As leaders we can face a lot of responsibilities as stress in our lives. Taking time off is an important part of a healthy relationship with our business but do we trust our practice to actually disconnect? Max Kerr and Cary Smith discuss the dynamics of taking time off and ways you can set yourself up for the important activity of taking time off from work. 

A client called in with an employee who was cheating on her time card and breaching trust. In this podcast Cary Smith discusses your mindset going into the conversation and the process to terminate an employee who violates trust in your practice. 

A hygienist called and asked about her obligations when leaving her current employer. She didn't want to get into legal trouble when her former patients started calling her new office to schedule hygiene. This podcast focuses on the relationship with your employee, your handbook, contracts, and trust. Special guest Kara Kelley!

Do you want to earn more and grow in your career? As business owners, we depend on our employees for everything. You are essential to the success of the practice and we recognize you are valuable. 

Wanting more money and advancement is the output of the value you bring to the practice...so who's responsibility is it to help you get to where you want to go AND how can you help yourself get there? 

Round Table 3 : Talent That Fits

When the lights come on it’s your talent that makes all the difference in the delivery of your expertise. Our round table group of experts discuss the advantages of focusing on talent as your key differentiator and how to start the process of finding talent that fits.

We discuss:

• What is “fit” and why is it important
• The multiple ways a practice can benefit from a focus on talent
• Advice on where to start in changing your talent position

Speaking on this podcast:

Cary Smith, Risk Manager for Medical Entrepreneurs www.dentistsecure.com

Max Kerr, DDS- Successful Practice Owner and Leader of People

Kara Kelley SPHR- HR Hero for Medical Offices- Clinicalhr.com

Jon Fidler- Talent Acquisition Expert- Fidler and Associates

Danielle Adams- Culture Coach and Owner of Enviable Culture

This brand experience is a result of one of the following things- or maybe a combination of several of these. 

1. The right attitude and behaviors within the employee- Amanda is just like this. It’s who she is and what makes her tick.
2. 1. Whether the bank intended to hire her on purpose to capture this behavior is unlikely However her attitude and behaviors are what opened the opportunity to have the job.
3. The right training to show her how she can help- Someone connected the dots and said “if you see this; Then this is what you should do”
4. The right leadership to allow her to make this call. She’s a teller at a bank AND she’s able to make account decisions without someone approving. TRUST
5. The right customer- I have more than one account and I’ve been loyal to the bank, They’ve financed two cars, They’ve given me seed money to start Done Desk, I have money in the bank, I pay my bills. I am the right customer to receive this extra attention.

When Amanda Executed: The Brand Was Elevated

• I’m not just ‘satisfied’, I’m thrilled
• I directly benefitted from her engagement in her job
• I trust her because she cares
• I become more loyal- and make a podcast about the experience.

This is why we created High Trust Practice,

So let’s look at applying this to your practice. Right now. A few questions and a few ideas.

1. Do you have the right people who are interested in supporting your brand?
2. 1. As Max says “do they get it, want it, and can do it’?
3. Have you trained them on what it means to provide quality care, your expectations of them, and connect the dots for them in their work.
4. Are you honing your skills as a leader, setting the right expectations, hiring the right people, and shedding people that don’t fit?
5. Are you hearing your patients, addressing their needs, teaching them about a relationship with you, and do your people put the patient’s first?

Round Table 2 : Whitening Over Perio

In our work as leaders are we focused on treating the disease of our business or are we focused on symptoms? In this podcast we’ve assembled an all star cast of professionals that see this leadership challenge in very different ways.

We discuss:

• Why leaders focus on low level issues and the problems this might cause
• How the practice can succeed or suffer when we don’t address the high level issues
• Sources of issues within the practice that we can address today

Speaking on this podcast:

Cary Smith, Risk Manager for Medical Entrepreneurs www.dentistsecure.com

Max Kerr, DDS- Successful Practice Owner and Leader of People

Kara Kelley SPHR- HR Hero for Medical Offices- Clinicalhr.com

Jon Fidler- Talent Acquisition Expert- Fidler and Associates

Danielle Adams- Culture Coach and Owner of Enviable Culture

A dentist posted a troubling review from a patient on a Facebook group and was worried about how to respond. 

In this episode, Cary Smith CPHRM discusses what entrepreneurs can rely on when public or legal questions about your professional reputation arise. 

We build High Trust Practices through:

• Having the right mindset
• Building the right team
• Delivering the right products
• And attracting the right customers

Are values a part of your relationship with your business?

Do values drive your interactions with your employees and patients?

As a practice owner, Max Kerr DDS discusses his thoughts on building a values based business and how to gain trust with your team. 

Max discusses the sometimes complex balance of communication within the dentist and dental assistant relationship. He pulls from a recent experience within his practice where an assistant feels that the dentist doesn't trust the team.