✨ Ready to stop your transformation from becoming another statistic? In this lively episode, host Heath Gascoigne sits down with global Lean thinker and Shingo Award-winning author Mark Graban for a no-BS conversation about why most business transformations flop—and what you can do differently! 💥

Mark shares over 20 years of insights from the trenches of Lean, healthcare, and operational excellence across the US, UK, and beyond. Together, we unpack:

• The real reasons 70% of transformations fail (hint: it's not just tech!) 💡
• Why swapping systems ≠ transformation 🖥️➡️🖥️
• How "psychological safety" is the #1 lever for real change 🧠🛡️
• The danger of "change management theater" 🎭
• Why leaders must move from "doing" to "facilitating" 🙌
• How to actually create buy-in (not just "make people feel involved") 🤝
• The step most sponsors want to skip (and why it dooms projects) ⏩💥
• Mark's personal lessons: what he wishes he knew 20 years ago 📚

Whether you're leading digital, cultural, or operational change—or you want to avoid the classic traps—this episode is packed with real-world lessons, frameworks, and actionable takeaways.

🆕 BONUS: Is your organization ready for the AI revolution?

Take our brand new, FREE AI Transformation Readiness Scorecard and get your custom report in minutes: 👉 https://hoba.tech/scorecards/ai-transformation-readiness/ 🚦

Chapters & Timestamps

(Click to jump!)

• 00:00 – Welcome & Guest Intro 👋
• 03:16 – Why "Transformation" Fails: The Truth Behind the Stats 📉
• 09:00 – Tech Upgrades vs. Real Change 🖥️🔄
• 12:28 – Psychological Safety: The Missing Link 🧠🛡️
• 17:29 – Silos, Culture & Breaking Down Barriers 🧱
• 22:09 – The Consultant's Real Role: Frameworks, Not Formulas 🛠️
• 26:07 – Why Jumping to Solutions Kills Projects 🏃‍♂️💥
• 32:25 – When Sponsors Want to Skip Steps ⏩😬
• 39:22 – Buy-In vs. Change Theater 🎭
• 45:15 – Champions, Ownership & Real Participation 🏆
• 50:49 – Vision, Assumptions & Lessons Learned 🕵️‍♂️
• 58:27 – What Mark Would Do Differently: Top 2 Lessons 🔑
• 1:02:19 – Modeling, Encouraging & Rewarding the Right Behaviors 🌱
• 1:04:36 – Wrap Up, Resources & Your AI Readiness Scorecard! 🏁

Listen Now:

🎧 Spotify | Apple Podcasts | YouTube (Add links when published)

🔥 Key Takeaways

• Most change fails at the people layer—not the tech, not the process 👥
• Psychological safety is the secret sauce for innovation & transformation 🧠✨
• Don't "hit people with the book"—co-create solutions & build real engagement 📘🤝
• Why "change champions" and cross-functional teams are your best asset 🏆
• Mark's must-read: The Four Stages of Psychological Safety by Timothy R. Clark 📖

👉 Ready for AI?

🚦 Find out if your org is ready for AI transformation in 5 minutes: https://hoba.tech/scorecards/ai-transformation-readiness/ Get your custom AI readiness report—FREE.

Connect with Mark Graban

🌐 MarkGraban.com 🔗 LinkedIn 🎙️ Lean Blog Interviews Podcast 📚 Books: Lean Hospitals, The Mistakes That Make Us, Healthcare Kaizen, Practicing Lean

Spread the Word!

#BusinessTransformation #LeanThinking #PsychologicalSafety #OrganizationalChange #ChangeLeadership #DigitalTransformation #ContinuousImprovement #ChangeManagement #HealthcareTransformation #AIReadiness #TransformationPodcast #HobaTech

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