When you rent a new home, it will come furnished or unfurnished.

But if you're in social housing, it's standard practice for something pretty vital to be missing: carpets.

When one tenant leaves, they're usually ripped out and the new tenant then has to replace them.

So why is this still happening - and who is the hero helping people who can't afford new carpets?

Will Tullis tells Daniel Hewitt what you need to know.

For more of ITV News' investigations into failings in social housing, listen to podcast The Trapped: https://thetrapped.co.uk/