Tow Professional Podcast

Imagine a world where processing fees for credit card transactions are a thing of the past for towing companies. Join us as Ron Matthews, a revered name in the auto recycling industry, unpacks the revolutionary approach spearheaded by Axe Payments. Co-hosts DJ Harrington and Darren Weaver, alongside Ron, explore how this innovative financial solution is turning traditional fee structures on their head. By transferring processing fees to customers, towing businesses are not just saving money but redirecting it into enhancing their operations—from upgrading equipment to investing in staff training and development.

Ron Matthews, with over 40 years of industry expertise, shares his remarkable journey from the automotive sector to becoming a linchpin for businesses aiming to reclaim money lost to unnecessary fees, particularly in the challenging post-COVID economy. With Axe Payments' groundbreaking strategy of passing fees onto customers, over 20,000 businesses nationwide are witnessing a transformation in their financial landscape. Discover how this episode offers a roadmap to significant savings and sustainability, making it a must-listen for anyone looking to boost their bottom line in the towing industry or beyond.

How did a devastating fire at Cherokee Furniture ignite the creation of a leading wheel company? Join us as we uncover the inspiring journey of Phoenix USA with Jeremy Smith, who shares Virginia Rucker's transformative story from furniture to the wheel industry. Witness how her drive to keep delivery trucks looking impeccable laid the groundwork for Phoenix USA's innovation in vehicle aesthetics, redefining standards for the towing industry. 

Experience the powerful camaraderie of the towing community through Jeremy's vivid storytelling. Imagine the chaos when a trailer overturns on I-75, only for the industry’s resilience to shine through, ensuring all display materials reach their destination safely. This episode is a tribute to the remarkable dedication and professionalism that define the people within this tight-knit network. 

Stay ahead of the curve with insights into the latest trends and innovations in towing products. From humorous tales at the Ohio Tow Show to the latest in blacked-out simulators and utility toolboxes, Jeremy provides a lively discussion that both entertains and informs. As we wrap up, we extend our heartfelt gratitude to the industry’s vendors and first responders, wishing them continued safety and prosperity. Tune in for a rich tapestry of stories filled with innovation, resilience, and community spirit.

Ryan and Tabitha Capps from Capps Auto Towing open their hearts to share the extraordinary journey of community resilience and support in Hendersonville, North Carolina. Join us as Tabitha offers a raw, behind-the-scenes glimpse into the tireless volunteer efforts dedicated to aiding disaster-struck families. From providing warm clothing and blankets for overlooked children to ensuring livestock like horses receive essential hay, this episode sheds light on the urgent needs and the spirit of giving that defines their mission. You'll hear about the critical challenges faced by the community, including the pressing need for electricity restoration, and the heartfelt endeavors to bring much needed supplies to displaced families.

Community heroes  step up in times of crisis, illustrating the power of collective action and compassion. Our discussion highlights the importance of trusted locals in delivering aid to otherwise inaccessible areas, and the crucial role of donations reaching those most in need. As we navigate the challenges of natural disasters, the episode underscores the unwavering support and prayers necessary for healing and rebuilding. We express immense gratitude to Capps Auto Towing for their pivotal role in these relief efforts and invite you, our listeners, to join in spreading hope and making a tangible difference in the lives of those affected.

Discover the transformative power of industry events as we share our experiences from pivotal towing expos. Ever wondered how educational opportunities at events like the Mid-Atlantic Tow Expo can enhance the skills of towing professionals and drive legislative progress? Join us as we celebrate the remarkable growth orchestrated by Carrie Fog and her team, with the number of vendors jumping from 10 to an impressive 68. From classes on electric vehicle transport to joy-inducing sessions, these gatherings not only foster community but also equip industry members with the tools they need to excel.

As we shift gears to the Midwest Regional Tow Show, we reflect on profound moments of remembrance and camaraderie. Feel the unity and support that define our industry as we pay tribute to Bobby Unruh, whose legacy inspired "Bobby's Law" in New Mexico. Experience the warmth of a community coming together, from the candlelight vigil to the moving parade, and enjoy the vibrant performance by Chuck Camp's and Three Chord Chaos. These stories underscore a shared commitment to safety and the deep bonds that tie us all together.

Finally, join us as we recount the spirited environment of a recent towing auction event. Picture the excitement of a golf cart giveaway and the practical impact of hazmat training led by experts like Perry Beatty. With the warmth of camping, live demos, and music, these gatherings are a testament to the generosity and resilience of our community. We express gratitude to the individuals who make these events possible and look forward to future discussions on industry challenges, such as the impacts of Hurricane Helene. Together, we celebrate the unwavering dedication of towing professionals and the emotional connections that enrich our field.

Ever wondered how advanced technology can turn underused parking lots into revenue-generating assets? Join us for a fascinating discussion with Jim Shellhaas from Ranger SST, where we uncover the secrets behind their revolutionary Patrol Works with LPR program. Learn how this cutting-edge system utilizes license plate recognition to streamline private property parking management, enhancing efficiency for towers and substantially boosting revenues for property managers. Hear the compelling success story of a pay-to-park lot in Kansas City that increased its monthly revenue from $7,000 to a staggering $19,000.

But that's not all. Discover how to generate additional income from underutilized spaces like church parking lots, transforming them into profitable pay-to-park areas. Jim shares insights on the benefits, including enhanced security and liability protection, making it a win-win for both property managers and churches. Explore the fully integrated management solutions that offer transparency through web apps and portals, and gain invaluable tips on using technology to handle vehicle impounds and manage complaints effectively. Plus, don’t miss out on Jim’s special offer on camera systems designed to elevate your parking management game.

Want to uncover the hidden costs of starting a towing business and avoid common pitfalls? Tune into our latest episode of The Tow Professional Podcast, where industry leaders DJ Harrington and Darian Weaver, along with expert Brian Riker, share invaluable insights. We kick things off with a look ahead at upcoming towing shows in North Carolina, Ohio, and Chattanooga, emphasizing their growth and importance. Brian Riker gives us a sneak peek into his presentations at the Midwest Regional Tow Show, focusing on the nuances of starting a towing business, and participating in the memorial parade. You won't want to miss this wealth of knowledge from a seasoned industry expert.

Our discussion shifts gears as we dive into advocacy within the towing industry. Highlighting key events and speakers at an upcoming industry conference, we cover sessions from Don Schneider of the ESA and DJ Harrington's "Check Up from the Neck Up." Brian Riker, a legislative advocate, sheds light on the critical issue of defending the towing industry against unfair scrutiny and regulation from larger associations. This segment promises to be a powerful forum for strategizing and sharing ideas to protect and benefit the entire industry. 

The episode wraps up with a heartfelt tribute to the unsung heroes of the towing world—the dedicated professionals who ensure our roads are safe. We shared our appreciation for their tireless efforts and the contributions of vendors whose technology enhances safety and efficiency. Join us as we chat with Producer Chuck from Three Chord Chaos about their upcoming performance, and Brian Riker discusses the significance of ongoing education and community involvement. Don't forget to mark your calendars for the Midwest Regional Tow Show and the Mid-Atlantic Expo. Let's continue to foster a thriving community built on shared knowledge and collaboration.

Discover the remarkable journey of Warrior Winch with Jeff Bimson, the company's president, as he takes us through their 20-year evolution from humble beginnings in the UK to conquering the North American market. Jeff shares captivating insights into their product range, including winches for industrial use, ATVs, rock crawlers, and off-road vehicles. You'll hear firsthand accounts from satisfied users who vouch for the reliability and effectiveness of Warrior Winch products.

We shine a spotlight on the innovative Gladiator winch and its versatile applications. Jeff reveals exciting plans for upcoming events like the Mid-Atlantic Tow Expo and the Ohio show, where you can witness these winches in action. Learn about Warrior Winch's dedication to the towing community through their involvement with the International Towing Hall of Fame Museum and the Survivor Fund. Jeff also breaks down their pricing strategy, emphasizing the balance of top-tier quality and competitive rates.

Finally, get an inside look at the rigorous testing and high standards behind Warrior Winch products, ensuring they meet the demands of any application, even military use. Jeff discusses the company's ethos of family values and strong customer relationships, focusing on quick problem resolution and a generous warranty. We express heartfelt gratitude to first responders and industry professionals, acknowledging their hard work and dedication. Tune in to this episode to understand Warrior Winch's unwavering commitment to quality, reliability, and customer satisfaction.

Curious about the impact of trade shows on the towing and recovery industry? Join DJ Harrington, the Tow Doctor, and Darren Weaver, president and publisher of Tow Professional Magazine, as they uncover the significance of the Midwest Regional Tow Show. Discover why this family-friendly and affordable event is a cornerstone for industry professionals, generating essential revenue for associations that bolster training and legislative initiatives. With the show set for September 12th to 15th at a new location, this episode is a call to action for vendors and attendees to support and elevate the industry.

In a heartfelt segment, we explore the celebration of life event sponsored by INA Towing, honoring the memory of poets and tow professionals with a parade, hog roast, and games like cornhole. From the camaraderie fostered at the candlelight vigil to the excitement of the TRAO Injured Drivers Fund auction, this episode paints a vivid picture of the community spirit at the Midwest Regional Tow Show. Expect highlights of key attractions, including Ralph's Grill, the Saturday night Chaos Party, and the spectacular "Light It Up" light show, affirming the show's commitment to a memorable and enjoyable experience for all.

Ever wondered how technology could revolutionize your towing business and boost your bottom line? Join us in an extraordinary episode of the Tow Professional On the Go Podcast as we sit down with Tim Smith and highlight the inspiring journey of Jessica and Ryan Ward. With insights on leveraging Azuga and TowBook, you'll learn how these tools can transform driver behavior and elevate customer service to new heights. Hear firsthand how the Wards have turned their towing operations into a success story through innovative technology and positive reinforcement.

We don’t stop there—this episode also tackles the pressing issue of distracted driving. Discover groundbreaking technological solutions designed to enhance safety, including controlling driver phone usage and integrating essential apps like HaasAlert. Listen to an eye-opening anecdote about a company that took drastic measures to combat distracted driving, and get a sneak peek into our new ELD product for superior fleet management. Plus, stay tuned for exciting upgrades to our camera systems that promise to keep the industry moving forward.

Looking ahead, we delve into the future of towing operations and the role of telematics in improving driver safety and reducing costs. Tim Smith shares a compelling case study from Philadelphia Insurance, revealing how telematics and cameras can dramatically reduce risky driving behaviors and insurance claims. Learn about the impact of driver rewards programs and how they can lead to significant improvements in your fleet’s performance. This episode is packed with valuable lessons and cutting-edge advancements guaranteed to revolutionize your towing business. Don't miss out!

Curious about the latest innovations in the towing and recovery industry? We've got you covered! Join co-hosts DJ Harrington and Darian Weaver alongside our special guest Carrie Fogg, VP of Operations at Fred's Towing and president of the Towing Recovery Professionals of North Carolina, as we discuss the newly renamed Mid-Atlantic Tow Expo. Happening from September 5th through the 7th, the event expands its reach to include towers and vendors from neighboring states like South Carolina, Virginia, and Georgia. Tune in for exclusive details about the new indoor venue at the Jim Graham building and the host hotel, Hyatt Place in Raleigh, where exciting meet-and-greet events await!

Get ready for some groundbreaking changes at the Mid-Atlantic Tow Show! Carrie shares insights into the revamped raffle process designed to maximize exhibitors' FaceTime with attendees. Learn about the expanded training classes offering crucial knowledge on TEMS training, EV seminars, and level one inspection awareness. Plus, hear the thrilling announcement that PWOF's raffle truck will make its North Carolina debut, giving local towers an exciting chance to win big. Don’t miss out on the details about the highly anticipated Drive Shack event and how you can register for it and other activities through the Tow and Recovery Professionals of North Carolina's Facebook page.

We also delve into the myriad opportunities available within the towing and recovery industry. From selling vehicles through Copart and utilizing Towbook for efficient vehicle management to the short and long-term solutions offered by Wrecker Rentals, we cover essential resources to keep your business running smoothly. Additionally, don’t miss the upcoming reverse raffle with major prizes and the annual beauty contest for trucks—early registration is key! Finally, we wrap up with a heartfelt prayer, expressing gratitude for the dedication and safety of first responders in the industry, and look forward with excitement to the Mid-Atlantic Tow Expo.