Wild Ducks

Discover how AI-powered automation can guide an enterprise to Modernize their applications and data .  Jerry is joined by Dr. Maja Vukovic, an IBM Fellow who leads AI for Application Modernization at IBM.  Maja and her team at IBM Research are world renown for the work that they have done in the area of “modernization to cloud” including building advanced AI-powered automation tools, like Mono2Micro.

According to a report published by the Cloud Security Alliance, the average enterprise has 464 custom applications deployed today.  Even the smallest size organizations, those with 1 to 1000 employees had an average of 22 custom applications.  Largest orgs have 1000s of applications. 1000s!

Think about all the many technology advancements that have taken place since and the new security risks that we weren’t aware of when our apps were originally design. But perhaps more profound, think about how much business has changed during this period of time…  Are your applications reflecting the changing times?  Listen in to this episode to learn more!

Referenced links:
IBM Mono2Micro
Scientific Advantage with IBM Research & Consulting
Konveyor Project

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Jerry is joined by tax auditor turned AI-powered automation expert, Tran Nguyen from Adobe.  Tran leads the RPA and Emerging Technology Group at Adobe and discusses how she is enabling bots to assist in understanding the meaning of data found in tax and revenue-oriented contracts.  Specifically, Tran outlines how RPA, OCR and ML is used to extract clauses (like termination clauses) from legal documents allowing tax auditor to “wrangle” an immense volume of documents, with assistance to focus only on the documents that need attention.  Also, Tran's inspiring story proves that you don’t have to be an engineer by trade to transform how you employees work, using Automation. And as we see time and time again on this show, Automation is applicable to just about every industry and domain… and most certainly includes Finance, Legal and Tax Auditing, as you will hear when you listen in.

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Jerry is joined by world-class Automation Consultant and Global Automation Practice Leader at IBM, Tom Ivory. They begin by discussing Automation Consulting in general, and how Tom and his team x-ray enterprises in search for inefficiencies and prescribe AI-powered Automation as solutions. Tom describes the three phases of modern enterprise automation, from "island"/task automation to hyper-automation  to AI-powered Automation. They close by diving into a real-world example from the State of New York where IBM used AI-powered Automation to  automate the processing of unemployment claims to significantly lower call times and increase calls per day.

IBM Consulting: https://www.ibm.com/consulting/
Connect with us: https://www.linkedin.com/in/art-of-automation/ 
Buy Paperback Book with discount code, mentioned in this episode: https://store.bookbaby.com/book/The-Art-of-Automation

 Art by Jerry Cuomo.

Jerry is joined by IBM Senior Technical Staff Member and Lead Architect for Observability, Chris Bailey. They begin by discussing what "BizOps" is and why connecting data and events from across the enterprise creates unique challenges for modern businesses. Chris explains that the world's digital transformation means most of today's business is implemented in IT, and how, with advanced Observability technology, enterprises can be proactive about mitigating IT issues and keeping their customers happy. Chris and Jerry close by gazing into the crystal ball and analyzing where this all might be headed in the next decade.

Connect with us: https://www.linkedin.com/in/art-of-automation/   

Art by Jerry Cuomo.

To kick off the new year, Jerry Cuomo is interviewed by his digital twin (DJ) and shares 4 key trends in Automation that are uniquely using AI to expand the scope of what can be automated in the enterprise. These trends include “Automating Code”, “Automating Document Understanding”, “Automating Business Operations”, and “Putting Automation in the Hands of Everyone”. 

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Cover Art arrangement by human Jerry Cuomo.

Jerry is joined by IBM Fellow, Chief Technology Officer, and Vice President of Cognitive Processing Platforms at IBM, Teresa Hamid. They discuss how AI-powered Automation is fundamentally transforming how we get work done in the enterprise. Teresa explains that a driving force behind this transformation is Intelligent Workflows, which are masterful orchestrations of Automation, AI, Analytics, and Skills that can be implemented to radically and positively change user experience. Jerry shares a real life example, where IBM helped a US government agency implement Intelligent Workflows to reduce claims processing times from 15 days to 15 minutes. 

Connect with us: https://www.linkedin.com/in/art-of-automation/   
IBM Garage: https://www.ibm.com/garage  

Art by David Ryan.

Jerry is joined by Vice President of Strategy and Emerging Solutions at Interac Corporation, Oscar Roque. They discuss financial services from the ATM to AI and how financial services is no longer just about finance - with the digital world in every aspect of our life, financial services is now blending with many other sectors to create an entirely new digital, multimodal user experience. Oscar explains how digital is the precursor to automation, and with the ever-growing quantities of data, how financial services companies have the obligation to help their customers while still ensuring transparency. They close by exploring the art of the possible - a world where AI agents can help synthesize data to assist in research, having enough power to have predicted the GameStop stock boom before it happened. 

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Art by David Ryan.

Jerry recaps The Art of Automation Season 1 and gives a preview for Season 2. 

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Cover Art by Jerry Cuomo.

For the final episode of Season 1, Jerry is joined by Vice President of IBM Digital Business Automation, Ed Lynch. They take a step back and discuss the concept of Enterprise Automation as a whole, specifically, where we are today and how we got here. Ed explains that Automation is everywhere - not limited to one specific industry.  He then elaborates on the future of Enterprise Automation, and how it inevitably will be centered around AI and augmenting human work. They close by determining that Automation all comes down to the human beings and that the best place to begin your Automation journey is with the data.  

Art by David Ryan.

Jerry is joined by Senior Vice President and Chief Technology Officer at NCR Corporation, Tim Vanderham. They discuss how progressive retailers are beginning to use Automation to transform the customer's shopping experience - a transformation that has been catalyzed by the ongoing pandemic. Tim shares Automation examples from self-checkout to online ordering and explains how this goes beyond classic Automation to Edge, Computer Vision, Internet of Things, and even Cryptocurrency. They close by jumping the tracks to AI and diving into how, out of necessity, retail companies are utilizing AI to filter through millions of events to isolate outages and create a more personalized experience for their consumers. 

Art by David Ryan. 

Tim's Interview on Crypo in Retail: https://www.youtube.com/watch?v=3aGURdd9i4c