How van Service Designers benefit from AI and Machine Learning? Which parts of the design process can be outsourced to computers? Do we still need to design services or should we take an even more holistic perspective and design for outcomes? Service Design pioneer Peter Fossick dig into these questions!

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EPISODE GUIDE

02:10 - First encounter with Service Design

03:40 - How do we design services and add value in the outcome economy?

11:41 - Why is Service Design being used in venture as a service?

19:48 - How might we deliver service design at speed in the era of cognitive computing?

29:54 - Big question: How do you work at speed and scale?

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LINKS FROM THE EPISODE

IXSD Academy ➜ https://go.servicedesignshow.com/y3kba

Peter on LinkedIn ➜ https://go.servicedesignshow.com/q-8ni

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THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

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