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What if you could revolutionize customer communication on a global scale without any intrusive installations? Join us as we sit down with the visionary co-founder and COO of Klearcom, who brings 35 years of telephony and telecom expertise to the table. Mark unveils the secrets behind Klearcom's innovative approach to enhancing customer experience for multinational companies. From validating interactions at a local level to ensuring seamless global communications, Mark and his team are rewriting the rules of customer service. Discover how their non-intrusive solutions are transforming the telecom landscape while emphasizing the critical role of flawless communication in today's fast-paced business world.

In the latter part of our conversation, we gaze into the future, exploring how emerging technologies like conversational AI and machine learning are reshaping customer experiences. With the traditional methods being replaced by advanced AI solutions, the potential for revolutionizing contact centers is immense. Mark shares insights on the practical applications of AI, such as predicting and preventing customer issues and tailoring solutions for diverse industries. As AI environments, NLPs, and LLMs continue to advance, we envision a future where AI facilitates dynamic, natural dialogues with customers, ensuring that businesses worldwide can operate more efficiently and interact with their clients more effectively.

An Acxiom podcast where we discuss marketing made better, bringing you real...

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Unlock the secrets to mastering technology expense management with insights from Chris of Tangoe, a veteran with 25 years in the field. Ever wondered how to control the escalating costs of IT and telecom in an age dominated by cloud and AI? We promise you'll gain practical strategies to navigate these challenges effectively. Explore how Tangoe has evolved into a leader in IT and cloud expense management, and learn about the importance of FinOps in optimizing cloud costs. Chris shares Tangoe's latest findings on managing cloud sprawl and the nuances of cloud contracts, emphasizing the critical role of a hybrid cloud strategy for performance and cost-effectiveness.

Get ready to rethink your corporate mobile device policies as we discuss the shifting dynamics away from BYOD. Discover why businesses are moving towards corporate liability policies to mitigate hidden costs and security risks. We also spotlight the transformative potential of satellite broadband, with players beyond Starlink stepping in to enhance connectivity in remote and disaster-prone areas by 2025. As companies grapple with the surge of SaaS apps and Gen AI tools, the need for AI-driven cost management becomes evident. Tune in to hear about the exciting growth opportunities in the FinOps community and how companies are preparing for the future, including quantum computing.

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What if you could revolutionize your enterprise software strategy and maximize ROI with a fresh approach? Discover transformative insights from Michael Perica, CFO of Rimini Street, as we uncover the innovative ways his company is shifting the paradigm of enterprise platform support. By opting for third-party maintenance solutions over traditional vendor programs, businesses can navigate today's challenges—from supply chain hiccups to cybersecurity threats—with greater agility and efficiency. Michael sheds light on optimizing legacy systems while embracing digital transformation, all in collaboration with tech giants like ServiceNow. 

In our episode, we highlight the success story of a global automobile manufacturer that’s reaping the benefits of Rimini Street's forward-thinking strategies. Implementing cutting-edge technologies like AI, automation, and machine learning is no longer a distant dream but an enterprise-wide reality. We explore how these advancements can be integrated beyond a single vendor's offerings, ensuring consistent and reliable outcomes. Don't miss our discussion on the art of financial planning, where prioritizing needs over wants is crucial, and gain insights on achieving stellar business results by looking beyond standard vendor roadmaps. Tune in for a conversation filled with expert advice and strategic foresight

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Discover how trust, authenticity, and recognition are reshaping the tech landscape with insights from Kirthiga Reddy, CEO and Co-founder, Verix, along with B2B tech influencer Evan Kirstel and marketing guru Russ Fordyce 

We're diving into the heart of Gen Z's demand for genuine accolades, and how this influences employee retention and business success. The episode confronts the troubling surge of fake digital credentials and offers a groundbreaking solution: using blockchain technology to craft verifiable and shareable digital awards. This innovation is transforming the way achievements are celebrated, enhancing credibility and empowering professionals to confidently display their successes.

As AI-driven impersonation and cybercrime loom large, we explore how digital awards can foster genuine human connections and transparency. With Russ's extensive experience in high-tech marketing, we analyze the nuances of global award programs, emphasizing the necessity of diversity in the selection process. The conversation extends to Gen Z's preference for mission-driven recognition and their reliance on social media, revealing a generational shift towards authenticity and sustainability. We also celebrate the unsung heroes in tech, those who are the backbone of enterprise innovations, and discuss how consistent recognition can lead to enhanced morale and productivity.

Join us as we uncover the stories behind the nominees and winners of the We Love Tech Awards and consider how these narratives could extend to judges' experiences, too. With a focus on the human element, we highlight the importance of making every contribution count, encouraging listeners to engage with recognition programs genuinely. By the end of the episode, you'll have a fresh perspective on the power of digital awards in creating a more authentic and connected professional world.

An Acxiom podcast where we discuss marketing made better, bringing you real...

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Listen on: Apple Podcasts   Spotify

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OpsMill challenges the notion that infrastructure automation is just a technical issue—it’s actually a data management problem. Learn how OpsMill is set to revolutionize infrastructure management by drawing parallels with successful practices in sales and manufacturing, aiming to elevate automation to a customer service level with more effective data solutions akin to CRMs and SAP.

Prepare to be enlightened as Damian shares insights on the dynamic role of AI in today’s tech landscape. Discover how AI is transforming unstructured data into actionable insights, making it more accessible for businesses. Inspired by GitLab’s dual approach, we talk about the advantages of having both open-source and Enterprise Editions. With exciting global events on the horizon in Belgium and Atlanta, Damian reveals why the industry’s maturation signals a promising future for professional solutions in infrastructure technology.

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Could AI transform IT management from a reactive burden to a proactive powerhouse? Join us for a thought-provoking episode with Lakeside as we unravel this transformation. Discover how digital experience monitoring, fueled by AI, is not just enhancing enterprise productivity but revolutionizing the very fabric of IT operations. Through strategic data collection and advanced AI tools, IT is morphing into a strategic asset, offering not just cost savings but a vastly improved user experience. We also tackle the myths surrounding AI and generative AI in IT, guiding you on how to leverage these technologies effectively.

Transitioning from traditional to proactive IT strategies is not just a trend; it's a necessity for modern enterprises. We'll walk you through the essential steps for IT shops to make this shift, from understanding your current environment to implementing digital experience monitoring. Hear impactful customer stories that showcase the tangible benefits of these strategies, including optimized resources and significant cost savings. As we look towards 2025, the integration of generative AI and machine learning promises to boost productivity and spark innovation, marking an exciting era for the software and IT industries. Whether you're in banking, healthcare, or manufacturing, this episode offers insights you won't want to miss.

An Acxiom podcast where we discuss marketing made better, bringing you real...

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Discover how technology is reshaping the way we interact with telecom support through the insights of our special guest, a trailblazer in the field of digital support innovation. Ozmo shares the transformative approaches that are helping telecom carriers redefine customer service by virtualizing devices and leveraging conversational AI. Unlock the secrets behind reducing call center loads and enhancing customer satisfaction with metrics like handle time and first call resolution. This episode promises to equip you with an understanding of how Ozmo is pioneering a new era in customer experience management.

Smart homes are getting smarter—and more complex. As the adoption of smart devices rises, we tackle the challenges faced by consumers and service providers alike. Listen in to hear about our successful collaboration with Rogers in Canada, where virtual devices are revolutionizing agent training. We're not just stopping at today’s innovations, though. With eyes set on future tech events like CES and Mobile World Congress, we’re committed to pushing the boundaries further with continued investments in AI. Join us as we navigate the intricate world of technology support, ensuring compatibility and delivering uncompromised value to every user.

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What if your camera could capture images with the precision of counting individual photons? Sebastian from Ubicept joins us to reveal how his groundbreaking work with single-photon avalanche diodes is setting a new standard in imaging technology. We promise you'll gain insight into how this leap beyond traditional CMOS sensors tackles critical issues like motion blur and low-light visibility, paving the way for revolutionary changes in machine vision and automotive applications. Sebastian introduces us to FLARE, their cutting-edge camera development kit, developed with hardware partners to stretch the limits of what's possible in the world of imaging.

In this episode, we explore the transformative potential of Ubicept's latest innovations and their implications across diverse fields. From a one-megapixel color sensor that vastly improves on previous models to its promising applications in automated runway inspections, this technology is poised to redefine industry standards. Join us as we discuss the potential partnerships that will marry AI, software, and hardware, enhancing the capabilities of these sensors even further. Tune in to discover how these advancements are set to reshape both human and machine interfaces in profound ways.

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What happens when two digital giants join forces to transform the tech industry? Get an insider’s perspective from Rebecca Kitchens, the president of the newly minted Informa TechTarget, as she pulls back the curtain on the strategic merger of TechTarget and Informa's digital assets. This episode promises to shed light on how the fusion of these powerhouses is redefining digital content and audience engagement. With AI stepping into the spotlight, Rebecca navigates us through the evolving landscape where Informa TechTarget is pioneering the way for enterprise B2B technology buyers, enhancing their decision-making processes in an increasingly complex world. We also explore the critical synergies between sales and marketing within the ever-evolving tech industry, and how this merger ensures that both are seamlessly aligned for maximum impact.

Our conversation moves toward the cutting-edge strategies shaping the future of marketing. We underscore the importance of aligning products and services with the full lifecycle of a customer’s go-to-market strategy. From the power of first-party permission data in a post-GDPR world to the transformative force of intent data, Rebecca shares how businesses can elevate their personalization efforts to new heights. Stay tuned for a deep dive into rapid tech and marketing industry shifts, where you'll gain insights into emerging trends and potential future opportunities. Whether you’re a tech enthusiast or a marketing maven, this episode is packed with valuable takeaways that are sure to spark your imagination and fuel your strategic thinking.

An Acxiom podcast where we discuss marketing made better, bringing you real...

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Ever wondered how conference room technology could be revolutionized with the power of AI? Join us for an intriguing discussion with Sam Kennedy, the mastermind behind Netspeek, a startup on the verge of transforming the AV industry. With nearly 30 years of experience in UCAV, Sam unveils LENA, Netspeek's cutting-edge AI tool set to redefine how we integrate AV and IT. Discover how LENA promises to streamline installations, enhance troubleshooting, and automate routine room checks, all while providing advanced analytics that empower platforms like Teams, Zoom, and WebEx. Sam's insights into the proprietary technology driving Netspeak offer a glimpse into a future where conference rooms are more efficient and reliable than ever before.

As we navigate the changing landscape of the AV industry post-COVID, the demand for video-first communication and cost-effective solutions continues to rise. This episode sheds light on how generative AI is becoming a game-changer, simplifying complex systems to meet the needs of hybrid work environments. Anticipation builds around Netspeek's debut at ISE and upcoming appearances at Enterprise Connect and Infocomm, where exciting announcements and partnerships await. Tune in to discover how Netspeek is poised to lead the charge in AI-driven transformation, marking a new era of innovation and growth in the industry.

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