Wild Ducks

In this episode host Jerry Cuomo introduces Mihai Criveti as the teammate he turns to first with any AI-related questions. Together, they tackle the complex issue of hallucinations in Large Language Models (LLMs). Mihai clarifies why these models can sometimes produce misleading or incorrect outputs and offers practical solutions like few-shot prompting and Retrieval Augmented Generation (RAG). If you're a business leader interested in implementing AI or simply curious about its limitations, this episode is a must-listen. Gain valuable insights from two experts as they discuss how to use these models more responsibly and effectively.

For a deeper understanding of the topics discussed in this episode, we highly recommend reading Mihai Criveti's article, "Understanding GenAI Large Language Model Limitations, and How Retrieval Augmented Generation Can Help," available on Medium.

Key Takeaways:

• [00:32 - 01:06] Intro
• [01:54 - 04:10] LLMs and their limitations
• [04:32 - 07:31] What is meant by hallucination
• [07:39 - 10:28] How to mitigate hallucinations

In this bonus episode, host Jerry Cuomo explores the intriguing concept of "Training AI to Forget." Joined by 'guest' Dr. Eva Rosenberg, a fictional memory psychologist portrayed using voice synthesis tech, they discuss the intersection of neuroscience, ethics, and computer science in AI. Jerry shares insights from his recent article and introduces "The Neuralyzer," a code experiment that enables AI systems to forget specific terms or data, aligning with governance and ethical considerations like GDPR.

In a surprising twist, Jerry reveals that the role of Dr. Eva Rosenberg was performed by him using technology from Respeecher, an AI startup known for voice synthesis. The episode explores how Respeecher responsibly navigates the ethical landscape of synthetic voices.

This episode serves as a thought-provoking journey into the future of trustworthy AI, examining both the technological and ethical dimensions. Listen now to get inspired and educated about the next frontier in AI governance.

Key Takeaways:

• [00:31 - 00:47] Intro Dr. Eva Rosenberg
• [01:17 - 01:28] Forgetting is a feature
• [02:45 - 03:24] The Neuralyzer
• [04:03 - 04:17] Ongoing Research
• [05:11 - 05:42] I'm Eva
• [05:43 - 06:04] Respeecher
• [06:24 - 06:34] Simulation
• [07:03 - 07:19] Ethical use of synthetic voice

References:

Art of AI Article Series - Training AI to Forget: The Next Frontier in Trustworthy AI

Art of AI Github Repo (neuralizer.py) source code

Towards Making Systems Forget with Machine Unlearning

Machine Unlearning

Selective Forgetting in Deep Networks

Adaptive Machine Unlearning

Respeecher - wikipedia

Respeecher - website

In this episode of The Art of AI podcast, host Jerry Cuomo welcomes Rama Akkiraju, VP for Enterprise AI and Automation at NVIDIA and former IBM Fellow. Rama, who has been recognized by Forbes as one of the leading women in AI research, talks about the significant changes she has witnessed in AI technology, especially its application in enterprise settings.

Jerry and Rama discuss how tasks that once required months of work and expert data scientists can now be accomplished in significantly less time. They cover the role of generative AI in transforming various enterprise functions, including customer support, IT, and HR. The conversation also touches on the essential relationship between hardware and software in AI development, specifically the role of accelerated computing and GPUs. Whether you're an AI practitioner or simply interested in the transformative potential of AI in enterprise, this episode offers valuable insights. Jerry and Rama explore real-world applications and also discuss the future, considering what advancements in multi-model AI could mean for various industries.

Key Takeaways:

• [00:41 - 01:04] Rama Intro
• [02:38 - 03:09] Rama's Role at NVIDIA
• [04:24 - 04:59] GPUs
• [08:23 - 08:53] I was into AI before it was cool.
• [09:51 - 10:29] Thoughts on Future of AI

References:

• A Fireside Chat with Rama Akkiraju, Vice President for AI/Machine Learning for IT at Nvidia. NYU Stern School of Business. Watch Video
• The “Art of AI” article series by Jerry Cuomo on Medium.com. Read Articles

In this bonus episode Digital Jerry (DJ) sits down with the iconic chatbot, ChatGPT, to discuss Jerry Cuomo's article "Exploring the risks and alternatives of ChatGPT”. Engaging in a candid dialogue, DJ provides ChatGPT with a unique platform to articulate the inner workings of its system in its own words. The conversation touches upon the significance of user data privacy, the potential intellectual property concerns tied to AI outputs, and the differences between ChatGPT applications and the foundational GPT models. The episode also shines a spotlight on the enterprise-centric Microsoft Azure OpenAI service and gives listeners a glimpse into the capabilities of watsonx. Join in for a firsthand perspective on the multifaceted world of AI in the enterprise.

Host Jerry Cuomo host an exciting behind the scenes look at how advanced AI technology is transforming how orders are taken at drive thru restaurants. "I make computers speak" is the calling card of guest Brian Langner. Brian and Jerry discuss the challenges and rewards associated with conversational AI. Brian adds to his calling card, "however, the harder part is getting them to listen."

Brian, who currently leads AI Research and Projects for Watson Orders, highlights his journey from university studies in AI, to Silicon Valley startup ToyTalk, then being acquired by McDonald's, and now at IBM with their acquisition of McD Tech Labs.

Brian and the Watson Orders team are developing and testing Automated Order Taking (AOT) technology in restaurants showing substantial benefits to customers and the restaurant crew experience. Brian further explains how AI and natural language processing will help scale the AOT technology across markets and tackle integrations including additional languages, dialects and menu variations.

Key Takeaways:

• [ 02:47 - 04:02] Balancing Computer Voices: Brian Langner discusses the challenge of creating computer voices that are friendly and approachable while still maintaining a distinct non-human quality, ensuring effective interactions without entering the "uncanny valley."
• [05:00 - 08:11] Automating Drive-Thru Orders: Automating order taking at drive-thrus involves overcoming challenges like deciphering noisy environments, understanding customer ramblings, and handling diverse acoustic conditions, all while striving for accuracy.
• [08:20 - 10:21] Speech Recognition Improvements: Brian's team aims for over 75% accuracy in automating orders. Advances in speech recognition accuracy and robustness play a pivotal role in achieving this goal and enhancing the customer experience.
• [10:30 - 12:07] Goal-Directed Interactions: The conversation explores the potential of speech and conversation technology in various industries beyond drive-throughs, highlighting the importance of goal-directed interactions to drive AI integration and innovation.
• [13:21 - 14:16] Future of AI Integration: AI and conversation technology are at an inflection point, poised for accelerated integration into real-world applications. As businesses recognize the value of goal-directed AI interactions, the technology's role is set to expand in diverse sectors.

Join the episode to gain insights into the intricate world of AI's impact on complex interactions, the challenges of automation, and the potential it holds for transforming industries and customer experiences.

References:

The Art of A.I. article series by Jerry Cuomo on medium.com

McDonald's and IBM could bring AI-powered drive-thrus to more restaurants

Watsonx platform

Welcome to a special bonus episode of the Art of A.I. for Business, hosted by our guest and digital colleague, Robo. Today, we dive into the engaging and fascinating world of 'prompt engineering' and the role of 'tokens' in Artificial Intelligence. Tokens are the building blocks that AI models use to understand and generate language. As we chat with an AI, it takes our input, breaks it into tokens and uses them to form responses. However, an AI model's memory has a token limit, and once this limit is reached, the oldest tokens are forgotten. Robo illustrates this through an interactive game and also provides practical tactics for making the most of tokens when engaging with AI models. We discuss strategies for remembering crucial information, managing the context window, and working with APIs. Join us as we explore the art of prompt engineering, a fascinating dance between human skills and AI capabilities. Remember, AI tools don't relieve us of our thinking, they complement it. Until our next episode, goodbye from the Art of A.I. for Business!

Key Takeaways:

• [01:17 - 01:56] Tokens are the building blocks of AI models for language processing
• [01:57 - 03:38] Understanding token limits
• [03:38 - 04:15] Working with APIs

Reference: Cuomo, J. (2023, August 2). My name is Jerry… What’s my name? Medium. https://medium.com/@JerryCuomo/my-name-is-jerry-whats-my-name-7401a8202880

Welcome to the inaugural episode of the rebranded "Art of Automation" podcast, now titled "The Art of AI." Join your host, Jerry Cuomo, IBM Fellow and VP for Technology, and guest Dr. Ruchir Puri, IBM Fellow and Chief Scientist at IBM Research, as they explore the fundamental theme of this series: "Trustworthy AI for Business." Listen in as they discuss the importance of data governance, responsible AI practices, and transparent model training to ensure that AI systems earn trust and deliver reliability in the business landscape.

In this episode, Ruchir's analogy of a blender illustrates "Un-Trustworthy AI." Just as a blender turns ingredients into an unrecognizable smoothie, AI can consume data without retaining its origin. To ensure trust, proper data governance and attribution are vital. AI models should provide clear sources for their recommendations, fostering credibility and informed decision-making. Trustworthy AI combines responsible practices and transparency, empowering users to harness its potential with confidence.

Ruchir introduces IBM's pioneering watsonx platform as a data and AI platform that’s built for business. He explains that enterprises turning to AI today need access to a full technology stack that enables them to train, tune and deploy AI models, including foundation models and machine learning capabilities, across their organization with trusted data, speed, and governance - all in one place and to run across any cloud environment.

The conversation explores the challenge of reducing AI model "hallucinations," where systems generate incorrect information with unwarranted confidence. The hosts discuss ongoing research efforts to address this issue and elevate the overall accuracy of AI outputs.

This episode sets the stage for a thought-provoking series that explores AI's transformative potential for businesses while highlighting the significance of ethics and trust in shaping the AI-driven future.

Key Takeaways:

• [03:42 - 06:37] What it means for AI to be trustworthy
• [11:13 - 15:15] The IBM WatsonX Platform
• [15:25 - 18:15] Addressing AI Model hallucinations

References:

• Improving Factuality and Reasoning in Language Models through Multiagent Debate

• Watsonx platform

• Watsonx; Generative AI for business by Dario Gil, THINK 2023

Calling all Art of Automation fans! Brace yourselves for a special bonus episode with some exciting news.

We're delighted to announce that the Art of Automation podcast is teaming up with the Think Blockchain podcast to create an entirely new show titled "The Art of AI for Business." This podcast is dedicated to exploring the realm of trustworthy AI for businesses.

In this episode, we'll delve into how Automation and AI complement each other perfectly, akin to the delightful pairing of peanut butter and chocolate. Automation serves as the lynchpin in creating a hybrid workforce where humans and AI collaborate, revolutionizing the way we work and enhancing our capabilities.

Far from replacing us, AI augments our efforts, making us "superhumans" with more time to focus on the things we truly love. We'll reveal the vital role that Automation plays, enabling AI to transform data into valuable insights and delivering them seamlessly to users.

Prepare for a captivating journey filled with fun and intriguing conversations. Our digital teammates, Digital Jerry (DJ), and Robo will make appearances, and who knows, they might even take over as guest hosts for a few episodes!

"The Art of AI for Busines"" podcast will feature a stellar lineup of guests from the world of AI for business, sharing their expertise and insights into the transformative power of trustworthy AI.

So, gear up for the beginning of this exciting new podcast! Join us as we embark on an exploration of AI for business with a sprinkle of Automation. Details on how to tune in can be found in the episode description.

Thank you for being part of the Art of Automation podcast. We look forward to welcoming you to "The Art of AI" - your gateway to the future of trustworthy AI in business.

See you there!

* Coverart was created with the assistance of DALL·E 2 by OpenAI.

** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez

Attention, listeners! Get ready for an episode that will likely blow your mind! If video killed the radio star, today we will demonstrate how AI has killed the video star. Okay, maybe we’re being a bit dramatic. This video episode showcases some very impressive tools in the world of AI-generated content. Watch video here on Casted.io

On display in this episode are Pictory.AI, which helps you create stunning videos that perfectly match your script. Natural Reader offers a text-to-speech application with voices so natural that you'll be amazed. And with Synthesia, you can customize your own avatar to speak fluently in multiple languages. But that's just the beginning.

Hosting this episode is Robo the bot, who explores how these tools are revolutionizing the industry, with compelling and near-realistic results. And to top it off, Jerry showcases his own AI-generated avatar, delivering a performance titled, “Reflecting on the Internet: A 3-Minute Journey Through Its Past, Present, and Future”. And he even does a few out-takes in multiple languages… Robo guarantees it will leave you speechless. So, get ready to witness the future of media on The Art of Automation podcast!

Here are some links to show related content.

• Pictory.AI: A tool for creating stunning videos that match your script with real-to-life animations

• Natural Reader: A text-to-speech application that offers a wide range of natural-sounding voices to read any text, including webpages, PDF files, and more

• Synthesia: A platform for creating customizable avatars that can speak fluently in multiple languages

• The Art of Automation book: A book that explores the application of automation in the enterprise, with royalties being donated to cancer research

Things to listen for:

• [00:20 - 02:08] Introduction by Robo the Bot
• [02:09 - 05:06] The past, present, and future of the internet

Welcome to the latest episode of the Art of Automation podcast, where we explore the latest trends and insights on innovation and automation. In this episode, our host Jerry Cuomo sits down with Kemal Kvakic, Head of Innovation at Raymond James, to discuss the role of innovation in a modern enterprise.

Kemal shares his passion for innovation and sheds light on his role at Raymond James. As Chief Innovation Officer, Kemal discusses how he drives change within the organization, including business sponsorship and partnering with IT.

The conversation then turns to the role of automation in financial services, and Kemal provides insights into where he sees the most impact. He also discusses his top technology trends of interest - generational AI and ChatGPT in financial services - and what he believes their impact will be in the future of financial services.

Tune in to this episode of the Art of Automation podcast to hear from an industry expert on the latest trends and insights on innovation and automation in financial services.

Key Takeaways:

• [04:37 - 06:48] Nuances in affections technology and innovation change in financial services
• [08:30 - 10:27] The role of automation, and where it can be impactful at Raymond James
• [14:06 - 16:26] Kemal shares his top two tech trends
• [16:40 - 18:51] Innovation culture