featuring Bruce Williams Kyle: Welcome to Wit, Wisdom, and What Matters Most, a podcast with Moneta's Gast Freeman Troyer Racen Team. My name is Kyle Luetters, joined alongside Danton Troyer. Very excited for this episode because it's someone, Danton, that, you'll hear me mention in the actual interview, but I'm kind of a fanboy of. His name is Bruce Williams, owns a very unique company down in Farmington, Missouri, called US Tool, and the conversation really spans a lot of different topics. Danton: Yeah, and I think when you first talk about US Tool, it doesn't maybe sound terribly exciting. Kyle: Not on a script, yes. Danton: Yeah, but once you hear Bruce start talking about it and his passion around making tools, and it's certainly more than that. I think the business is, what it's doing obviously matters, but his culture and the story behind it is fascinating. From the culture he's built, going from 20 employees to 1,200, and potentially having a fourth generation in the business, it's not something you hear about every day. Kyle: It really is not, and in this interview, there were a number of things that I learned, like how all of this really did get started, and I won't give it away right now, let Bruce take the punchline on this, but it's definitely not what I originally thought it was. And he really starts to speak about the genesis of the company, how they transitioned amongst now two generations, and really what he's kind of carved out for himself. Danton: Yeah, it's really one of the more interesting stories from a family business that I've heard. Kyle: All right, without further ado, this is our conversation with Bruce Williams. At this time, it's our pleasure to welcome Bruce Williams to Wit, Wisdom, and What Matters Most. Bruce, how are you doing today? Bruce: I am doing just great. It's a pleasure to be here. Thank you for inviting me. Kyle: Awesome, and frankly, I'm gonna fanboy out here a little bit. This has been one of the guests I've been looking forward to the most, because I really find your and your family's story interesting. Bruce: Well, good. Kyle: So, if you could kind of briefly describe the company that you and your family have, and describe a little bit of where you all are today, the area that you play in or work in, and kind of how you've integrated your family into the business. Bruce: Okay, yeah. Well, I'll start out, my father actually started the business. He was in the shoe business in the early '50s, right after the war. And he manufactured women's shoes, of all things. And that was one of the first industries that kind of got shipped overseas and became very competitive. And one of his vice presidents came in his office one day and said, boy, this business really stinks. We need to do something different. And so they got into reconditioning cutting tools. And that was the origin of the company. It's called U.S. Tool Grinding. And we started, my father started grinding twist drills and other cutting tools. And the company has grown, I joined the company, it's grown over the years. And back in, I think it was 1974, I joined the company, and there was about 20 employees. We now have 1,000 employees, actually 1,200. And we've grown quite a bit over the years. And primarily our business now is reconditioning cutting tools for the aerospace industry, mostly fighter jet manufacturers and commercial jet manufacturers. And also, providing manufacturing supplies to our customers. We do that by having warehouses throughout North America. And we supply materials and supplies to our customers on the shop floor through vending solutions. We actually have vending machines, kind of like, you know the vending machines where you go up and you've got a sandwich in there and you press a button and the little wheel turns around. You say, that's the sandwich I want. And then you put your money in and the door opens. Well, in this case, these are high-powered sandwich machines that have computers in them. And the mechanics go up to the machine and they punch in what material or supply they need...a precision micrometer, gloves, safety glasses, precision cutting tools, diamond cutting tools, those kinds of things, very sophisticated things. And they punch that in and then the wheel turns around and the appropriate door opens up and they take out that item. At that time, we charge the customer for it and we can track what program it's being used on, who's using it, and all that kind of stuff. So, then we keep track of the fact that they've used X number of these and then we buy replenishment for that and obviously refill our warehouses and make sure that they have the right tools, the right supplies and everything at the right time. Kyle: I told you it was interesting. Danton: That's quite a jump from women's shoes. Bruce: Very big jump, exactly, yes, yes. Danton: So, when did that transition really occur? I mean, women's shoes to grinding tools is quite a jump. Bruce: It's a big jump. Actually, the cutting tools, the women's shoes was in the early '50s. And when my father moved away from that and went into the drill reconditioning business, that's when the shoe factory was closed and that was the end of that, of course. So that's when my father started building the company up and getting various customers. And in the beginning, his thinking was he was gonna do business primarily with McDonnell Douglas, which is now Boeing, here in St. Louis. And that was his first customer. And then he realized that he could venture out into the other industries like automotive business and trailer body manufacturing, bus manufacturing, and so on. But most of our business now is aerospace, fighter jet manufacturing. Boeing is a big customer of ours. Northrop Grumman, General Electric..we have a number of customers spread out through North America. Kyle: Very cool. So, you had talked about that your dad got this business going after women's shoes kind of went overseas and he got into the tool grinding. You've been instrumental in growing the business, and then now your son, or one of your children, has really now - third generation. And we talk a lot around here about succession planning and family business. There's a lot of analogies…the first generation comes along and really blood, sweat and tears grinds it, the second generation grows it, and then the third one ruins it. Bruce: Your words, not mine. Kyle: We've had the pleasure of meeting your son, Brent, and kind of describe how you guys work in the business together. Because again, you were very instrumental in growing US Tool, and I got to imagine that the transition, the handoff to that, can't necessarily be, all right, son, here's the keys. I'll see you later. It is much more involved in that. Bruce: Absolutely. And, first of all, Brent does a fantastic job. And that analogy of the third generation ruins the businesses, that really isn't quite true. And certainly, in this case, it is not true. Brent is actually the president of the company now. He's been with the company 15 years now. And he basically runs the business now. I'm still very involved. I'm concentrating more on the things that I like to do more and more. I like to design machinery and equipment and work on some of the technical aspects of the company. And that's what I focus on. And I do training and training videos and those kinds of things. He basically runs the business as president; I'm the CEO, which is the title that you give to the person you kick upstairs to get them out of the way. Danton: Good to know. Bruce: Exactly, very good to know. Danton: So, you started working for your father… Bruce: Yes. Danton: And now your son is working for you. How has that dynamic changed? Or were there differences between working for your father and now obviously your son? Or did you try to take some takeaways from that? Kyle: Well, and too, and to piggyback on that, I'm curious to understand. There was a period of time where I worked with my dad in his business, and we are obviously not working in the same business anymore. So, was there, to piggyback on Danton's question, were there lessons you learned in working with your dad, things that he did well, or things that you would change when you started to have Brent come along, and you kind of shifted roles from being the generation coming in to the generation doing the mentoring? Bruce: Well, first of all, when Brent first came into the… Well, let's go back even earlier. When I came into the business, there were about 20, maybe 30 employees. And I was concerned about that: How are my father and I gonna get along? And we're gonna work together well? and all that kind of stuff. And we did. And we did so because he basically gave me free reign. I'd say, I think we ought to do this, we ought to do that. And he'd say, that's fine, that's fine. I didn't find out until many, many years later when my mother told me after he had passed away, when he was, unfortunately, when he was 61, he passed away after I'd been with the company about five years. And I found out many, many years later, she said, my father used to come home and say, you won't believe what he's doing now. Kyle: I can imagine. Bruce: But it was a different thinking process. When I first started there, I can remember the tools that we used to, the hand tools we used, there's a hand tool called an Allen wrench. It's a very inexpensive tool. Probably back then they cost 50 cents or a dollar or something like that. And when I first arrived at the company, the company was probably 2,000 square feet or something like that in size. But they only had one set of Allen wrenches. And everybody was running around, hey, do you have the Allen wrench? Do you have the 3 /32nds Allen wrench? I need it now. And so I thought, well, this is crazy....