In this episode of AML Conversations, Ferko Spits sits down with Dheeraj Maken, Practice Director at Everest Group, and Brad Breslin, Chief Delivery Officer at AML RightSource, to discuss the findings from Everest Group's 2025 Financial Crime Compliance Operating Services research. Dheeraj explains how the assessment criteria have evolved from emphasizing scale and cost arbitrage to focusing on operational ownership, and now in 2025, prioritizing regulatory agility and agentic AI capabilities that blend technology with human expertise.

Looking ahead, the conversation explores emerging trends including fraud and AML integration, the migration of transaction monitoring to first line operations, expanding opportunities in crypto compliance and payments, and the anticipated shift toward 50-50 splits between human resources and automation. The group emphasizes the critical importance of maintaining domain expertise and judgment capabilities even as automation increases, particularly for complex decision-making in higher-level compliance functions.