Today Glenn goes one-to-one with Dave Eisen, Editor-in-Chief of Hotel Management magazine (www.hotelmanagement.net). The conversation goes so long and in-depth we're saving what we had planned for next week.

Articles referenced in the show:

RLHC's newly expanded Expedia partnership goes beyond growing the brand's rewards membership:

http://www.hotelmanagement.net/operate/rlhc-s-newly-expanded-expedia-partnership-goes-beyond-growing-brand-s-rewards-membership

How to win, and lose, customers in a flash

http://www.hotelmanagement.net/guest-relations/how-to-win-and-lose-customers-a-flash

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Find Dave Eisen on Twitter at @DavidEisen3

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