weWFM Show

Welcome back to the weWFM Show!

After an incredible first season with 40 episodes filled with inspiring guests and insightful conversations, we are thrilled to announce the beginning of Season 2. Get ready for even more captivating stories, new perspectives, and groundbreaking conversations from our future guests. Join us as we continue to go deeper into the world of workforce management, uncovering the magic sauce that shapes the industry.

Stay tuned for exciting interviews and the launch of our "Project Research." A project that will help set the benchmark for what WFM is today.

We can't wait to share this enlightening journey with you!

The research will be announced in a few days, so make the date 14th August 2023.

In this episode, we go back in time as we review great insightful messages left by our previous guest. It was hard to select the final list, but here you have our 10 unforgettable moments, from much more to pick from. Enjoy these small nuggets, more to be found in the previous episodes.

In the order of the Podcast:

In our next episode, we welcome back to the weWFM Show Tesfahun Tegene Boshe, Data Scientist and Workforce Management Analyst at TaskRabbit. 

Together we will address the following questions:

How well do you understand the details of a good Forecast?
Have you ever gotten stuck in pursuing perfection in your WFM processes?
How much can this pursuit hurt your Mental Health?
Join us for another great conversation as we explore the other side of the obsession with WFM Forecast and Planning.

In this episode, Dan Smitley joins us to explore the dynamic shifts, emerging trends, and transformative innovations that shape various sectors that touch Workforce Management. 
Join us in this engaging discussion with Dan, an expert and thought leader who provides a fresh perspective and an overview of the challenges and opportunities ahead.

an experienced public speaker and thought leader, I am passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed. I have a proven ability to ask the right questions and ensure continual innovation and intentional decision-making.

If you missed the previous episode, please give it a go before you join this for part 2.

Join us for a special episode of our show as we dive into the topic of Workforce Management 2.0: Why Embracing Flexibility is the Key.

Our two expert guests, Vosy Gordon, and Alec Bowman_Clarke, bring years of experience and captivating stories to the conversation.

Don't miss out on this insightful discussion as we explore the future of workforce management.

Join us for a special episode of our show as we dive into the topic of Workforce Management 2.0: Why Embracing Flexibility is the Key.

Our two expert guests, Vosy Gordon and Alec Bowman_Clarke, bring years of experience and captivating stories to the conversation.

Don't miss out on this insightful discussion as we explore the future of workforce management.

In this episode, Emily Gray, Chief Customer Officer at Playvox, joins us to speak about the future of work in a Digital Era.

Emily's unique background of being customer-centric provides the perfect perspective of what we can expect in the future.

How is AI going to impact how we work, and how do companies should prepare and set up to succeed, what strategies do you and your company have in place to embrace change in this new digital world? All of this and much more in today’s episode.

Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this episode, Chrissy Calabrese, Vice President of Product Marketing at Playvox, joins us to discuss tips and tricks to master the work in a digital Era.

How to leverage automation, AI, and the role that WFM has to play in the future.

Chrissy is a Technology leader with 20+ years in WFO, skilled in product marketing and management, and an expert in customer experience and contact center operations.

A recognized industry thought leader, get to know from Chrissy's unique perspective the role of AI in the New Digital Era.

Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this episode, Michelle Randall, Chief Marketing Officer at Playvox, joins us to speak about working in a digital Era.

Michelle helps us set the stage to become prepared to embrace this digital working environment while defining the role of technology in the current landscape.

A recognized industry speaker and thought leader, get to know from Michelle's unique perspective how to be prepared for the New Digital Era.

Discover more about Playvox at https://www.wewfm.com/our-sponsors