Work Smart Live Smart with Beverly Beuermann-King

Running a small business can be very stressful. One of the keys to success, is to be able to reach your customers. But it can be difficult to break through the noise, so that your customers know that you even exist.

It can be just as difficult to be heard at work by your boss, or even within your family.

Our minds are being constantly bombarded by messaging from other brands and social media, from colleagues and from friends and family.

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Be Heard Day:

Get to the point…you have 8 seconds! One website suggests that we are exposed to around 4,000 to 10,000 messages per day and less than 100 of those messages will be remembered. Human attentions spans are at an all-time low dropping from 12 seconds to 8 seconds. The key to cutting through the noise is through short messages.

Use visuals. We process visuals faster than text and we remember visuals more than text. Create a picture in the mind of your listener if you can’t use a visual.

Provide value first. People are most engrossed in their own self-interest, so play into that. Make it about them, their needs, goals, wants and desires. Relate it to their own history, situation, reputation and behavior. As a small company, what do you do to make it easy to work with you? How do you assist your boss or colleagues before presenting issues or problems? Do they only hear negative comments or issues from you? In your family, do praise and recognize the positives or is all your communication negative?

Want to check out more health and wellness related celebrations, visit my wellness calendars under the resources and courses tab at worksmartlivesmart.com

What kind of customer service do you give? You might be thinking, “I don’t do customer service”.

The reality is that we all DO customer service. Most interactions that we have today are ones where someone is supplying another person, with something.

Customer service is the act of satisfying anothers needs through assistance or service. Some of us deal with external to our company customers, some of us deal with internal to our company customers.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Stop Bad Service Day:

We interact with a company because it delivers quality products, great value, or a compelling brand. We leave one, more often than not, because it fails to deliver on customer service.

Whether you are dealing with external or internal customers, know that:

The Customer is not dependant on you - you are dependant on the Customer

The Customer is not an interruption to your work, they are the purpose of your work.

You are not doing the Customer a favour by serving them.

The Customer is deserving of the most courteous and attentive treatment you can provide.  They are not someone to argue with.

Research shows that delighting customers, doesn’t build loyalty.

Reducing their effort and the work they must do to get their problem solved, does. If we keep at least these four rules in mind, we will be able to stop bad service from ruining ours, or someone else’s day.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

It’s not a bird. Nor a plane…It’s the Telecommuter!

A survey of employees who telecommute three days a week experienced a

46% decrease in stress,

45% increase in job satisfaction, and

30% increase in job productivity.

In addition, telecommuting provides an opportunity to create a more harmonious balance between home and work commitments. Three-quarters of employees polled said the ability to work from home was their most desired family-friendly job perk.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Telecommuter Appreciation Week:

For some, telecommuting may be a viable option that allows for an increase in productivity and more sense of control over when tasks get accomplished.

If you think that this is for you, sit down with your work team and discuss how this may be implemented.  If telecommuting isn’t the answer, at least you have opened the door to looking for other alternatives to maintaining work and life balance.

Though I am not a true telecommuter, I am an entrepreneur with a home-based office.  I appreciate the flexible work arrangements that I have.  Some days, I work all day and into the evening.  On other days, I may find myself helping out a family member or pulling the weeds from my gardens.  This flexibility gives me the balance that I want and need.

Want to find more strategies to coping with stress, check out my website at worksmartlivesmart.com

Everyone has problems that they need to deal with. Because problems can cause anxiety, many people will try to avoid, ignore or procrastinate when dealing with difficult issues in their lives. Ignoring them is useful sometimes. Unfortunately, with most problems, avoiding them just causes them to come back, and a small problem can become a big problem over time.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Do Something Day:

The most difficult step in problem solving is getting to the doing part. To help you carry out your solution, make an action plan. If you know how you are going to carry out your solution, you are more likely to follow through.

Don’t let your own voice derail you. Be aware of and challenge negative self-talk that can stop you from moving forward.

List all the obstacles. Great problem solvers take a high-level view of the issues and list of all the potential factors that could get in the way of implementing their solution so that they don’t get taken off task.

Want to find more strategies to coping with stress, check out my website at worksmartlivesmart.com

Today is the day to encourage each other, to avoid selfishness, and do something to make other people happy.

I know that you can’t make someone happy, but you can remind them of their value and you can help change their focus, all of which can allow their happiness to flourish.

So Here are today’s Hot Tips For Building Resiliency and Celebrating I Want You To Be Happy Day:

Buy a friend a flower to brighten up their day.

Remind your kids how much you love them and how proud of them you are. 

Leave a sticky note for a co-worker letting them know something that you appreciate about them. Compliments make us feel valued, and they give us a positive boost to our thoughts and self-esteem.

Smile. Research has shown that a smile is constantly rated as the number one thing that makes other people feel emotionally better.

This day was created as a day encouraging us to do something to make others happy.  The benefit is that putting a smile on someone’s face tends to put one on ours, too. 

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

We are missing out on living life, the more we have our noses buried in our phones or spend time chronicling our every move through Facebook and Instagram. Not to mention that constant connectivity negatively affects your sleep, takes a toll on your mental health and can lead to burnout. Ditching your devices gives your brain a much-needed rest.

Have you tried to disconnect, but FOMO took over? Could you go unplugged for 24 hours? Do you check your phone or social media out of boredom or procrastination?

Maybe it is time for a detox?

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Day Of Unplugging:

Unplugging allows us to connect with ourselves, our loved ones and our communities in real time. 

Take a walk out in nature today. Check out the parks, country side or stroll along a beach, even if there is still snow on it.

Share a meal with friends or family.

Play together. Try a board game or use conversation starters like ‘would you rather’ to create some fun.

Write a gratitude list.

Meditate and fully relax. This can leave you feeling less stressed, and positively change your brain.

Immerse yourself in the moment. Take in the awesomeness of a sunset without Instagramming it.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

An effective leader shows their employees and their team that they appreciate all their hard work and loyalty. When an employee goes above and beyond on a project, a supportive leader shows their appreciation. When the team achieves a difficult objective, a great leader celebrates their accomplishment.

Wondering what you can do for your staff to thank them for all their efforts?

Here are today’s Hot Tips For Building Resiliency and Celebrating Employee Appreciation Day:

Celebrate with food. It may be a breakfast, a catered lunch, or a smoothie break during the afternoon slump. What about a team cooking challenge? Provide each team with various ingredients and see what they can put together and enjoy the fun.

Give the gift of time. Give your team a time off coupon that they can use at their choosing.

Shout it out. Give a shoutout to a member who has completed a task or gone above and beyond to meet a deadline.

Send it. A hand-written note, sent to the employee’s home, is an unexpected and genuine way of showing appreciation.

Bring in a massage therapist to do 15-minute chair massages. A little bit of pampering goes along way.

Your employees are your most precious asset, let them know that they are valued and appreciated!

Looking for resources to build your healthy workplace? Check out my top 10 tips under Resources and Courses at worksmartlivesmart.com

I am really glad that February is the shortest month of the year, as it always seems tough to get through. I often get hit with the blahs during this time. Sometimes it is because of the busyness around me and sometimes it is weather related. Sometimes it is both.

Have you ever been caught up in the blahs and you aren’t sure that things are going to ever pick back up? Do you worry that you may feel this way forever?

Here are today’s Hot Tips For Building Resiliency and Celebrating National Blah Buster Month:

Getting together with a friend is a sure way to put the blahs at bay. Social connections ground us.

Declutter Your Closet. Go through your clothes and pull out the things you no longer wear. Donate those items. Organizing and Decluttering open up space in our environment and our minds.

Get Active. Exercise is a mood enhancer and will naturally lift your spirits.

Go to the light. I often get caught staying indoors during this month, but the more I get outside the better I feel.

Finally, try something new. A new activity. A new recipe. A new technology. All of these can increase your brain’s plasticity and add a bit of a spark to a tough month.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

We never seem to be able to find ‘the time’.  Stop looking.  You will never find it.  It isn’t lost.  You are living in it.

So what kinds of things waste our time?

44.7% of the more than 10,000 people polled cited personal internet use as their #1 distraction at work.

Today’s Time Truth:

If we fail to control the events in our life, then the events in our life will control us. Planning is key to performance. Not planning wastes time and energy.

According to one survey the average worker admits to wasting away 2.09 hours per 8-hour workday, which is twice as much time as their employers expect.

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Time Management Month:

Eliminate useless meetings. Insist on short, well-planned, morning stand-up meetings. They are the least likely to waste your time and interfere with your work.

Stop thinking that you can multi-task. Prioritize and then break up your day accordingly. Don’t move on to the next task until you’ve really completed the previous one. Not only will you do a better job when you’re focused, you’ll also force yourself to finish something within the time allotted.

Come up for air. Productivity declines after a certain period, so pump up your productivity with scheduled breaks.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

Have you met any S.O.B’s lately?  I mean the good kind.  The feisty, spirited ones kindly referred to as, Spunky Old Broads.

These are the ladies who live life to the fullest, regardless of their circumstances.  They have learned to push forward, find humour and share their spirit with those around them.

I’ve been fortunate to meet some very Spunky ladies – Liked my mom’s cousin Linda, who makes me laugh every time I see her, Virginia who ran her first marathon at the age of 50 and who shared her message of hope with those who were also dealing with severe depression and Shelle who travels the world for business and still takes the time to make me laugh and be my mentor.

SOB Month celebrates all women over 50, who believe it is never too late to live your dream, be who you want to be, and create and do whatever you want to do.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Spunky Old Broads Month:

I want to be a spunky old broad.  I’m not there yet.  For me, I take things way too seriously and I fret about the little things.  But I believe that it is never too late to learn something new, try something different and strive for all that life has to offer.  So I am going to remind myself to let go and laugh a little more and maybe one day I will be known as a SOB.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In.