There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier.

Episode 379:

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.

https://youtu.be/CSqlVi6Ju6I

https://youtu.be/HrXQE7EWBC4

https://youtu.be/-rfgevs7CRc

Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Cumming, Georgia, United States

Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting.

Specialized Virtual support for your law firm

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Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion.

His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents.

Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear.

Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled.

https://youtu.be/dGgbmWYXEDk

https://youtube.com/shorts/BXniUNkkN-I

https://youtube.com/shorts/K1E8QnY-zR8

Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States

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Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success.

In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions.

From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center.

Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom.

Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today.

https://youtu.be/WJaZQeHtsIU

Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Woodbridge, Virginia, United States 

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We all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators.

Nickel City Learning Solutions

Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business.

We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment.

https://youtu.be/P2VO8lyeQmM

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Communication Techniques: Balancing Conversations in Call Centers

These are things you need to do every 30 seconds for checkpoints. I believe in preventative measures instead of cures. So instead of a 10 minute conversation, Andrew, it's 20, 30 second conversations that you need to land. You need to get the checkpoint, the underwater thumbs up scuba diving because people rush their calls. You do agree with positive or negative reactions, reinforcements, Gotta take a breath, see what's going on in this boxing round. What are they doing? How are they reacting to you? Are you lowering temperatures and getting closer? And so these things are very important in these soft skills. So you're asking me to tie this thing in a bow and make it cookie cutter for everybody. You gotta be kidding me. These calls zig and zag. And so if you try to read your script, if you try to interject at the wrong time, cross-talking, interruptions, nice, and a bad call and you wonder why. And so there's certain timing, it's a two for a one, you take back and go in, you repeat and chisel, and you tell Billy with the coffee bread yelling at you to keep making phone calls your supervisor to calm down. because I'm looking to be engaged right now. I'm looking to be in the moment so I can capture that one or two things on that call that will completely diffuse the situation.

The Power of Personal Connection in Communication

They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn profile or website. They were not prepared to talk with you. And so, as I say, make these calls and emails and voicemails custom made. And if you do, at least you're gonna capture their attention so they'll listen to it. How about this? Richard, why are we leaving voicemails? That's a good point, Andrew. Tell you what, how many texts do you get a day? A thousand? How many emails do you get a day? 500? How many voicemails you get a day? five yeah so i'm gonna leave you a great voicemail tell you how great judy is so maybe you'll call me back and um all i know is this when i do call your company back and judy does pick up the phone she'll say richard i've been here for 10 years the only person who's ever complimenting you on the phone to andrew i'm gonna put you right through oh thank you It works, it won't compromise your ethics and it's gonna make somebody's day. So separate yourself from other people, pay that compliment, pay it forward. 

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Hire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams.

Hire Lead & Chill is all about Hiring Leadership & Culture!  Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! 

Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips!

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008.

https://youtu.be/Jo_QcNreecM

Building Connections Through Pinball

You are really putting in that foundation. For me, it's pinball machines. I'll do pizza and stuff, but I always felt like playing my original pinball machines was my bonding. But to each its own, you need to find a way to put business aside and show your human side to somebody where you can laugh and cry together. And if you can do that, Then by natural selection, Sean, you'll find the perfect people that will be with you for decades. 

Richard Blank's Intentional Move to Costa Rica

Where did this come from where all of a sudden, hey, let's go to Costa Rica. Is this something that transpired and it was intentional? A lot of times things aren't intentional, but you seem to be a pretty intentional type of guy. It was built on momentum. So many checkpoints prior to that huge life decision. If we may scroll way back to the late 70s and early 80s, there was Little Richard. And I really enjoyed Spanish on vacations. I would come back with some additional vocabulary and I was getting such reinforcement from the Latino community because it just wasn't a parlor trick or something cute for my parents to say, you know, Richard's in passing. It was something I wanted to dedicate my life to.

The Irreplaceable Human Element in the Age of Technology

If you lost a family member or something happens, you're not going to trust a computer hug. It won't work. And so I know that my industry might be boutique. but it will never go away. And as much as the computers will be taking over more things, there will always be that human element that we all want. And so am I concerned? I know the reality of it. And if this is maybe the back nine in the golden years of the call center industry, then at least I was part of it and I enjoyed this and I respect the art of speech. And maybe I'll just die a classic romantic and just go down with, That ship, it's okay. 

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation.

If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire.

In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions.

Key Topics:

Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles

This episode is for you if:

You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting

https://youtu.be/FmCtgwLdCjs

https://youtu.be/c8MkkL_q0JM

Hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ

Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations

committed to achieving transformative growth.

About the Episode 237:

In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment.

Takeaways:

-Being growth ready means being fully prepared.

-Fear can be a motivator if managed correctly.

-Self-respect is crucial for personal growth.

-Opportunities often come disguised as challenges.

-Building a business requires patience and perseverance.

-Passion fuels success in business endeavors.

-Mentorship plays a vital role in personal development.

-Maintaining composure during chaos is essential.

-Self-awareness helps in making informed decisions.

-Fulfillment comes from pursuing what you love.

An Unconventional Path to Success

But this was a gift. It was a long shot that hit. I didn't go to business school. I was a Spanish major at Arizona. But I tell you what, instead of making 100% Richard, I want 1% off of 100 people. And I know I could have done that. I know I can train them like Dick did and be the best swim coach ever alongside you, my brother. And it's the kind of thing where when you meet great men and women, the number one thing you see about them is that they're grounded.

The Joy of Pinball and Nostalgia

I completely relate myself to Tom Hanks in the movie Big. I'm a 17-year-old and a 52-year-old. I grew up in the 70s and 80s, and Ricky Schroeder had a show called Silver Spoons that had one of the coolest arcades, and I was so envious to a Generation X or owning a video game, a machine, or even a pinball machine. It was just so out of reach. So what happens? Recess is the best class in school. You know that. That's where you make your friends and let all steam. And so here I had the space. Fortunately, I had the discretionary income. I had a buddy with a truck and strong arm and back. And I would go on the Craigslist and the Mercado Libres and Don Jose four hours away is selling four of his machines because his arcade is out of business. And I'd go there with the cash. Grab them and come back like a champion. And so it's a wonderful game room. I have the largest collection of pinball machines and retro arcade machines here at the call center in Central America. 

https://youtu.be/hlHDq2IASMY

GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans.

In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.

Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast.

About Growing Up with Dr. Sarah

Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together

https://youtu.be/dy90V6UhwTE

Building Rapport to Reduce Anxiety

And so do you understand that if you can flip that and jump that cloud and just put your chest out or be the full card in the turret deck, Then you can do this industry, or you can confront a teacher, a principal, other coworkers, because you're just doing it in the nicest introduction way for anchoring. And then if you do happen from Judy or Angela, for an example, to transfer me to Dr. Sarah, prior to introducing myself, you go, Dr. Sarah, I just want to know how great Angela is. You don't even know who I am yet. I know you did that. See how you do it. And you know what I love about that, too, is you're building rapport and you're really reducing also that stereotype threat, whether it's a threat of them going, this is a call I don't want, hang up, or even the person on the other end. Just by building rapport and, like you said, anchoring that first 30 seconds of the conversation, it really is going to bring that anxiety down about how someone is about to perceive this conversation. 

Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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Damian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket.

Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security.

There are simple and easy steps to business success. Damian Andrews shares the key principles that long term successful business use to achieve ongoing profit security.

Location: Melbourne, Australia

Wednesday May 31, 2023

Richard Blank - CEO Costa Rica’s Call Centre

https://youtu.be/nYS1nbv7aFM

https://youtu.be/gshrP2PyzB0

Persistence and Perception

But from that component, you mentioned before about walking across the dance floor. Right. Getting up there and you've listened to a number of my podcasts. So apologies if you're getting the same story that you've heard before. But for the audience, the new audiences that haven't heard it, others have. But I had a friend in the army. I wasn't really a friend, but it was someone I was in the army with. He was a good looking guy, but he was a bit dumb. um in my opinion and but he was always dating these amazing women they were beautiful they were doctors and lawyers and and just really genuinely good people that would help out and we're looking myself and my friends are going how you know you're not that bright and you know yeah you're good looking but we were always thinking you know he must be well hung or something like that was you know i was 19 years you know those are the thoughts that go in your head And one day I asked him, and I said, Shane, and I did say this. I said, Shane, you're not that bright. How is it that you're dating all these amazing women? And he turned into this wise old soul, put his arm around my shoulder, and he said, Damien, what you don't see is I ask a lot. Most of them say no. You just see the ones that say yes

The Vintage Limo Experience

you were mentioning the limo not the kind of limo that your audience is thinking it's a restored 1984 300d lang that's why i want to be in it it's like awesome yeah put in a put in a bar I painted it black. I got the white walls and I found old school, like, hubcaps on it. It's cool. It's real cool. My influence from that was Remington Steel. 

The Power of Listening and Open-Mindedness

But listen, the king that never listens to anybody, they don't last long. Some kings listen to some people. Maybe they forget gas for their car. Still doesn't work. Listen to everybody. Yeah. And then through deductive reasoning or whatever it is, choose the best because the people that work with me have given me some of the greatest ideas that, as you say, we might oversee because of distractions or just routine or in our offices all day, we don't hear the chatter. And so keep that open mind, put your ego aside and mind you that there are people there that are looking for your best interest. It just doesn't always have to be financial or something where it's office politics.

Growing Revenue and Profit, Damian Andrews, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet.

The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives.

We will share big ideas about business and life in general.What big thoughts are you thinking today?

https://youtu.be/MSdL9gCx7Qk

https://youtu.be/kEb34JeS1Co

https://youtu.be/j3TyG7q0DgU

The Power of Delegation and Growth

Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show.

Introduction to Global Wellness HQ and Richard Blank

Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today. 

The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

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