Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance

Are You CONSISTENTLY Performing Better Than Your Toughest Competition?

TODAY I want to shift our focus and look OUTWARD – to our competition.  And not just to any competitor, but to our TOUGHEST competition.

You see, beating your toughest competitor requires you to do some serious thinking and planning in advance of the race itself.  It doesn’t just happen on race-day.

Are Your Employees Thinking Seriously About Their FUTURE Role with Your Business?

This week I want to focus our attention on a topic that doesn’t come up in normal business conversation very often – that is - getting your current employees to think of and focus on the expectations of their FUTURE position with your company.

Your team members WANT to be able to see their future – and most of them want that future to be with YOUR business – otherwise they wouldn’t be there today!

How Robust is your Set of Processes for Winning New Customers?

This week I want to focus on the front wheel of your bicycle – the processes necessary to consistently and confidently Win New Customers.

It turns out that there are also three main elements that must fit tightly together for you to be able to consistently and confidently win new customers for your business.  In today's episode, we're going to explore them each in detail.

What Process are you using to Consistently Review and Improve Your Critical Business Processes?

Our topic this week is one that I consider to be a “silver bullet” when it comes to beating your toughest competition – implementing a process to consistently and regularly review and improve your critical business processes. 

I can assure you, if you get this right, your team members would not only embrace change, they would THRIVE on change!  THAT’S our goal with continuous improvement.

How active are you and your team in your community?

This week I want to encourage you to be intentional about using your talents and resources to make a positive impact on your community.

If you’re sitting there thinking that SOMEDAY we SHOULD get more engaged in our community – quit waiting around!  I'm going to show you how in this episode.

What are You Doing to Encourage EVERYONE on your Team to Take Personal Responsibility for their Performance?

This week I want to challenge your thinking and ask you drop your defenses as we discuss creating an organization based on OWNERSHIP rather than trying to hold people ACCOUNTABLE. 

I can assure you that if you adopt these concepts in your business, not only will your business results improve, but your enjoyment of the business with go through the roof!

What Have You Done Recently to Get CREATIVE with Your Customer Engagement?

This week I want us to focus on CREATIVE customer engagement strategies. And I want to do this by using the model that we learned from the new kings of baseball – The Savannah Bananas!

I’m not asking for a huge effort – just small incremental improvements that will build upon one another to make your customer experience the very best in your industry!

Listen in and learn how.

What are You Doing to Create a GREAT Team Culture?

Today’s topic is – CREATING A GREAT TEAM CULTURE.

Don’t hide behind the culture of the world around us. Put in the effort necessary to create the culture that YOU want and your CUSTOMERS deserve!

Today's episode will help you get started.

Does Everyone On Your Team Know What is Expected Of Them?

Today I want to discuss a topic that is often overlooked or assumed, but rarely crystal clear – THE EXPECTATIONS YOU HAVE FOR YOUR TEAM MEMBERS.

If you want your team members to be 100% in alignment with your expectations and desires for them, this position agreement approach will do the trick nicely. I’ve never had anyone balk at the idea. In fact, I’ve found that employees find it REFRESHING to know with clarity what it will take to WIN.

Today's episode will help you know how.

How Often do you Share your Customer Wins?

Our topic today is one that we can all agree is fun, energizing and uplifting  – SHARING CUSTOMER WINS.

Honestly, this may be the easiest and best way for us to tell our story and make others feel great in the process.  But far too often, we are too focused on OUR situation and we totally forget about the wins of those who are keeping us in business – our customers!

Today, we're going to fix this!