Kameale Terry, CEO of ChargerHelp, joins Hannah Lutz, director of technology and innovation coverage at Automotive News, on the “Shift” podcast. Terry breaks down a major issue for electric vehicle chargers: software failure.

“We just need to understand that these assets that we’re working with are connected devices,” she said. “The same level of rigor and best practices that we see in other industries that use IT, we should be applying that to charging.”

Terry also explains why the charging industry needs more standardization and consumer education.