The first snowstorm of the season didn’t just test trucks—it tested systems. We sat down with Justin Thomas, operations manager at Lazer Tow in Kansas City and part of the Cardinal Legacy Towing Group, to unpack how teams managed ETAs when hills iced over, why side streets often beat clogged interstates, and what happens when real-world experience meets structured training. From the cab to the classroom, Justin brings a rare mix of heavy haul, RGN, and rail-sector instruction to show how safer methods and sharper decisions keep people and revenue protected.

We dig into the October training series that combined EV and alternative-fuel response, a one-day light-duty course, and a two-day heavy recovery program—scheduled to respect operators’ weekends and, yes, a Chiefs game. The surprise highlight: competitors sharing a room, swapping numbers, and leaving with common safety standards. With strong hosting by Lazer and local sponsor support, the classes turned into a blueprint for market-wide collaboration. Justin explains what stuck, from practical rigging choices to better traffic control, and how those changes speed up scenes without cutting corners.

Looking ahead, we spotlight a new three-hour leadership class aimed at frontline leads and managers who set culture on the lot and on the white line. Pairing leadership skills with updated EV protocols and field-proven heavy recovery techniques creates a balanced playbook: communicate clearly, plan smart, execute safely. We also talk instructor bench strength—why having trainers who still work real jobs keeps lessons current and honest. If you care about reducing risk, improving retention, and getting home safe, this conversation gives you next steps you can put to work tomorrow.

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