How do top women leaders at Axis Bank build lasting customer relationships?In this episode, we explore real stories around customer experience in banking, the importance of listening with empathy, and how banks can respond to social media complaints the right way. You'll also hear about balancing digital vs physical banking, and how inclusive practices make banking better for everyone.▶️ Watch now to learn what truly drives customer retention — and how trust is built, one conversation at a time.Speakers-Vandana Garg: Senior Vice President II, Wholesale Credit - Large Corporates, Axis BankDeepti Radkar: Executive Vice President & Head - Service Recovery and Digital Servicing, Axis BankPiyali Reddy: Senior Vice President II & Head - Corporate Communications, Axis BankChapters:0:00 – Introduction 2:10 – Meet the Speakers & Customer-Centric Initiatives4:09 – Importance of Customer Experience & Retention5:11 – Service Challenges & Empathy in Banking6:01 – Women’s Strengths in Customer Service7:19 – Customer Acquisition: Power of Listening8:08 – Handling Social Media Complaints Effectively11:03 – Building Trust in Customer Relationships12:49 – Digital vs Physical: The Hybrid Banking Experience14:33 – Branch Network & Personal Touch in Banking16:10 – Resolving Complaints: The Value of Listening17:01 – Corporate Banking Products Impacting Lives18:54 – Inclusivity & Empathy as Core Values20:17 – Communication Strategies & Fraud Awareness22:17 – Women’s Financial Discipline & Empowerment23:45 – Proactive Solutions: Using Data & AI25:20 – End: The Human Touch in Banking#CustomerExperience #CustomerService #WomenInBanking #DigitalBanking #InclusiveBanking #CustomerFirst #WomenEmpowerment #CustomerRetentionSUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - https://in.linkedin.com/company/axis-bank Instagram - https://www.instagram.com/opendialoguebyaxisbankFacebook - https://www.facebook.com/axisbank/Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST

What sets successful dealmakers apart? These three professionals share how women earn trust, lead conversations, and win deals—by knowing their work inside out.Speakers:Neeru Bafna: Head - Human Resources, Axis CapitalSonali Dahiya: Executive Vice President and Head - Burgandy Private, Axis BankDeepa Rath: Senior Vice President II and Head - Institutional Client Experience, Portfolio & Planning, Axis BankWatch and tell us—Women are the best deal makers- agree or disagree?🔔 Subscribe for more stories from Women in Banking.#AxisBank #WomenInBanking #BankingCareers #WealthManagement #FinancialFreedom #WomenLeadership #FinancialLiteracy #InvestInYourselfChapters:0:00 - Introduction1:58 - Meet the Speakers2:43 - Early Career Journeys & Role Models4:16 - Deepa’s transition into banking and her first big deal6:42 - Balancing Career Moves & Organizational Support8:17 - Challenges at middle and senior management levels9:58 - Women’s Strengths in Deal-Closing & Customer Psychology11:39 - Changing Generations & Organizational Culture13:31 - The value of Networking, & Relationship Building18:01 - Top Mantras for Closing Deals & Constructive Feedback23:30 - Advice for Aspiring Women in Sales25:14 - Sign-offSUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - https://in.linkedin.com/company/axis-bank Instagram - https://www.instagram.com/opendialoguebyaxisbankFacebook - https://www.facebook.com/axisbank/Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST

What does it mean to take risks? In this episode, hear these three professionals share how they navigate through the financial risk landscape with confidence. SpeakersKshama Raghavan: Senior Vice President II, Retail Underwriting, Axis BankRituparna Banerjee: Executive Vice President & Head Treasury, ALM, Axis Bank Padmaja Shirke: Head - Compliance, Legal & Secretarial, Axis Asset ManagementWatch now and tell us in the comments if you agree that Women are Prudent Risk Takers🔔 Subscribe for more leadership stories.SUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - https://in.linkedin.com/company/axis-bank Instagram - https://www.instagram.com/opendialoguebyaxisbankFacebook - https://www.facebook.com/axisbank/Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST

Women in banking are redefining sales—leading, strategizing, and building lasting client relationships. In this episode, we hear from Axis leaders on the skills, challenges, and opportunities shaping sales careers in the industry.SpeakersArchana Vineet: Director, Human Resources & Head - DE&I, Axis GroupNeeta Bhatt: Executive Vice President & Head of Third Party products - Investments and Insurance, Axis BankTina Thomas: Senior Vice President II & Group Head, Mid Corporate, Axis BankWatch now and explore the journey of women in sales leadership.Chapters:0:00 - Building Relationships in Sales and Banking3:45 - Women Thriving in High-Pressure Sales Environments7:46 - Role of Mentorship and Confidence in Sales Careers12:47 - Balancing Demanding Careers in Sales with Family Responsibilities15:51 - Empowerment Through Sales Skills18:59 - Bringing Your Full Self to Work Through Sales🔔 Subscribe for more insights!"SUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - https://in.linkedin.com/company/axis-bank Instagram - https://www.instagram.com/opendialoguebyaxisbankFacebook - https://www.facebook.com/axisbank/Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST

Banking and technology are evolving—and so are the careers of the women driving this evolution.

In this episode, the techies of Axis share the role of technology in the BFSI sector and what’s next.

Speakers:Swapnashri Godse, Senior Vice President I, Axis BankMangalam Ganesh, Chief Technology Officer, Axis SecuritiesRituja Singh, Senior Vice President I, Axis BankWatch now and explore the future of tech in banking.🔔 Subscribe for more insights!#axisbank #WomenInBanking #Entrepreneurship #InspiringStories #WomenLeaders #TechSUBSCRIBE TO US: / @OpenDialogueByAxisDownload Axis Bank App: https://play.google.com/store/apps/de...For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn - / axis-bank Instagram - / axisopendialogue Facebook - / axisbank Twitter - https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries ("AXIS BANK") makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST

In this episode, we delve into her evolving relationship with money. We cover key topics such as:

How she saves?

Factors that influence saving decisions

Challenges in asset creation 

The importance of financial literacy

Tools and resources for financial education

Be part of a thoughtful discussion about how women take control of their financial journeys, celebrate progress, and identify opportunities for growth.

Speakers:

Vaijayanti Naik: Senior Vice President II, Human Resources, Head, Diversity Equity and Inclusion, Axis Group 

Satpreet Chelawat: Executive Vice President & Head Corporate Salary, Axis Bank

Neha Khanna:  Senior Vice President I, Retail Liability Products, Axis Bank

Chapters:

0:00 - Relationship of women with money

4:35 - Personal anecdotes about financial awareness

9:33 - Saving habits among women leading to financial independence

12:50 - Financial literacy programs & investment strategies for women

19:50 - Money management attitude across different backgrounds

28:00 - Future expectations in women's relationship with money

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