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What It Means
By ForresterBusiness
What It Means episodes
- RPA: A building block of transformative automationForrester Vice President and Principal Analyst Craig Le Clair discusses robotic process automation (RPA) and how the technology can help companies along the path to enterprisewide digital transformation.33 min
- The zen of Zero TrustForrester Principal Analyst Chase Cunningham explains Zero Trust: the concept behind the framework and how companies should implement it to protect their business.27 min
- The dark side of data commercializationForrester Principal Analyst Jeff Pollard discusses the surveillance economy: the way that companies use personal data to influence and manipulate consumers’ attitudes, behaviors, and decisions.30 min
- Looking back to look ahead: The best of What It MeansWhat It Means cohosts Victor Milligan and Jennifer Isabella take a look back at the best and most impactful moments over the past year.1 hr 3 min
- Nespresso’s digital transformation: from vision to operational reality (live)Global Head of eCommerce Cyril Lamblard discusses Nespresso’s digital transformation from a centrally managed eCommerce team of seven people to a matrixed organization with more than 500 digital experts across more than 40 countries.24 min
- Russia’s latest cyberattack sheds light on infrastructure vulnerabilitiesForrester Principal Analyst Chase Cunningham describes how Russia’s cyberattack on US infrastructure sends a critical message to firms: Prioritize security or expect risk around business continuity, brand trust, and more.25 min
- How financial services firms are reinventing themselvesVincent Bastid, CEO of the European Financial Management Association (Efma), discusses the necessary reinvention of financial services — and how firms must work together to accelerate transformation and innovation.27 min
- Reimagining the customer experience in utilitiesJohn Lincoln, customer experience leader at Duke Energy, and David Schoenberg, director of customer experience at PG&E, discuss how utilities are reimagining CX.34 min
- Bonus: Why The Home Depot wins at mobile webForrester Vice President and Principal Analyst James McQuivey interviews Prat Vemana, vice president online at The Home Depot, to understand how the company has systematically approached its mobile web strategy and experience.33 min
- The changing nature of agenciesForrester Principal Analyst Jay Pattisall discusses the threats and changes that agencies are facing and what they need to do now to survive an uncertain future.25 min
About What It Means
From the publisher's feed
The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.
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