What really happens behind the scenes in customer support?

In this episode of What the HealthTech, host Sophie Blackett chats with George Musgrave, Support Analyst at Radar Healthcare, to uncover the real impact of support teams in health and social care tech.

George shares his journey through the company, the importance of first-line support, and how collaboration across departments ensures customers receive fast, empathetic, and effective help.

🔍 Topics covered:

• First-line support myths & realities
• Radar Healthcare’s support structure
• Cross-team collaboration (Product, Partnerships, Development)
• Tools, processes & customer feedback

🎧 Listen now and discover how Radar Healthcare puts customers first — every step of the way.

#CustomerSupport #HealthTech #RadarHealthcare #SupportAnalyst #BehindTheScenes #HealthcareInnovation #WhatTheHealthTech #CustomerExperience #TechSupport #SupportTeam

In this inspiring episode of What the HealthTech, host Justine Abson welcomes back Linda Buabeng — registered nurse, healthcare consultant, and co-founder of Beyond Nursing.

Linda shares her journey from clinical nursing to strategic leadership, and how she’s helping nurses unlock their potential through networking groups, masterclasses, and career coaching.

Whether you're a nurse looking to climb the career ladder, pivot into consultancy, or launch a passion project, this episode is packed with insights, success stories, and practical advice.

Topics covered:

• Career transitions for nurses
• Building confidence and leadership skills
• Masterclasses and mentorship
• Collaborating with organisations to support nurses

Connect with Linda on LinkedIn: https://www.linkedin.com/in/linda-buabeng/

💬 Don’t forget to like, comment, and subscribe for more conversations on innovation in health and social care.

#WhatTheHealthTech #HealthcarePodcast #NursingLeadership #HealthcareCareers #BeyondNursing #EmpoweringNurses #HealthTechPodcast #NurseMentorship #NursingMasterclass 

In this special Movember edition of What The HealthTech?, host Jacob Mistry sits down with Craig Rainford and Harry Heyes from Radar Healthcare to have an open and honest conversation about men’s health — from mental wellbeing to fitness, friendships, and forming better habits.

While Movember is best known for moustaches, it’s about far more than facial hair. This episode dives into the real challenges men face when it comes to looking after both body and mind — and how small steps can make a big difference.

💬 In this episode:
• Why talking about men’s health still isn’t easy — and how we can change that
• The link between physical fitness and mental wellbeing
• How motivation fades but habits last a lifetime
• The power of community, connection, and checking in on your mates
• What workplaces can do to support men’s wellbeing
• Simple ways to take the first step towards better health

Men’s health is everyone’s business. Whether it’s getting active, opening up, or booking that long-overdue check-up — this conversation is about breaking the silence, one chat at a time.

👨‍🦰 Learn more and get involved with Movember:
🔗 https://uk.movember.com

📲 Connect with Radar Healthcare:
🔗 Website: https://radarhealthcare.com

🔗 LinkedIn: Radar Healthcare
🔗 X: @RadarHealthcare
🔗 Facebook: Radar Healthcare Software
🔗 Instagram: @RadarHealthcare
🔔 Subscribe: https://bit.ly/4bzPDLP

#RadarHealthcare #WhatTheHealthTech #Movember #MensHealth #MentalHealth #Wellbeing #MenTalk #HealthAndCare #Movember2025 #MensWellbeing #HealthcareCommunity

In this insightful episode of What The HealthTech?, host Jacob Mistry is joined by Mark Harris, IT Manager at Radar Healthcare, to explore one of the most pressing topics in today’s digital world, cyber security.

With October marking Cyber Security Awareness Month, Mark shares why protecting sensitive data is critical for health and social care, the evolving threats facing the sector, and what organisations can do to stay secure while still focusing on delivering safe, effective care.

🔍 In this episode:

• Why cyber security is now a board-level priority in health and care
• The biggest risks and threats organisations are facing today
• How Radar Healthcare approaches data security and compliance
• Practical steps leaders can take to improve their organisation’s cyber resilience
• The role of culture and awareness in reducing cyber risks
• How innovation and security go hand in hand

Cyber-security is about more than just technology, it’s about protecting people, patients, and trust. This conversation will leave you with clear insights on how to build resilience in your organisation.

📲 Connect with Radar Healthcare:
🔗 Website: www.radarhealthcare.com
🔗 LinkedIn: Radar Healthcare
🔗 Instagram: @RadarHealthcare

#CyberSecurity #CyberSecurityAwarenessMonth #WhatTheHealthTech #HealthAndCare #DataProtection #CyberResilience #DigitalHealth #RadarHealthcare

In this episode of What the HealthTech, host Justine Abson is joined by Sophie Randall (Patient Information Forum) and Julie Smith (EIDO Healthcare) to discuss how the PIF TICK is helping healthcare organisations build trust through reliable patient information.

We explore:

• What the PIF TICK is and why it matters
• How EIDO Healthcare integrates it into consent documentation
• Combating misinformation and supporting informed consent
• Making health information inclusive and accessible

🎧 A must-listen for anyone working in patient communication, digital health, or clinical leadership.

🔔 Like, comment, and subscribe for more insights into health and social care innovation.

#PIFTICK #EIDOHealthcare #PatientSafety #HealthInformation #WhatTheHealthTech

In this episode of What the HealthTech, host Justine Abson chats with Antonia Philp, co-founder of Nursem, a skincare brand created to support nurses and healthcare workers. 

We dive into: 

• The personal story behind Nursem 
• How the product was developed with healthcare professionals 
• The Nursem Promise and its impact 
• Growing a purpose-led brand 
• How organisations can get involved   

🔔 Like, comment, and subscribe for more inspiring stories from health and social care.   

#Nursem #HealthcareSupport #NursingCare #WhatTheHealthTech #SkincareForNurses 

In this episode of What the HealthTech, host Justine Abson is joined by Sarah Hanbridge, Chief Clinical Information Officer at Leeds Teaching Hospitals NHS Trust and a pioneer in digital nursing. 

Sarah shares her 20+ year journey in digital health, offering powerful insights on: 

• The evolution of digital nursing 
• Breaking traditional career barriers 
• Supporting the next generation of nurses 
• Leading digital transformation in healthcare 
• Reframing digital as a positive force for patient safety 

If you're passionate about healthcare innovation, leadership, or nursing, this episode is for you. 

🔔 Don’t forget to like, comment, and subscribe for more conversations on the future of health and social care. 

#DigitalNursing #HealthTech #NHS #NursingLeadership #WhatTheHealthTech 

In this episode of What the HealthTech?, host Justine Abson connects with our US colleagues - VP Glenn, Sales Lead Sam, and Marketing Manager Ronnie - to explore the current landscape of health and social care in the States. From provider challenges to the importance of compliance and quality, the team shares their perspectives on how technology is shaping better outcomes for patients and professionals alike.

Inclusive Care: Supporting LGBTQ+ Individuals in Health & Social Care

In this episode, host Rebecca Linley is joined by Alex Matheson, Director of Inclusion at the LGBTQ+ Foundation, to discuss the importance of LGBTQ+ inclusion in health and social care settings.

✅ What you’ll learn:

• The key challenges LGBTQ+ people face in healthcare
• How providers can ensure services are inclusive and affirming
• Real-life strategies for supporting LGBTQ+ patients and professionals
• Policies and training that make a real difference
• Actionable advice for care leaders

This is a must-listen for healthcare professionals, care providers, and leaders who want to improve equity and inclusivity across their organisations.

📍 Find out more about LGBTQ+ Foundation: https://lgbt.foundation
 

#LGBTQ #InclusiveCare #HealthTechPodcast #SocialCare #HealthcareEquity #WhatTheHealthTech #HealthInclusion #CareWork #LGBTQSupport #LGBTQInclusion #PrideMonth

Immersive technology is reshaping healthcare training—but what impact does it really have on learning, engagement, and patient care?

In this episode of What the HealthTech, host Justine Abson is joined by Michael Wyrley-Birch, Chief Strategy Officer at Cassette Group, to discuss how cutting-edge technology is solving some of healthcare’s biggest challenges.

• Why immersive technology is critical for healthcare training
• How it tackles staff shortages, burnout, and financial constraints
• The science behind engagement and learning retention
• How immersive solutions improve accessibility and inclusion
• Where healthcare training technology is headed in the next 5–10 years

If you're looking to improve staff development, training efficiency, and patient care, this episode is packed with insights to help you stay ahead of the curve.

🎧 Listen now!

#ImmersiveLearning #HealthTech #HealthcareTraining #VRinHealthcare #DigitalTransformation