Dr. Richard Janka, CEO of the 911 Training Institute joins the podcast to talk about resilience. He talks about the mission of the training institute as well as what got him involved with the institute. The bulk of the podcast is spent discussing resilience and what it means for first responders, as well as the telecommunicators who have to take these calls. We talk about the key role leadership plays in the success of a resilience program as well as the key role they play in the culture of an organization. We also discuss some of the reasons that these resilience programs can fail and how to avoid them.