Ah, the good cop / bad cop tactic.  

You know, we’ve seen this used in so many different TV shows and movies  that you would sorta think that everyone would recognize it when it was  being used on them by now. However, that’s where you would be wrong. It  turns out that this tactic is still very popular as one of many  negotiation styles and negotiating techniques and is very effective.  During any negotiation that you are part of, the other side may have  two of their people playing different roles. One seems as though they  are eager to help you while the other is aggressively trying to get the  best deal for them. 

Guess what – the good cop / bad cop tactic is being  used on you.