What separates brands that fade away from those that command premium prices and loyal customers for decades? In this conversation, global brand strategist Fatima Saliu shares hard-won lessons from repositioning legacy brands at Meta, Coca-Cola, Johnson & Johnson, and Disney—and how those same principles apply whether you're a Fortune 500 company or a bootstrapped startup.
You'll discover why brand awareness and brand equity aren't the same thing, the critical difference between renovation and reinvention, and why expanding too fast might be the worst "good problem" to have. Fatima also shares the remarkable story of how consumer insights transformed KY Jelly from a hidden, embarrassing product into a category that tripled in size within a year—and what that teaches us about creating valuable experiences instead of just solving problems.
Timestamps:
00:00 Introduction and Guest Welcome
00:55 Fatima's Current Work and Insights
02:00 Challenges in Small vs. Large Brands
05:16 Brand Strategy at Meta
10:06 Product Innovation and Consumer Insights
16:58 Reinventing KY Jelly at J&J
25:48 The Importance of Brand and Experience
30:29 The Power of Brand Experience
33:05 User Journey and Holistic Experience
34:56 Challenges with AI and Overexpansion
37:43 Case Studies: Kava and Slutty Vegan
41:11 Investor Expectations and Realistic Goals
44:13 The Role of Marketers as Business Co-Creators
49:38 Rapid Fire Questions and Insights
52:50 Final Thoughts and Farewell
Follow Jim DiPiazza and Fatima Saliu:
Connect with Jim DiPiazza:
LinkedIn: https://www.linkedin.com/in/jimdipiazza/
Website: https://www.jimdipiazza.com/
Connect with Fatima Saliu:
LinkedIn: https://www.linkedin.com/in/fatima-s-aa01113/