How much time do you spend when booking a holiday? There’s plenty to consider; the destination, how you’ll get there, and of course where you’ll stay. But what happens when the accommodation you actually booked isn’t where you end up staying…

In this Which? Investigation we’ll hear why those booking a package holiday could see their hotel booking changed even after they’ve stepped onto their flight, as well as hearing from some travellers with a nightmare story to tell.

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