Everyone says you need a USP.
But what if that's the wrong place to start?
In this episode of What One Thing, hosts Phil Davenport and Hayley Baxter are joined by sales consultant Alastair Ruston to explore one of the most powerful concepts in sales and marketing:
People don't buy what you do. They buy the result of what you do.
From the famous phrase "People buy holes, not drills" to practical ways of uncovering what really makes your business different, this conversation is packed with ideas every business owner can put into practice.
Whether you're an accountant, IT company, manufacturer or service business, if you've ever struggled to explain why customers should choose you, this episode is for you.
In this episode you'll learn:
✅ Why your USP probably isn't your real differentiator
✅ The simple questions every business owner should ask themselves
✅ Why your staff can help uncover what makes your business special
✅ How your customers already know your biggest selling point
✅ Why people buy emotionally before they justify logically
✅ How AI can help turn customer feedback into compelling marketing
If you've ever found yourself saying "we're different because we offer great service," this episode will completely change how you think about selling your business.
🎙 About What One Thing
Every episode we ask successful business owners one simple question:
"What's the one thing that's helped move your business forward?"
Hosted by:
Hayley Baxter – Corbar Accounting
Phil Davenport – Affirm IT
New episodes every other Wednesday.
Subscribe for bi-weekly conversations that give business owners one practical idea they can implement immediately.
Every episode asks one successful business owner:
What's your one thing?
Connect with us
Hayley Baxter – Corbar Accounting
Phil Davenport – Affirm IT
Connect with Alastair
Alastair Ruston - Blitz Sales Solutions
#Sales #Marketing #BusinessGrowth #SmallBusiness #Entrepreneur #USP #SalesStrategy #BusinessDevelopment #CustomerExperience #BrandStory #BusinessPodcast #WhatOneThing #LeadGeneration #BusinessAdvice #MarketingStrategy