Gabe Larsen, the host of Customer Service Secrets, talks about his experiences in customer service and customer experience up to this point in his career. He guides us through his journey working at companies like Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer, along with some of the knowledge that he has gained through those roles. In this episode, we focus on how to leverage customer service to drive revenue, in a time where we must be customer-obsessed and meet the demands of the modern buyer.

Customer Service Experience 0:30
Behavioral Economics 4:05
Human Sigma 9:01
Customer Obsessed 13:45

https://www.kustomer.com/