Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge?

In this episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed, bring on Darlene Hilton, the VP of Lending at Lone Star Credit Union to share her wisdom across a variety of topics including:

• Personal north star metrics
• The real reason members come to the branch
• Enhancing frontline capabilities

The real fun starts whenever you press play.

Alternatively, you can read the full transcript on our site .

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