Working Conversations

Whether you are newly promoted, newly laid off or moving house, change is never easy. In this episode, Dr. Janel Anderson applies a model for navigating change to each of those three situations. You’ll see how this model of change helps you understand the change process and navigate it just a little bit more gracefully. 

Get full show notes and more information here: https://janelanderson.com/14

Janel was recently asked by some working professionals in a Master’s Degree program how to make certain things happen in their roles. Someone in a corporate role and someone on an entrepreneurial track asked similar questions. Listen in as Janel describes how they – and you – can get anything you want.

Get full show notes and more information here: https://janelanderson.com/13

13:08] It all comes down to business case, business case, business case.

[13:44] When the work is based on a business case, it switches from an expense to a business investment.

[20:20] In both the corporate setting and the entrepreneurial world, it comes down to providing value. 

One of Janel’s coaching clients was feeling lonely at work. In this episode I recount how we tried all the usual suspects to curb her loneliness, but they didn’t work. She was still indulging in loneliness. What did work was having a BIG problem to care about. Listen in as Janel describes how they identified a big problem (a few of them, actually), that overshadowed her problem of loneliness.

Get full show notes and more information here:

https://janelanderson.com/12

[1:27] She was feeling lonely at work, indulging in loneliness.

[7:41] The usual suspects did not kick loneliness to the curb. She needed a big problem.

[13:29] Where will you draw the line? What small problem are you letting be a big problem?

Most people agree that email feels badly broken. It bogs us down, it’s ineffective at communicating nuanced information, and we often end up miscommunicating at best, and deeply offending others at worst. In this episode Dr. Janel Anderson tackles the problem of email and gives us not one, but three fixes for a number of ways in which email is broken.

Get full show notes and more information here: https://janelanderson.com/11

[1:40] Fix #1: Email is not a vehicle for small talk. Stop using it that way.

[10:48] Fix #2: Get to the point early in the email. Provide only the context that is absolutely necessary.

[17:34] Fix #3: Make sure the subject line matches the content. Change the subject line if you need to.

[22:27] Bonus: Don’t attempt to handle nuanced information in email. Ever. 

You know that feeling when someone is truly listening to you? When they are giving you their complete and undivided attention? It is a gift, and it seems more and more rare these days when distractions on our attention are the norm.  In this episode, Dr. Janel Anderson provides five keys to effective listening. In these 20 minutes, you’ll get everything you need to improve your relationships – at work and anywhere – with better listening. 

Get full show notes and more information here: ttps://janelanderson.com/10

[4:39] #1 Listen with intent to understand

[8:23] #2 Silence your mouth and your mind

[10:12] #3 Listen with more than your ears

[12:16] #4 Listen inside of disagreement

[14:16] #5 In what alternate universe does what this person is saying make sense? 

Dr. Kimball, a talented surgeon, was last on the email distribution list when Anne, the office manager, sent an email. Every. Time. And it bugged him. Sometimes people make a big deal out of things the rest of us never notice. But it matters. In this episode, Dr. Janel Anderson steps through Anne’s situation, unraveling the journey of how little things become big things and what to do about it.

Get full show notes and more information here: https://janelanderson.com/9

[1:48] The surgeon was listed last on the email distribution list. Every. Time.

[5:18] What is your job really? It's about creating experience, no matter what your role.

Holding a difficult conversation can be hard enough as it is. But the remote work environment can make it even more challenging. In this episode, Dr. Janel Anderson walks you through a seven step process to make even the most difficult conversation flow smoothly when working remotely.

Get full show notes and more information here: https://janelanderson.com/8

Zoom, Teams, WebEx, GoToMeeting . . . The platform doesn’t matter. What does matter is what people do on it. In this episode Dr. Janel Anderson recaps the seven most annoying habits of your coworkers (and maybe yourself!) and shares strategies for how to turn them around. From dominating the conversation to not turning on their camera to multitasking during the meeting, this episode brings you diplomatic tactics you can use to get your remote meetings back on track.

Get full show notes and more information here: https://janelanderson.com/7

[3:07] #1 - The person who doesn’t know how to use the platform

[6:19] #2 - The loud eater who doesn’t mute

[9:19] To mute or not to mute?

[10:35] #3 – The multitasker

[12:47] #4 – The person who dominates the conversation

[17:47] Dr. Anita Woolley’s research on collective intelligence https://www.cmu.edu/tepper/faculty-and-research/faculty-by-area/profiles/williams-woolley-anita.html

[17:31] #5 – Not turning on camera

[22:06] #6 – Forgetting to take yourself off mute

[23:18] #7 – Being unprepared 

Ever had a co-worker have a TMI moment and they overshared? Or perhaps someone told your boss about something you did, without addressing you about it first. Or maybe, a customer service person told you just a little (or a lot) too much about what's happening behind the scenes at their company -- and you are a customer! This episode addresses this topic, the topic of who should be privy to which information and who should not. Dr. Janel Anderson breaks this down into an easy to understand system.

Get full show notes and more information here: https://janelanderson.com/6

[3:45] Level 1 - TMI from a colleague or when a coworker makes a mistake and fixes it right away

Ever heard that only 7% of our communication is verbal and 93% is nonverbal? It’s one of the most widely MISUSED pieces of research ever. In this episode Dr. Janel Anderson debunks this wild urban myth and explains exactly where those numbers came from and why they are not accurate. She also pulls some valuable lessons from the original research studies that started this myth.

Get full show notes and more information here: https://janelanderson.com/5