As an accomplished keynote speaker, author, advisor, and podcaster, Stacy Sherman is fully dedicated to perfecting the art of customer experiences. With multiple leadership roles at major companies over the past 25 years, including Liveops, Verizon, Wilton Brands, AT&T, and Schindler Elevator, Stacy found her runway to launch her own business in the past year - Doing CX Right - turning her side hustle into her primary focus. Her educational mission is centered around assisting brands in going beyond mere customer service by enchanting and captivating their audience, establishing enduring connections with people, the epitome of a purposeful approach to business. In our conversation, we explore how Stacy fearlessly took the leap into entrepreneurship this year, balancing her roles as a mother of two and the family breadwinner.  In this episode Stacy shares a wealth of wisdom on the road to achieving both fulfillment and profitability in your career!