Without a Roadmap

As we get back into the swing of things in the New Year, Cam and Yonas take a moment to reflect on the past year and focus on their goals and resolutions coming up, particularly as product managers at a small tech startup.
What are some of your goals for this year? What are you planning to do for your career? Let us know!

It is officially the holiday season, and that means (unfortunately) no new Without a Roadmap episode this week. But Cam and Yonas wanted to hop on real quick to wish everyone a happy and safe holiday and to revisit an old podcast episode! With COVID-19 and everything happening in the world, responsibilities and priorities at a small tech startup are constantly shifting, and even since we released this episode in July, things at Parlor have changed a lot. So it's always important to be ready for any challenge that comes your way and to prepare for any situation!

Cam and Yonas will be taking next week off for the holidays as well, but they'll be back in 2021 with a brand new series that focuses on the ins and outs of the product lifecycle and all things product management. So with that, leave us a review or a comment, subscribe to the podcast, and have a happy holiday season!

This episode officially marks the end of the Customer Success 101 series (brb, holding back the tears), but we're closing it out with a very special guest. Elizabeth Bukys joins the boys this week to share her perspective as Head of Customer Success at Flatfile! Elizabeth joined the Flatfile team after spending some time as a Technical Account Manager, and gives us her definition of customer success, the overlap it has with product, and why it's never too early to start up a customer success team.
With the closing of our newest series, we want to hear what you think! Leave us a review, share it with your friends, give us a follow on LinkedIn or Twitter (we follow back!) Did you like the series? What would you want to see Cam and Yonas cover next?

This week on CS101, Lauren Franklin joins the boys to talk all things customer success! A Senior Customer Engagement Manager at Uplevel, Lauren chats with the boys about everything from the importance of customer engagement to the overlap with product management.

CS101 is back baby, and if our guest sounds a little bit familiar to you, it's because we had our first return on the podcast! John Papale, CSM at Zappi, joins Cam and Yonas once again, this time to talk all things customer success. After hearing from some high level CS folks, it's time to hear from the frontline workers, the people working with the customers day in and day out and hear their perspective. JP and the guys cover everything from daily responsibilities to best practices for CSMs and how Product Managers can work with them to create a better product.

Well folks, if you live in America, then you know it's the week of Thanksgiving, so unfortunately that means no new episode this week. Cam and Yonas jump on the podcast (along with producer of the show, Casey Paxton) to wish you all a happy (and safe!) Thanksgiving, and to let you know that we'll be back next week with an all new episode of everyone's favorite series, CS 101!

Episode 2 of Customer Success 101 is here! Erica Ayotte, VP of Customer Success at Privy, joins Cam and Yonas this week to discuss the relationship between product and customer success, and how miscommunication can lead to misalignment.

Director of Customer Success at LinkSquares, Nikki Oliveri, join Cam and Yonas as they kick off a new series this week! Welcome to Customer Success 101, where we'll be bringing on different Customer Success leaders to walk our favorite product managers through their processes, what it's like working in CS, and what they want product folks to know about customer success.

Well folks, all good things must come to an end, even this series. In their last myth-bustin' episode, Cam and Yonas cover three more common misconceptions about product management, and share their experiences about what's actually true. 
But worry not- your favorite product managers will be back with a brand new series, which will focus on the turbulent, exciting, and often misunderstood relationship between product management and customer success. 
What do you think? Be sure to let us know in the comments, reviews, or shoot us an email and tell us your thoughts about the new series!

We're here with part three of our myth-bustin' series! This week, Cam and Yonas cover three common misconceptions: 1. Assuming that product managers are essentially just UX designers or marketers. 2. Product management requires a lot of technical knowledge. 3. You have to be a specific type of product person in order to succeed.
What do you think? Agree? Disagree? Have your own product myths you've heard? Let us know- we'd love to hear from you!