weWFM Show

In this podcast episode, we have Adam Kruze, a Senior WFM Manager with over a decade of experience in contact centers worldwide.

We will discuss AI, ChatGPT, and their impact on workforce management and career development.

Adam's current role is Workforce Manager at PlanetArt, and he is passionate about professional improvement. He has led the growth of contact centers, optimizing processes, and implementing software integrations.

Join us to learn from Adam's insights on how AI and ChatGPT can benefit your career development and optimize processes to advance your career. Take advantage of this opportunity to learn from an expert in the field.

Arvin Obra is a seasoned professional with over 17 years of experience in workforce management. Currently serving as the Director of WFM at TTEC, Arvin has been at the forefront of optimizing operations and processes to enhance customer satisfaction. Throughout his career, he has held senior roles at companies such as Alorica, and Sitel Group, where he has honed his expertise in capacity planning, scheduling, and team management. Arvin is a results-driven leader who has consistently demonstrated his ability to develop and implement long-term plans, analyze historical data and volume projections, and maintain efficient systems for call handling and scheduling. He is dedicated to providing continuous career and skills development for his team members and is known for building positive relationships with both internal and external customers.

In this episode, we speak with Ger Koole, Co-founder of our partner CCmath and Professor at Vrije Universiteit Amsterdam.

Did you ever question how essential mathematics is for WFM? What role does math play in your output, even sometimes without you even realizing it?

In this episode, we have the pleasure of speaking with Marianne Rutz, Founder & Principle Consultant at Rutz Consulting.

Marianne has spent +20 years helping multilingual contact centers turn around their frontline operations. Today leads a bespoke consulting service that transforms its failing contact center into a profitable center that meets its operational excellence standards and is ready for expansion.

Marianne hosts the industry-leading “Operational Excellence Show” podcast featuring leadership topics, industry news, training episodes, and renowned guest speakers.

In this episode, André Leitão and Gonçalo Gomes take a journey across their own paths to share what starting a career in WFM looks like.

Join us on this intimist conversation.

In this episode, we speak with Tesfahun Boshe, a Data Scientist | Workforce Management Analyst at TaskRabbit.

In this episode, we have the pleasure of speaking with Dave Hoekstra. When it comes to Contact Centers, Dave has seen it all. He started his journey in the 90s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with other folks in the industry. And yes, being a father, grandfather, bassist, podcast host, and photographer (and Texan), he uses words like “folks”. Combining 20+ years of experience in the industry with the rest of his life experience,

In this episode, we speak with Benedikt Dormann, Head Of Customer Experience at Jimdo with over 13 years of experience in Customer Experience Management.

In this episode, we speak with Marlon Martinez, a senior Workforce Management Analyst at BrokerLink with over 13 years of experience in Workforce Management.

Join us and get his perspective on how challenging it is to plan nowadays, instability due to the pandemic, instability due to remote work, instability due to the impact of a downturn, and much more in today's episode.