Business Story, relationship between organization and their customers!
Capture signals at any touchpoint along any customer journey, combining experience data and operational data
Engage with customers on any channel: responsive and branded email surveys, web intercepts, mobile in-app feedback, SMS and messaging channels, social feedback and reviews, IVR systems, call and chat transcripts, and through connected IoT devices
Capture voice of the customer via the employee by enabling frontline employees to provide feedback, ideas and suggestions on the customer experience
Business story this week will focus on customer experience management.
As human beings, we are incredibly enslaved to our imagination.
We are driven by the desire of what could be, especially here in Africa where all things are associated to Vudu, the belief that ancestors instructed us too this that; and also that we lap up stories about achievable heritage of what happened to so so tribal business or commerce, what once was, how it's once used to be etc.
Business storytelling has been practiced for generations, mainly to encourage low level economic prosperity, even as the technology that enables us to consume it is significantly and remarkably constantly evolving.
In this age of the internet, and artificial intelligence, like I mentioned last week there are three main storytelling mediums: Can be written.Spoken as in a discussion, conference, debate, and or those recorded on video for brand marketing, Advertisement, and or publicity.
Biz storytelling objective is just for one extraordinary success, and that is to teach posterity about the past history of why, when, how, and where changes should emanate for good of society.
Today's business story is one very interesting and hilarious unusual brand dating site!
This was one told specifically by James.
He said" Everybody has their own dating story to tell, in my case it was one of a whirlwind of fantasy and fatal attraction.
It was share coincidence, I was pretty testing dating online, when I inadvertently text high to the beautiful lady in the picture that popped up on the menu pop up.
We chatted interestingly for about 10mim where she suggested we meet at the dating hangout arena.
So I agreed and decide, we both meet at the date blind spot. We soon found each other, a gentlemanly hug and offer her drink and snack meal. She obliged, and the waiter quickly served us.So I paid and also gave the waiter nice tip.
Once the host of the commenced the dating talk show and paparazzi where taking snap shots of couples in the lounge.Unfortunately for me nature's sphytax muscle called my inner nose walls and I terribly sneezed so hard that my nose started bleeding into my king prawn starter.
The bleeding wouldn't stop and I had to catch order a Uber taxi home in the rain.
Tolu (that the lady's name) was all alone, the evening, as other guest were already a pair and perhaps a near chemistry. You know what she just never texted me again.
Lekki Live is a dating app that claims to do things differently.
Love it or loathe it, phones have completely changed the way in which we meet our match.
Lekki Live dating app, was "A complete Dating Apocalypse" a visual platform with overhauled customer experience management like no other before.
They abandoned the usual "swipe" system with a completely new customer journey mapping that create extraordinary touchpoint between the customer and the main organization.
Their customer journey mapping, display extremely seamless attributes of FunctionalitiesAccessibility and Satisfying Emotions.
James thevl young hero has been long subject to a series of setbacks and failures before he eventually finds the door to "Lekki Live dating app".
The customer services manager of Lekki Live dating, made frantic efforts based on James's feedback to trace Tolu, and ensure their link up was one of a memorable reunion.
Lekki Live dating is made out to be a magical place with loved-up couples prancing around, kissing, and holding hands.
Tolu our heroin, eventually meets up with his match. Aww! It was a moment of fascination and joy.
The success in this story is that it gives an artistic interpretation of a very real, very felt situation and expresses it in a funny and, eventually, heartwarming way.
People will put themselves into this bloke's shoes, and know exactly how it feels. With this narrative.
Lekki Live dating management company have positioned themselves as the antidote to modern dating.
Using incredible exclusive customer experience management system to position themselves as a leader in their field.
Thanks to software AG & Marketoonist for photos. Copyright appreciated.
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