In this week's episode...

❓If the steps to having a successful business are obvious, why don't people follow them?

❓Are you making the most of the opportunities in front of you, or do you stick to what you know? Do you venture outside of your comfort zone enough?

❓What does success mean to you? Do you compare your business to others too much?

So what are you doing to strive for success? Let us know- we'd love to hear from you!

In this week's episode...

❓Is it easier to retain existing customers, or find new ones?

❓How can you make customers feel like they matter during their time with your business? Do we focus on this enough?

❓Is there something to be learnt from big companies and their customer service teams? Are they a good example, or something smaller businesses should stay away from?

❓How can you make it easy for your customers to continue doing business with you, rather than looking elsewhere?

This episode covers everything customer service, and how you can better this to ensure customer/client retention.

Have you had a bad experience with customer service? What key learning points did you take from the experience? Let us know, we'd love to hear from you!

In this week's episode...

❓What is friction? How does this affect your business?

❓What are you doing to make your customer's journey with you as simple as possible? Are you doing enough?

❓How can you fix any bumps that you may have within your business?

❓Is it easier to retain existing customers or find new ones? How do you achieve a good balance between the two?

This episode will help open your eyes to what friction is within your business, and the many ways that you can reduce it to increase your sales. 

In this week's episode, we're taking the time to explore mental health in the workplace for Mental Health Awareness Week.  I'm joined by Matt Butler from Plan A Health Consulting Ltd. who provide Mental Health Services for businesses.

❓What are the signs of burnout within a workplace? How can we prevent this, and are we doing enough?

❓What can business owners do to improve the mental health of their employees? Are there solutions to create a better working environment?

❓What are the effects of mental health on your business? Is this something you've considered enough?

❓How do you create an environment that's psychologically safe for everyone in the workplace? What does it mean to have a space that's 'psychologically safe?

In this week's episode...

❓We all ask questions, but are you asking the right ones? How do you know when you're asking them?

❓Do you have a tendency to focus on the questions that will solve an immediate problem, or do you look at the bigger picture?

❓Are you creating a secure environment to ask these questions in?

❓At what point do we lose the ability and desire to ask questions?

This episode will open your eyes to the ways that asking the right questions can be beneficial for both you and your business.

So what questions are you asking right now? Let us know- we'd love to hear from you!

In this week's episode...

❓How can you make life easier for your customers?

❓How can thinking from the perspective of a customer or new employee help meet your sales targets?

❓Do you often take shortcuts in your business that may make business with customers harder? How often to you look at your business from an outsider point of view? Should this be something you're doing more often?

❓How can feedback be beneficial to your business? Are you one to take it personally, or do you use it to better your business for your customers?

Have you ever found yourself taking shortcuts or making mistakes in your business? How did you address them? Drop your experience below- we'd love to hear from you!

In this week's episode ...

Ash gets mugged!

❓How do you know if you're a natural sales person?

❓Did you start your business to 'run a business' or to 'do the thing' that you're good at and then find out that you needed to learn all these business owner skills afterwards?

❓How can you get comfortable with selling?

❓What Shirley does to take the pressure of selling off herself

❓One 𝗴𝗿𝗲𝗮𝘁 lesson you can learn from dating to apply in your sales pitches

So let us know ... do you enjoy or hate selling?  Do you have any tips for our listeners of how you've made sales fun and effective?  We'd love to hear from you!

In this week's episode we started off talking about pricing but it quickly led to a conversation about true priorities and where work fits into our lives ....

❓ How regularly do you review your pricing?  Is it annually like most people?  Should it be more regularly?

❓ How many times do you need to hear a message before it hits home and you take action?

❓ Are you being honest with yourself in terms of what your true priorities are?

❓ How do you define success?

❓What choices do you make - consciously or unconsciously - and are they aligned to your true priorities are?

This is an episode that should provoke some deep thinking and soul searching. We'd love to hear what your true top 3 priorities are and how they link to your definition of success - comment below.

In this week's episode we're talking about managing staff and business direction....

❓ How do you tell staff that they're not performing to the level you expect?

❓ Is having friends work for you ever a good idea?

❓ What happens when your vision and aspirations as a business owner mature at a different rate or in a different direction to that of your staff?

❓ Who's responsibility is it to communicate about work?

🤔 Why Hannah and Shirley staged an intervention with Ash 

❓Does home working make it harder for staff to engage in what's going on in your business?

Let us know if you've ever had to let a member of staff go - what prompted it and how did you go about it?  We'd love to hear from you!

In this week's episode we're talking about goal setting and vision in your business

> Where do you start if you've never set formal goals before?

> What's the difference between vision and goals?

> Different types of goals and how they impact your business in different ways?

> How what you stand for personally shapes your business vision and goals

> What do you daydream about and why it's so important

> What are anti-goals and why they can be just as important as goals

> Where do you do your best thinking?

> What if?