Kim Curley on how organizational culture can affect customer experience 

Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.   

Links: 

Kim Curley

Global Customer Experience Report 

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