Sign up to save your podcasts
Or
Share What It Means
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
What It Means
By ForresterBusiness
What It Means episodes
- Courage Required: The CIO’s Role In Building An Adaptive EnterpriseThe benefits of becoming a more adaptive enterprise are many — but so are the roadblocks. In this episode of What It Means, VP and Research Director Pascal Matzke outlines the work CIOs must do to foster a truly adaptive enterprise.29 min
- The Radical Remaking Of Financial Services In Asia PacificFinancial services in Asia Pacific are in the middle of a radical departure from the past. Senior Analyst Zhi-Ying Barry joins to explain how the convergence of disparate forces are challenging the very nature of a financial services firm.23 min
- The Future Of CX: Real Time, Ethics, And AICustomer experience (CX) organizations will revamp their skills and strategies in response to new business dynamics and transformative technologies. Dive in to the future of CX on this week’s What It Means with VPs and Principal Analysts Rick Parrish and Joana van den Brink-Quintanilha.37 min
- To Transform Your Business, Start With The Employee ExperienceConfident, well-prepared employees fuel business transformations. Overwhelmed employees who fear the future can’t. Learn how to build an empowering employee experience on this week’s What It Means.13 min
- Let’s Reverse Cybersecurity’s Self-Inflicted Staffing ShortageOn this episode of What It Means, VP and Group Director Stephanie Balaouras and VP and Principal Analyst Jeff Pollard dissect the myths, misconceptions, and half-truths within the current cybersecurity staffing shortage — and discuss a more effective way for security and risk leaders to build a complete, qualified team.38 min
- Without Employee Activation, Business Strategies Are Just Hot AirStrategies don’t yield business results. The execution of a winning strategy does. On this episode of What It Means, Principal Analyst Sam Stern and VP, Training & Certification Erin Streeter discuss how learning empowers employees to activate business transformations.23 min
- The Organizational Architecture Of InnovationTeam structure sets the foundation for innovation. On this episode of What It Means, we’re joined by CEO Dennis Barnes to learn how RGAX organizes itself for transformative innovation.28 min
- The Future Of WorkAutomation possesses transformational power, and yet, just as with all emerging technologies, implementation is everything. This week, we’re joined by VPs and Principal Analysts J. P. Gownder and James McQuivey to explore how automation will shape the future of work.37 min
- US CX Index 2019: Where Brands Are And How They’ll ExcelForrester’s US CX Index™ 2019 revealed a modest increase in overall quality, with no brands achieving an “Excellent” score. VP, Research Director Harley Manning and Director, CX Analytics Michelle Yaiser delve into what’s behind the slow pace and how brands can accelerate.35 min
- Entering Dullsville. Population: Too Many BrandsBrands have driven themselves straight into Dullsville. For years, they’ve slashed creative to the quick and overinvested in tech. Principal Analyst Jay Pattisall explains why you need both to succeed, and how creative can augment your tech investments29 min
About What It Means
From the publisher's feed
The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.
©2017, Forrester Research, Inc. and/or its subsidiaries. All rights reserved.