Why Your Mindset Is the Key to Achieve Operational Excellence

Last Updated on May 1, 2021 by Owen McGab Enaohwo

Having the right business mindset is important for maintaining and running a business.

Guest speaker Daniel Delank, and the Process Breakdown Podcast host, Jeremy Weisz, talk about the importance of positive client relationships, sharing plans, and keeping absolute transparency with clients.

Mr. Delank is the COO of loadbee, a company that advertises the content of a brand’s product for them on Amazon article pages, manages content syndication, puts product information in different retailer stores, and helps clients promote their products with the best content they have.

Mr. Delank also explains why operational excellence starts with the right mindset.

Listen to the audio interview

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Key Resources List:

* SweetProcess.com, 14-day free trial, no credit card required* Loadbee.com

Show Notes:

0:06 – Intro

0:26 – Dr. Jeremy Weisz shares the best solution that makes documenting standard operating procedures drop-dead easy, highlighting a 14-day free trial. No credit card required.

1:40 – Dr. Weisz introduces today’s guest, Daniel Delank, managing director and COO at loadbee.

1:55 – Mr. Delank explains what loadbee is and what they do.

2:36 – Mr. Delank gives examples of clients the company works with, and some of the work they’ve done.

6:23 – The guest speaker shares some challenges retailers face when stacking up inventory and allocating prices.

8:00 – The guest explains what he means by “operational excellence starts with the right mindset.”

9:46 – Mr. Delank gives instances of when he’s listened to his staff/clients and taken their advice and stresses the importance of listening to them.

12:43 – The guest shares times where client relationships had been completely tarnished and how he sorted out the issue. He also talks about rebuilding a connection with team members and clients.

16:30 – The guest speaker explains how to rebuild client trust by reiterating the project plan and taking it step by step, remaining transparent and being honest.

19:58 – The guest explains the best way to lower emotions and shift the focus from arguing to focusing on improvement.

22:10 – Mr. Delank shares the company website and his LinkedIn profile.

22:40 – Mr. Delank recommends books that he’s read and loved.

25:40 – Outro

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