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What can be done to improve shortfalls with the CRA's call centres?
A scathing new report from Auditor General, Karen Hogan finds CRA contact centres are failing to answer calls on time, and when they do, nearly half the time the information given is wrong. Geneviève Mottard, President and CEO of CPA Québec, spoke to Andrew Carter.
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By CJAD 800A scathing new report from Auditor General, Karen Hogan finds CRA contact centres are failing to answer calls on time, and when they do, nearly half the time the information given is wrong. Geneviève Mottard, President and CEO of CPA Québec, spoke to Andrew Carter.
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