Your work as a service designer is not just about successfully finishing a single project. The goal is to contribute to long lasting change and influence the way of thinking within organisations.

Ben Reason makes the argument in this episode that "service design makes things more humane". If this is the case it's far too important to be driven you all the time.

So there is a lot at stake to change organisations through your work. Otherwise an organisation will quickly revert to their old ways of working once you're going.

But as you've probably experienced, creating long lasting change is not an easy task by any means.

On your journey you have to deal with a lot of organisational legacy which is fighting against this new approach called service design.

What this means is that as a modern service designer you need to be playing chess on 3 boards at the same time!

Just focussing on successfully delivering a project isn't enough anymore.

In this episode you're going to learn from Ben Reason what these 3 chess boards of service design are.

--- [ GUIDE ] -—

00:00 Welcome to episode 108

02:35 Who is Ben Reason

02:55 60 second rapid fire

05:15 How do you bring service design into organisations

09:05 Making things more humane

10:30 Tackling scary challenges

11:55 What is keeping us back

14:15 A rollercoaster ride

19:50 The real challenge in service design

22:25 The legacy of design

25:25 When things don't work out

27:55 Know what you're getting into

29:40 You need a mix of 3 things

32:40 Training clients on the job

36:20 Changes in service design

40:20 What if enterprise software was more like service design

41:10 The qualities of service design

42:10 Sustainability and service design

44:40 Get in touch with Ben

45:55 Final thoughts

--- [ LINKS ] ---

* https://www.linkedin.com/in/breasy/

* https://twitter.com/breasy

* https://www.liveworkstudio.com/

* https://www.liveworkstudio.com/articles/designing-in-the-anthropocene/

* Braiding Sweetgrass (book) - https://amzn.to/3jzX1vm

--- [ MORE ] ---

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