Traditional MSPs are now recognizing the growing demand for freelancer integration. In this episode, we dive deep into why MSPs historically ignored freelancers and what’s driving the shift today.

Rachel Harrington shares firsthand insights into how leading MSPs are innovating to stay competitive by launching new service lines, embracing technology, and rethinking talent strategies.

What does it take to move from chaos to clarity when managing freelance talent at scale? This panel dives into how high-performing operations teams create systems that reduce compliance risk, streamline hiring, and support both freelancers and the business.

Guests:

• Mehmet Aslan – Global Resourcing Operations Manager, Oliver
  

• Russ Endacott – Director of Talent (HR) Operations, Publicis Groupe
  

• Erika Novak – Head of Customer Success, Worksome
  

Topics Covered:

• Why operations, not just HR, drive freelance success
  

• Internal ticketing systems and structured onboarding
  

• Making compliance part of the flow, not a burden
  

• How to gather and leverage freelance workforce data
  

• Aligning stakeholders across HR, finance, and hiring

What does it mean to truly hire humans?

In this episode, Sam Orrin sits down with Sophie Worth of Oatly to explore how a beloved consumer brand brings authenticity, creativity, and empathy to its recruitment strategy, from job descriptions to candidate experience.

With a background in creative agencies and a hands-on approach to talent acquisition, Sophie shares how Oatly ensures its employer brand reflects the same quirky, human-first tone that its customers know and love. She dives into the mechanics of casting the right humans, personalizing candidate communications at scale, and aligning closely with business teams, not just HR.

Whether you're a TA leader, HRBP, or hiring manager, this episode offers a refreshing take on hiring with heart and purpose.

Guests: 

• Sophie Worth, Global Talent Director, Oatly

• Sam Orrin, ​​​​Global Director, Business Development, Worksome

Hiring independent talent in the UK? Don’t skip this episode. Our expert panel breaks down what’s changing around IR35, umbrella company liability, and employment classification—and how to stay compliant while moving fast.

Guests:

• Matt Burt – Head of Ops & Business Affairs, VaynerMedia
  

• Rebecca Seeley Harris – Founder, Re Legal Consulting Ltd
  

• Caroline Jones – Employment Tax Expert
  

• Fiona Coombe – Director of Legal & Regulatory Research, SIA
  

• Colin McDonagh – Head of Enterprise Workforce Solutions, Worksome
  

Topics Covered:

• How to build defensible IR35 processes
  

• Training hiring managers and building guardrails
  

• Why blanket bans on PSCs are outdated
  

• Upcoming UK legislative changes to prepare for
  

• The case for outsourcing compliance

Freelance talent is critical, but how do you keep great freelancers coming back? In this episode, we explore how leading companies are not just hiring freelance talent, but building systems to retain and re-engage them over time.

Guests:

• Jo Libby – Executive Director of Talent, R/GA
  

• Imer Cakiroglu – COO, Stride
  

• Mark Chaffey – CEO & Co-founder, Hackajob
  

• Moderated by Hung Lee, Founder of Recruiting Brainfood
  

Topics Covered:

• Building community before hiring needs arise
  

• Organizing freelance vs. permanent roles with clarity
  

• Why freelancer retention starts with onboarding
  

• Loyalty programs, re-engagement strategies, and feedback systems

  
  

• How to treat freelancers like internal team members

Top enterprise leaders are rethinking work, not just how they hire, but how they get things done. In a rare and candid conversation, three of the world’s leading Managed Service Providers (MSPs)—Impellam Group, Allegis Global Solutions, and Pontoon—came together on one stage to share how Fortune 1000 companies are transforming their workforce strategies.

This episode explores the shift from headcount to task-based planning, and why companies are turning to freelance and project-based talent to build flexibility, resilience, and speed.

Guests:

• Bruce Morton – Founder, Bruce Morton Consulting

• Sam Smith – President, Pontoon

• Simon Bradberry – Vice President for International Markets (EMEA and APAC), Allegis Global Solutions

• David Gettins – Chief Operating Officer, Impellam Group

Topics Covered:

• Why traditional hiring models no longer work

• The freelance “Wild West” in enterprise and how to fix it

• Who really owns freelance strategy inside large companies

• Why finance and business leaders matter more than HR

• What data already exists—and how to use it to scale

In this episode, we dive into the unique challenges and strategies of managing freelance and contractor needs within fast-paced marketing teams. Carrie McDowell, Contingent Workforce Program Manager at Lyft, shares her insights on enabling their marketing organizations through fostering strategic freelancer relationships, navigating the inefficiencies of traditional staffing models and using a creative mindset.

The hiring process can feel like a maze—especially in the Contingent Workforce world.

In this episode of Workforces 3.0, we break down the entire TA lifecycle, from navigating job postings (hint: not all roles are posted!) to interview prep, networking, and negotiating offers.

Our guests share real talk on LinkedIn strategy, referrals, evaluating roles, and the good, bad, and ugly of interviews. Plus, tips for coming into a new role strong and setting goals that align with your career path.

If you’re job hunting, interviewing, or looking to level up, this one’s for you.

Semonie Kong shares how to build a solid foundation during the critical first 90 days for new Contingent Workforce leaders.

Erika and Semonie explore essential strategies for transitioning from an MSP to an in-house role, emphasizing cultural adaptation, process integration, and relationship building for long-term success.

In this episode of Workforce 3.0, host Erika Novak sits down with Geoff Dubiski, Global TA Leader for the Extended Workforce at Intuitive, to discuss the challenges and opportunities in workforce management. They explore the nuances of leadership in contingent workforce programs, the transition from consulting to in-house, and the importance of bold decision-making. Geoff shares his insights on overcoming budget limitations, building relationships across departments, and creating innovative solutions that drive success.

Whether you're an HR leader or operations professional, this episode is packed with valuable takeaways on how to lead with action and turn "no" into "yes."