Without a Roadmap

This week, Cam and Yonas welcome Mariah Hay to the show! Mariah is the Chief Experience Officer at Help Scout. As a leader in digital product development and human-centered design, Mariah helps organizations ensure that delivering value to the user is at the center of everything they build.

This week, Cam and Yonas welcome Kelly Schaefer to the show! Kelly is the Head of Enterprise Product at Stripe. She's previously worked at companies like Google and IDEO, and has spent the past year at Stripe building the enterprise product team up from scratch.

This week, Cam and Yonas welcome Stacy Justino to the show! Stacy is the Director of Customer Happiness at Wistia, and has been running their support team for the past three years. She's worked her way through the support ranks and has a deep understanding of how to help her customers not just succeed, but excel.

This week, Cam and Yonas welcome Jill Crawford to the show! Jill is the Senior Director, Customer Development, Retention and Advocacy at Workhuman. With 17 years experience in marketing across many disciplines and a passion for mentoring and team growth; Jill brings a unique flavor to customer development and advocacy marketing.

This week, Cam and Yonas welcome Mike Lemire to the show! Mike is the VP of Customer Success at Toast, and has previously worked at companies like Notarize, Hubspot, and Yahoo. After starting out in the music industry, he transitioned into account management and eventually customer success, where he's spent the past few years building scalable SaaS teams.

This week, Cam and Yonas welcome DeeDee Fallon to the show! Deedee is the Director of Customer Success at Klaviyo, and previously worked at Hubspot. She's been in the Customer Success space for the past eight years and is passionate about driving long term success for her customers.

This week, Cam and Yonas welcome Geoffrey Arruda to the show! Geoffrey is the Team Manager of Account Management at CarGurus, and oversees five different Team Leads with about 25 individual contributors. He's been at CarGurus for almost 7 years, and has in-depth experience in Customer Success and Client Services.

Cam and Yonas welcome Yoofi to the show this week! Yoofi Quansah is a Software Engineer at InfluxData, and graduated from the University of Southern California with both a Bachelor's and Masters in Computer Science. He previously worked as a software engineer at the shopping platform Honey during their acquisition by PayPal.

Tacita Morway is the VP of Engineering and Product at ActBlue, and has previously worked at companies like Zipcar, Ditto Labs, and Salsify. With an unconventional background taking her everywhere from construction to software development to art school to web design, Tacita brings a unique perspective to the world of tech.

Identifying specific lifecycle stages that a customer goes through during their journey in your product can help both customer success teams and product teams identify areas that need improvement and better understand what resonates with users and what doesn't. Cam and Yonas dive into specific lifecycle stages that can be used to identify these issues and how they can help your team improve the customer experience.