word. with Gordon Miller

Salon Tech Talks is a 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Ameet Kallarackal, Glammatic.com

Co-Founder & CEO. A digital marketer at heart, Ameet has a passion for inspiring salon owners and pros to use leading-edge tools and related strategies to transform their businesses and careers. Ameet shares his considerable insights into the power of search and the growing suite of platforms and tools that are transforming the business landscape. A must listen to conversation!

Salon Tech Talks is my 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Phorest Salon Software’s Chief Product Officer, Paddy Monaghan. With a clear passion for professional salon and spas, Paddy brings a unique perspective on how to leverage the growing power of technology to support the aspirations of business owners and their team members. Paddy shares insights into the innovations most likely to revolutionize salons in the near future — and how to make smarter tech choices today to get ready for what's coming tomorrow.

Welcome to Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space. In this episode, Gordon is joined by Meevo/Millennium Systems founder and chairman John Harms. At the age of just 16, John founded Millennium Systems (known today as Meevo), working part-time for the salon his hairdresser sister called home. Over the course of the last 37 years, John has been an innovator as well as a witness to the evolution of how salons and pros conduct 'business'. John shares insights into the innovations most likely to revolutionize salons in the near future — and how to make smarter tech choices today to get ready for what's coming next.

Welcome to the premiere episode of Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space.

In this kickoff episode, Gordon is joined by longtime industry tech strategist and advisor Paul Tate. Together, they explore how salon technology has evolved over the last 20 years — and why, despite major advancements, many pros still feel overwhelmed rather than empowered by their systems. They also share insights on the innovations most likely to revolutionize salons in the near future — and how to make smarter tech choices today to get ready for what's coming next.

My first recording of the new year is about looking forward - and sharing my thoughts on where technology could be taking our industry. I also check in with Chat GPT to get an AI 'perspective' on where robotics (and related technologies) could take salons and professionals over the next 20 years. Importantly, our larger world of consumers does not have a great history of considering the needs of the workforce that serves it (across industries) as a reason NOT to change the role of said workforce. Think about it...

*Note: this episode was published originally as #102

Taking a break from the usual to talk about a topic few of us know enough about - Civics. Per my office buddy Chat GPT, "Civics is all about understanding how government works, how people participate, and how decisions (laws and more) get made". Knowing the basics is valuable in understanding the state of the beauty industry's regulatory landscape... as well as everyday life. Note: this is not a political episode. I stayed way clear of that. Hope you enjoy. :-)

*Note: this episode was published originally as #107

Regular listeners know that I'm obsessed with Artificial Intelligence (due to its potential to revolutionize the pro beauty industry....across categories). Having said this, I'm very much aware of the potential for AI to create challenges for both the industry and our larger world. Listen in for my take on the not-so-great side of this insanely powerful technology.

I love to talk tech + beauty -in large measure because of the amazing efficiencies the right tech can bring to salons and pros. But what we don't talk about enough are the potential downsides to tech - and top of that list for me are the distractions from our work being caused across the industry by the misuse of social media AND our devices while 'on the job'. Listen in for my take on what I believe is one of the industry's most significant challenges in building success.

E-commerce continues evolving across America, but here's the reality: most retail still happens in physical stores, and that's not changing dramatically anytime soon. For salons, this is great news. However, there's a huge opportunity we're missing. Today we'll add to the conversation how smart integration of digital and physical experiences can transform your salon business, better serve your clients, and capture revenue you're currently leaving on the table.

In this special episode, I break down the latest developments from Congress on tipping and taxes. Both the Senate and House have introduced bills aiming to provide income tax relief for tipped workers—but with key differences including in what’s proposed, who qualifies, what it means for employees, employers, and independents, and the potential impact on your bottom line. A must listen to episode for any and all in the pro beauty space.