What’ the “simple, hardest thing you’ve ever done?”
I contend is asking questions that start with What or How, contain I, and focuses on action.
The troubles cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ!, author and consultant John G. Miller explains how negative, inappropriate questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions — QBQs — such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.
QBQ! provides a practical method for putting personal accountability into daily action with astonishing results: problems are solved, internal barriers come down, service improves, teamwork thrives and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow and change.
Danny mentions an employee he had that left an $80,000 year job simply because he wanted to blame people, felt people needed to be “held” accountable through those why and who questions. QBQ stops the blame emotions and gets-things-done!
Would you rather get buy-in to get things done, or would you rather mandate it? If you answered "buy-in," you'll love QBQ.