what actually matters at year's end.

Anna opens with a hilarious wake-up call from her CPA: "On April 14th, I get a text... 'Hi, Anna, how are you doing? Have you got any inclination towards filing your taxes this year?' It hadn't even crossed my radar." The lesson? Even with great support, owners need to stay engaged enough to catch what's falling through the cracks.

The conversation shifts to more strategic territory—preparing for economic uncertainty. As Anna reflects on past recessions: "We've done three big economic downturns... In fact, we've grown every time. How did we do it?" This leads to a valuable discussion about building resilience and identifying which services people seek during uncertain times.

If you've been putting off your year-end planning or feel overwhelmed by everything on your plate, this episode offers both practical guidance and the reminder that you don't have to do it all perfectly—you just have to do it thoughtfully.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You've planned the holiday party, ordered the food, picked out gifts for everyone. But will your team actually enjoy it? Or worse—will your well-intentioned gestures create resentment instead of connection?

Anna and Kendall get refreshingly honest about team events and celebrations, sharing what's worked beautifully and what's spectacularly backfired. From holiday parties to team retreats to the surprisingly fraught topic of year-end bonuses, they reveal the hidden dynamics most practice owners don't anticipate.

Anna shares a painful lesson about bonuses: "I can't say how many times people never so much as acknowledged receipt of this bonus. And it would, it just made me feel so terrible that I thought I've—how in the world can I get away from this precedent that I've set?" Her solution? She switched to PTO instead, eliminating the resentment on both sides.

The hosts discuss how team dynamics change as your practice grows and evolves. Kendall notes a recent shift: "We actually have a whole cohort of young people on our team right now, so 20s, early 30s. And they are asking for more social events to be planned and it's kind of a first."

From annual retreats that deepen team bonds to birthday celebrations that respect individual preferences, this episode offers practical guidance for creating meaningful team connections without the awkwardness or expectations that can derail even the best intentions.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

You've been thinking about it for months: adding that new service to your wellness practice. You can already picture how it will serve your patients better, create more revenue streams, and elevate your brand. But what if you're not as ready as you think you are?

Kendall shares a hard-won lesson from her own experience: "If you're adding a new modality, complete new modality to your team that you've never had before, you should hire someone who is very experienced in that modality." This wisdom came after jumping in too soon with aesthetics, driven by good intentions but lacking the crucial preparation needed for success.

The hosts walk through their expansion journeys—the failures and the wins. From adding aesthetics right before COVID to Anna's recent massage therapy expansion, they reveal the hidden complexities most practice owners don't anticipate. As Anna reflects on adding massage: "I don't think I realized how little I know about massage until I hired or added it to the practice."

The conversation covers the essential steps often missed: understanding overhead costs, testing services before launch, practicing with new modalities, and ensuring brand alignment. Kendall emphasizes starting with the why: "What problem is it solving for your clients? Is it in alignment with your brand? Is there a demand for it?"

If you're considering adding a new service or modality, this episode could save you thousands of dollars and months of frustration.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Every practice owner faces this moment: you've hired someone, gone through training, implemented performance plans, and yet deep down you know it's not going to work out. The question isn't if this relationship will end, but when and how.

Anna and Kendall tackle this uncomfortable reality head-on, sharing hard-won insights about recognizing when a team member isn't the right fit. As Anna reflects, "Sometimes a hire isn't just about the skill set of bringing somebody on board. It's actually about the growth of the team and the growth of us as leaders as well, through that experience."

The hosts reveal the early warning signs they've learned to recognize, from scheduling issues to energy shifts that signal an employee doesn't have "two feet in." Kendall emphasizes a critical lesson: "Always listen to your gut... I catch myself and I have to remind myself, Kendall, you think that you're listening to your gut all the time. But why did you make this decision?"

The conversation includes specific strategies for documentation, conducting termination meetings, and deciding when to act versus when to wait. Both hosts balance compassion with business reality while always prioritizing patient care and team wellbeing.

If you've ever lost sleep over an employee situation, this episode offers the guidance and validation you need.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

In this important episode, Anna and Kendall discuss the critical topic of informed consent in wellness practices, sparked by Anna's recent hospital experience with her son's appendectomy. The conversation reveals significant gaps in how alternative healthcare providers approach patient communication compared to traditional medical settings.

Anna reflects on her hospital experience: "It didn't feel threatening. I didn't feel afraid. I felt safe and I felt seen. And I think that those are huge takeaways." This contrasts sharply with the challenges she's faced implementing informed consent in her acupuncture clinic.

The hosts discuss the resistance many practitioners have to providing detailed informed consent, with Anna noting that "they were terrified that the patients would get up and walk out of the treatment room the minute that they said that there might be a side effect of needling or cupping or gua sha."

Kendall emphasizes the importance of proper training and systems: "We do have to audit charts... we can put these protocols in place, but the reality is that it's not universal across the board."

This episode provides valuable insights for wellness practice owners looking to implement proper informed consent protocols, emphasizing that transparency builds rather than diminishes trust with patients.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

In this practical episode, Anna and Kendall respond to questions from community member Lauren about launching wellness classes. They share insights from their experience offering movement classes at their wellness center, including the challenges and lessons learned.

Kendall reflects on their journey with classes: "The energy and marketing it took to get 15 people to one class at one time and bring in less profit than getting one person to one healthcare appointment." This led to an important shift in their approach.

The hosts discuss various aspects of class management, including booking platforms, payment systems, and whether to hire teachers as employees or contractors. They emphasize the importance of clarity around your vision and goals before making these decisions.

A key insight shared is their pivot from drop-in classes to series-based offerings: "Why don't we offer classes only in a series and people have to pay for it beforehand. And then we know that we have enough people to cover the class." This approach proved more sustainable for their business model.

The episode provides valuable guidance for wellness entrepreneurs considering adding classes to their offerings, emphasizing the importance of understanding profit margins, choosing appropriate systems, and maintaining clear vision alignment.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Where is your energy leaking as a wellness business owner? This deceptively simple question opens a profound conversation between Anna and Kendall about the hidden drains that pull leaders toward burnout, often without them realizing it's happening.

Both hosts trace their evolution from doing everything—answering phones, cleaning bathrooms, managing payroll—to strategic delegation that preserves their energy for high-level leadership. "There will never not be a list," Kendall observes about the endless nature of business ownership, highlighting why intentional boundaries become essential for survival.

The conversation reveals how energy management changes as businesses grow. Anna shares her recent experience working seven days a week while expanding into massage services, while Kendall discusses the ongoing challenge of hiring cycles that inevitably disrupt work-life balance.

"We use more energy putting off the task than we would just completing the task in the moment," Kendall explains, introducing practical strategies like Anna's quarterly "admin weeks" for tackling procrastination and administrative tasks that typically drain energy through avoidance.

The episode takes an inspiring turn when Kendall shares her recent flight lesson experience, demonstrating how learning new skills serves dual purposes: preventing energy leakage through intentional focus while potentially reducing dementia risk through cognitive challenge.

This conversation offers invaluable guidance for wellness practitioners struggling with burnout prevention, showing how strategic self-care and purposeful boundary-setting create sustainable leadership practices that benefit both personal well-being and professional effectiveness.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

A seemingly innocent request to use the bathroom turned into a weeks-long investigation when thieves struck Kendall's spa, stealing three credit cards in just four minutes. What started as fraud alerts on staff credit cards revealed a sophisticated scam targeting healthcare clinics across the country—and both Anna and Kendall had fallen victim to the same scheme.

"They were wearing masks, like COVID masks... wearing big coats with hoods. It was raining that day and then they went straight to the grocery store," Kendall describes, illustrating how professional these thieves have become.

The scam follows a consistent pattern: two women enter a healthcare practice, one requests to make an appointment while the other asks to use the restroom. While the front desk is distracted with booking (often using another stolen credit card), the accomplice helps herself to staff valuables from unlocked break rooms.

This eye-opening conversation extends beyond physical security to cover essential cybersecurity measures, including multi-factor authentication following recent alerts from practice management systems like Jane. Both hosts share practical security measures they've implemented, from keycode locks on break rooms to enhanced staff training on fraud prevention.

"If you're opening a brick-and-mortar space, just know that this scam is going around," Kendall warns, emphasizing the importance of trusting intuition and maintaining vigilance during business hours. The episode offers invaluable guidance for protecting both physical spaces and digital systems in healthcare practices.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Why are the most powerful leadership abilities labeled as "soft skills"? Anna and Kendall challenge this terminology while exploring how vulnerability and emotional intelligence create transformative workplace culture, inspired by insights from Esther Perel's recent interview on Diary of a CEO.

"I don't like the term soft skills. Let it be known as well," Anna declares, highlighting how these abilities represent some of the most challenging and impactful leadership competencies. Both hosts emphasize that healing professionals naturally develop these skills through their training, making them uniquely positioned for trauma-informed leadership.

The conversation delves into the delicate balance of showing vulnerability as a leader while maintaining professional boundaries. Kendall shares how they create "safe containers" during team meetings where both staff and leadership can authentically share challenges without compromising workplace effectiveness.

"There is still an understanding that we can't let our home lives impact our work here," Kendall explains, illustrating the nuanced approach required when implementing these principles in healthcare settings.

Both hosts discuss practical strategies for creating environments where team members feel safe requesting support, from regular check-ins to modeling vulnerability as leaders. They emphasize the importance of "efforting"—their term for the intentional work required to maintain high-quality team dynamics and patient care.

The episode offers valuable insights for wellness practice owners seeking to develop emotional intelligence, improve communication, and create workplace cultures where both clinician support and employee well-being thrive through authentic leadership approaches.

For information regarding the upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.