The episode features a captivating dialogue with Jill Whittaker OBE FCA, a distinguished figure in the hospitality sector and the leader of HIT Training, a company dedicated to enhancing skills within the industry.

Jill's remarkable career trajectory serves as an inspiration, showcasing the diverse pathways available within hospitality. From her early experiences in a prestigious hotel to her extensive background in accountancy and training, she embodies the multifaceted nature of our industry.

Throughout our conversation, Jill emphasises the importance of valuing all roles within hospitality, particularly those traditionally perceived as low-skilled.

She advocates for a rebalancing of perspectives that recognises the vital contributions of every individual, irrespective of their position. This discussion not only highlights Jill's personal achievements but reminds the industry to embrace inclusivity and elevate the status of essential roles, enriching the overall hospitality experience.

We talk OBEs, the differences between young people and people over 50, and how Hospitality employers need to look beyond the wrinkles and numbers, but need to look at the person they are hiring.

Takeaways:

• The podcast marks the commencement of its third season, reflecting its growth from informal beginnings during the lockdown.
• A significant focus will be placed on the importance of valuing all roles within the hospitality sector, not just management positions.
• We believe that recognising the contributions of every employee, regardless of their specific job, is vital for the industry's success.
• The discussion emphasises the necessity of adapting training and development opportunities for various age groups in the workforce.

Companies mentioned in this episode:

• Hit Training
• The Belfry
• Hilton Metropole
• UK Hospitality

Join the Conversation:

Visit us at https://www.talkinghospitality.com/

For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/

Or if that's still not enough, get educated with our Hospitality courses at:

https://www.educatinghospitality.co.uk/

🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry.