In this episode of In the Know, host Chris Hampshire is joined by Gregg Golson, Vice President and Program Director at J.S. Held University. Gregg has over 25 years of comprehensive experience in claims management and has resolved over 12,500 property claims in his career. In their conversation, Gregg and Chris discuss all that is changing in the world of claims, from technologies and leadership to exciting changes that the future holds.

Key Takeaways

• A little bit about Gregg's career path and what attracted him to claims.
• The challenging aspects of training others on claims.
• Gregg's tips for attracting the next generation of claims adjusters and leaders.
• Primary drivers of change in the claims world, including cost and increased PPE.
• The genesis and impact of J.S. Held's proprietary system claims progress products.
• The applications of drones and other disruptive technologies in claims and project progress monitoring.
• A look at the future of property insurance and flood coverage for coastal areas.
• Gregg's involvement in CPCU designations, including publications, over the years.
• Leadership and networking opportunities that are available through CPCU.
• The value of investing in your people at the employer level through CPCU.
• CPCU designees are always considered role models to others.
• Looking to the five-year future of claims.
• Gregg reflects on what he wishes he would have known when he started his journey.

Keep Getting Better

IN2Risk 2022

Quotes

• "One of the best ways we can attract people to claims is talk about the cool jobs that we have."
• "At CPCU, there are always people working behind the scenes to make you better and set you up for success."
• "Leadership is such a great opportunity to network."
• "CPCU is superior at providing leadership skills and direct technical knowledge."
• "I don't know of anyone who has joined CPCU who hasn't become an influencer at their company."
• Once you become a CPCU, you are looked at as a role model by other people."